Booking.comReviews 4,273

Travel to Spain and booked a Sunset cruise for October 5th. They booked it for Sept 19th. I missed the email from them notifying me of this and as it got closer to my trip I noticed they had sent me a confirmation for Sept 19th. This was after their date

I requested that Booking.com work with this vendor to provide us a booking for the night we requested - October 5th.

Instead I get an automated response about cancelling a Booking. Poor customer service.

I am basically out a $100 for a mistake that I believe occurred on your end but have no way of proving this. The fact that your company doesn't even want to deal with it makes me want to avoid Booking.com for handling any of the other events we plan during our trip

Booked a room six months before the Liverpool marathon and the day before the trip I got a message saying my hotel had been cancelled. I phoned the hotel to be told Booking.com had already given it to another customer. Luckily the hotel owner took my side and cancelled the other guests so they'd have been unhappy too.

What shocking service from booking.com! How are they even still in business?

Never ever pay any hotel through…
Never ever pay any hotel through booking.com ring the hotel yourself give them your deposit or card details.

If you pay booking.com you will wait weeks for the refund. They blame the hotel but its them.

I had to threaten them with a daily social media blitz and suddenly I get my money back prior to that they said on Monday this week it would be 30 days. Last week they said they were busy and could be 50 days.

I started to ask is the company going bust, was the money in a safe account, and told them I had contacted the BBC consumer program, why should I have to!
I got the money this morning at last.
So never ever pay through booking.com always click that you want to pay on arrival. Or if its a pay now ring the hotel direct. Better still don't ever use booking.com other than like an Argos catalogue find the hotel and book direct. Your card is guaranteed through your bank.

I stayed at Barmston beach. Park Dean, I had a beautiful caravan great kitchen with big fridge and freezer spacious living room may only complaint would be that the double mattress had seen better days was sprung, I was in Rowan Vale, 4. I must point out that I stayed there mon'17th, may till 21st, 2021. But until now had no Internet, so maybe the mattress has been sorted out the living room with 32inc dvd combo flatscreen & proper so
Sofa & separate chairs had a door separating the kitchen & the kitchen also had a separating door from the bed rooms one with two single beds and the double with on suite & the bathroom with bath&shower, more like I home than a caravan facilities were very good & it's a five minute walk to the beach at the back of the park, you can walk along the beach to Bridlington in about an hour a lovely walk that brings you to bridlington Spar, I recommend that you can safe money on meals if you don't bring your own food to cookby using the Blackbull Pub in the village about 8-10, walk away from the park. Much cheaper for family meals and very friendly staff, As are the staff at the park I can't fault them!, Nice quiet place during my stay, Looking forward to using Barmston Beach Holiday Park Again!

I booked a hotel for the end of the month. At the end, it said my booking was no longer available, someone else must have booked the room. However, you TOOK THE MONEY OFF THE CARD I ENTERED! I am unable to get through on your website to speak to someone because you require a confirmation number to be able to talk to anyone, which I do not have because the "booking" did not go through even though your charge did. I searched EVERYWHERE online for a phone number for you people since there is not one on your stupid website... didn't help because when I call, I am unable to get past your damn telephone prompt that requires a confirmation number. I try clicking "Forgot confirmation number" but NO EMAIL EVER COMES. This is the absolute worst WORST business I have ever dealt with. The card company is having to cancel my card in order for me to dispute the charge. Insane!

On 7/28/21 IBERIA canceled my trip to Argentina (reservation code: KQW6MI / N8JNS) for the second time. Until today, 10/17/21, I have not received a refund of the amount paid for the tickets (€2,665.05). Unfortunately, the purchase was made through Booking.com. After tirelessly waiting on the phone without ever getting a true answer I feel disappointed, not only have I not been able to visit my brother who was in coma, but I have lost my vacation period hoping to recover the amount of my savings to be able to travel and provide moral support to my family.
Order 40-*******. Booking reference: BOWPNY

Rented a 3 bedroom suite in Hollywood Florida for sisters reunion. We were confirmed 3 king bed. Got there and had 1 king bed and 2 twin bed. Call booking.com and was hung up on three time when I explained the situation…. False advertising on there site and zero customer service. No help and refused to attempt to solve.

