Booking.comReviews 4,273

I booked multiple rooms for an event, over 2 months in advance. The next morning, a coworker said they also booked a hotel (better hotel, lower price). I canceled immediately (within 24 hours of the initial booking). I was charged a 90% cancelation fee, over $2000 for canceling over 2. Months in advance. I also called the hotel during the time of the event and they noted they where completely booked during this time... booking screwed me over... working with credit card company to get this revoked.

This company doesn't care about customers satisfaction and complaint. The customer service team sits on the other side of the world - Philippines, they were taught to say "sorry" like parrots but no action to make customer experience better! They also put you through with the property to solve your issue on your own. They don't help with resolution or return your call to resolve your complaint. Stay away from this European organization.

My daughter reserved a room in NYC on October 20th for the weened of Nov 12-14. She received numerous emails from booking.com reminding of her of her trip, etc. The day she got there she texted the owner of the property asking how to drop off her bags, he responded they were closed since August and has tried to take his hotel off the website, even sent paperwork about his eviction, and has yet to be removed. My 19 year old daughter flew to NYC from Ft. Lauderdale Florida and found herself with NO WHERE to stay. We contacted booking.com more than 1/2 dozen times and over the course of 3+ hours for resolution and assistance. The final call, the customer service rep(if you can call it that) suggested and reassured it would be a private room in a hostel but told us we would have to make the reservation ourselves and they could not assist any further. She would be refunded her money 7-10 days from then and had to pay more money out of pocket for a hotel that she had to book herself. She made the reservation, got to the hotel to find out she would be sharing a room with more than 10 strangers. She is 19 years old! This company should be utterly ASHAMED with themselves. They left a 19 year old stranded in the middle of NYC with no where to sleep. This company is atrocious! She finally had to take the train to relatives home in NJ and missed out on several of her plans because of this. The worst part, I call on Monday and was told that "we all have to take responsibility". What did my daughter do wrong except book a hotel room from a supposed reputable company?

*******005 was very bad rude, I was travelling from Toronto to ISTANBUL first time with my family and booked tickets and Taxi through Booking.com
Dear International Customers, My sincere advise Never book a Taxi with Golden Cappadocia Taxi, I was travelling to Istanbul from Toronto with my family in order to have peace of mind I booked this taxi through Booking.com and paid the taxi fee online, while I was coming out from the airport after customs I called this taxi number provided through Booking.com *******005 using the baggage porter phone as I didn't have my phone, the person who picked up the phone, strait wording was " I am not your driver" I am waiting outside if you don't come quickly I will leave and within 5 minutes from his call I came out of the airport gates and there was a teenager looking guy waiting outside confirmed my booked reference number and my name and Said I am Not your Taxi guy but your taxi left, if you wish I can arrange another taxi for you, then I realized the scam this company running, I called back the same phone number *******005 and said what is this your taxi left he said you exceeded the time, I said How would any international passenger know how much time it will take at baggage pickup and custom clearance then searching you out? We are total stranger to this country with family without any local contact number? He said I can't do anything you paid, I told him I will complaint and write about your scam just to get money through Frauding you are putting strangers lives at risk and in STRESS, he said I don't care, this was very unpleasant and very worst experience in my life.
Abu Nasar

We took a family vacation recently and Booking.com abruptly canceled our hotel reservation (on the day of arrival) because of a mistake/error made on their part and they didn't even bother to notify us. We arrived at the hotel shortly after check-in only to be told by the front desk that Booking.com canceled on us last minute because supposedly our credit card payment was declined, which turned out to be false (the payment was actually accepted and Booking.com later admitted to the error on their part). They didn't even bother trying to help us find another place to stay at. Again, zero notification whatsoever. The hotel we were supposed to stay at (the Omni) wasn't any help either. They were apathetic about the whole ordeal.

So, my entire family was stuck with nowhere to go and just had to hope we could find some other random motel on the spot with vacancy.

After the trip, I spoke with their "customer service" twice and even escalated my case to a manager, and they were not helpful at all. First, it was nearly impossible to speak with a manager, and second, they didn't even try to research how/why they made that mistake in the first place and (more importantly) why I was not notified.