I booked my condo in Dallas through booking.com with a condo through Adobe. They both were great with communication and service. I have the top floor with a great view of Dallas downtown

Used booking.com for a recent stay (hotel review included) when hotel was completely unsanitary and we went elsewhere booking.com would not refund stay.

Nasty nasty hotel, booked in august the a/c was not running in the lobby and it was hot and had a moldy stench. But that wasn't the worst part. Upon checking into our room, there were dirty under wear on the floor as well as broken cookies. The beds were made but some of the pillows had no pillow cases and the sheets were obviously not cleaned. The a/c in the room didn't work and they told us at the desk "you need to unplug it for a while to reset it"
When we refused to stay there they would not refund us on the room. They have also fought us when disputing the credit card charge. This place is a filthy dump that will rob you any chance they can.

This site is a scam! They take 7-12 days to refund your money after they messed up! Our vacation is completely ruined. My kids and I saved up all year for this vacation and it's ruined by booking.com! Please don't use them! Please!

I've had a very stressful time trying to deal with a mistake made by booking.com, when we asked them to modify our holiday dates by just one day, following an enforced flight change. At the same time they took away our free cancelation option and also charged my bank account the full payment for 3 rooms seven months before we were due to pay, and without my authorisation. This has caused me a large overdraft and much upset. Customer service is absolutely dire: ages waiting for your call to be answered, cut off the line, operators poorly trained, rude unhelpful senior operators, promises to call you back and never doing so, one operator not knowing what another has said. Customer care is absolute nil. I'm now doing all I can to have justice served on this company, who have admitted their mistake but are doing nothing to correct it. If your booking has no issues, you might just be alright, but once there is a problem they really don't want to be bothered! My advice is to book direct and avoid this untrustworthy company at all costs.

Used them as we were travelling with an animal. Booking.com stated that a hotel was pet friendly and paid for the room. When we arrived the hotel stated they are not pet friendly and we had to take it up with Booking.com but we would still be charged. Trying to find a phone number for customer service is almost impossible. Quality Inn and Booking.com. I Will not use them again but I find it funny that I can not leave a review for Quality Inn on Booking. Com because I did not stay there but was charged for the room.

I needed to correct a typo in my reservation. They wanted to charge me 50% of the ticket price. The airline made the change for free. Booking.com sucks.

I wanted to cancel a car booking, but nobody answer phone, couldn't talk on app chat because of errors, and also couldn't' cancel the booking my self from app, because of errors. So I wrote them an email. They answer after 1 day saying that they cannot cancel the booking anymore because it has already passed. There was no way to get anything from them, for a service a never used. So that for 110E they lost thousands from me (based on personal account statistics). So yeah, with a bitter taste in my mouth I have deleted my booking account!

Just don't. Customer service is a joke, My booking dates were all kinds of messed up and I've never heard so many ways to tell me im SOL as I did when I called their customer service. I was told my booking was through an "affilliate" and I had to call them. I called them and they told me to call some non US number that wasn't even a number. Even the hotel front desk complained about booking.com

If your booking to save 10-20 bucks just dont. Its not worth the hassel.

Horrendously filthy and unsafe self-catering property in Sumner Road, Buriton, Hampshire, booked through Booking.com. Do not stay here unless you do not mind paying to stay in a dirty property that looks as though it has not been cleaned for months. I have over 40 photographs of the dirt, stains, including stained mattress, which anyone is welcome to see. Property owner and Booking.com think it is acceptable for guests to pay to stay in disgraceful conditions. No apology was forthcoming. Booking.com told me that they would look into my complaints and find me somewhere else to stay but they did nothing but send me the identical standard response. I moved out of the property into a hotel as I could not continue staying in disgusting dirt. Horrific experience. I will never use Booking.com again.

I had a booking with them made by my wife and the site didn't load and we didn't get any confirmation email. Then I tried to book from my side using the app and then it went well. I complained to CS team in case they will deduct double amount and they confirmed all good. After a while the amount was deducted twice and i am for almost a month behind their CS team without any output. I had given all proofs that this is double booking due the web error and they keep coming back that for security reason they cannot disclose information. What a joke. I asked them to proof their right and definitely nothing. If they are right, let them show up.

No customer service to speak of. I paid for a room via Booking.com and turned up at the hotel to discover Booking.com had never made the booking. I had to make my own alternative arrangements after trying to contact customer services to no avail. I cannot believe that a company of such low standards is allowed to trade legally in the UK.