In the end, the Omni reversed the charges and Booking.com offered me a $200 credit that could be cash-out. But $200 is a drop in the bucket compared to all the stress and hassle we had to go through, and above all, I really just want to know how all this happened in the first place.

Never do business with Booking.com

I had a question about a booking, couldn't find a way to speak to them by phone. I don't think anyone should use such a service!

I have used Booking.com for years booking both international and domestic hotels. But recently it seems that unless you book it immediately when you see a good price, within minutes that price can change substantially. I went to another competitors site and got the same original price that I had seen on Booking.com that had increased $25 while I checked with my traveling partner to see if it met their needs.
I tried to call booking.com to give them a chance to meet their original price, seeing how I had a picture of the offer, and there is absolutely no way of getting to talk to a human being unless you already have a booking number to reference. They will no longer be my number one pick for a hotel reservations.

Someone booked a hotel through booking.com with my information. No customer service could help, was hung up on twice. Worst thing ever to have your identity stolen and the business not take resonsibility.

This $#*! of a website is neither logical nor reliable. Last week, I booked a stay in Teneriffa with Booking.com- bad idea. Yesterday the wonderful host messaged me, saying that the apartment was no longer available due to a problem. Even after continued asking for further information, nothing new. Because of that, I contacted Booking.com. Guess what? They did nothing but tell me they would get in contact with the host.

This morning, I woke up to an Email of Booking.com canceling my transaction recommending me something random not related to the booked stay.

I have now booked with Booking.com 2 times- the first and the last time.

They charged me the amount through my card and didn't confirmed my reservation at the property. They are liars and scammers. Will never ever recommend booking.com to anyone. When I asked for my refund now they are not replying. Great scam booking.com

When on vacation on our way back i decided to sleep in Hilton hotel in Albuquerque NM Boy! Was it the worst expereience I ever had. Will Never use Booking.com I get there, check in they give me a wrong room. Go to desk they cant help me need to call booking.com I call them to get the room i booked. 2 Days later when about to get home they refund me a$20 SMFH I was very upset because i was on the road 10 hours and got to check in on the wrong room. Will Never use Booking.com again I rather sleep in my car.

Booking.com is a complete nightmare to deal with. Booked an apartment with then and once we arrived someone was already staying at the location. That individual notified us that Booking.com has been over booking her stay as we weren't the first group of people to show during her stay. Booking.com provided us with another home.
We arrive to our new location and it is in the worst neighborhood. The back door did not lock at all, we had to place items in the door to prevent anyone from entering while we slept. There was no Wifi. During the night you can hear people outside laughing and drinking, a train passed every hour honking it loud horn. To make matters worst, 3 gun shots were heard during the night. We couldn't sleep from the noise and from the thought that anyone can easily enter the home through the unlocked back door. This was our worst experience! The next morning we packed and got a hotel to continue our stay.
Booking.com refuses to take any ownership and refund us our money for this horrible, sleepless night that they gave us.
This company is unprofessional and the customer service is even worst, they don't care about the customer and their experience at all.

This whole experience was horrible. I went to Oyo Hotel San Antonio Airport and it was in such bad condition, I was afraid to stay. I went to the lady at the front desk and she told me to contact booking. Booking informed me that Oyo put me in as a "no show" even though I did show up, I just could not bare to stay in such hazardous conditions. Booking told me to request refund from Oyo so I did with no success. I contacted Booking, they asked for pictures of the conditions so I sent them graphic pictures of the horrible conditions of Oyo. I then waited to hear back from Booking and nothing. So I called and after waiting on a very long hold I finally talked to a lady who told me they would be refunding me. That was a lie. To say the least, I will never use or recommend Booking again do to their lack of integrity.

If I could rate a negative 10 I would. Their customer service is horrible. I tried to complain and dispute a hotel stay with them and they took 2.5 weeks just to get back to me only to tell me the hotel didn't want to go e me back my money. This hotel should be condemned it was so bad. Never stay at the OYO in bossier city not even if it's the last place to stay. Sleep in your car! Not only did they use my card information for another hotel in the area but the pool had black water in it and the lobby attendant created us in his underwear. Don't go through booking.com they don't have a friendly using app when you need their services nor will they fight for your satisfaction of services provided!

We showed up in New Orleans at 10 pm with to find the room we had booked months in advance to be locked. No one would answer our phone calls from the motel that had been advertised as a hotel on booking.com and no one was working downstairs. We were locked outside in a bad part of town in the middle of the night for hours with no car just to find out that it was booking.com's fault because they hadn't payed for the deposit yet and had told us everything was taken care of. We even got charged 60$ because apparently calling booking.com is an international call. They never answered once. Never use this scam site. They take their cut and don't give a damn about you. We got into our room at 3 am after getting ahold of the hotel after calling for hours straight (over 30 times). And on top of all of that the location of the "hotel" they advertised was located on an infamous prostitution st. Thanks for nothing booking.com. Hope you enjoy my money in hell.

Because I'm forced to leave at least one star, I'm going to pretend my star is an asterisk, leading to a footnote that tells you what's wrong with this company.

I booked a flight from Mexico City back to LA, paid ahead for baggage and added a "flexible ticket" fee. This fee is there so that the ticket is, you know, flexible. That's how it's advertized--that you can change or cancel the ticket free of charge. However, when it came time to change the ticket, Booking.com told me they couldn't make the change in their system, and to contact the airline directly. I did and the airline said that because of the kind of ticket, they were unable to change or cancel the ticket. So I went back to Booking.com who replied with an automated answer saying to go to the airline, cancel the ticket, and once the refund was received, they would reimburse me. I called the airline again. Same deal, can't cancel, can't change. Wrote Booking.com again. They responded with THE EXACT SAME email! I wrote back one more time, and once the flight had departed (my flexible ticket flying off with my money) they responded that because the flight date had passed there's nothing they can do.
Why did I pay a flexible ticket fee on a ticket that couldn't be changed? Because this company is a crook, a con, a scam, that's why. False advertizement, misinformation, gaslighting. I look forward to the additional $30 bill for the international call I had to make in order to talk to a representative. Never again.

I booked an accommodation via booking.com
The accommodation did not allow me to check-in for no apparent reason. I had informed booking.com when it happened. They did nothing to support me and my experience. I had no-where to stay that day as the accommodation refused my check-in, and had to immediately find another hotel that was available. I had requested a refund from the accommodation and booking.com, as I did not even end up staying at the accommodation. But neither the accommodation provided a refund and neither booking.com. Therefore, I consider that booking.com and the accommodation have in fact kept the money for themselves, without providing a refund. At one stage, the provider promised a 40% refund, which was not honoured until today. Therefore they have lied, and bookings.com has supported this lie. Both bookings.com and the accomodation provider have taken my money, and have not provided the service of accomodation. Please be careful when you book with bookings.com. If it is not an official hotel, be careful with other accommodation providers on their site. You could have no accomodation and left stranded. Bookings.com also defends their accommodation providers even when they are wrong and incorrect in their behaviour, just like this case I experienced.

Booked a taxi 12 hours before flight. When taxi did not arrive checked my phone and saw they had cancelled an hour before arrival. Could have missed my plane and had to pay more than double and scramble at last minute to find someone else. Why run a credit card, send confirmation only to cancel. Garbage.

Just checked my credit card and the quote was in DDK and they charged Euros. Its still pending so hopefully I don't have to open a dispute with my credit card company on top of the cancellation.

I booked 2 rooms for an overnight stay at the Hampton Inn Suites Exmore -Eastern Shore in Virginia. One room with Expedia and one room with booking.com
We arrived at the hotel at 11 pm on a rainy night. When we got into our rooms we saw bed bugs on the mattress and we even caught one in a cup. There was also a leak in the ceiling and water came into the room. We immediately checked out of both rooms and checked out of the hotel, we were promised that we would get our money back and they apologized. We went to sleep at 2 am in a different hotel. 2-3 days later we got our money back from Expedia. I called booking.com 5 times and every time I got the same story that the hotel didn't authorize them to give me my money back, it's been 7 weeks and I still don't have my money.

Fantastic service, very friendly & would highly recommend anyone to stay here!

Very clean & a beautiful view of Darbar Sahib.