BookAirfareReviews 356

I booked a flight and somehow the dates were incorrect on the booking. I tried many times to speak to someone about fixing it but was told it would cost me $600 to correct. I finally got in touch with a supervisor by the name of Germain. Germain essentially did everything in his power to help improve my experience and in the end they changed the dates, even though it was at a loss for them (I paid for half). Most businesses won't do that for someone, so I appreciated the gesture very much and will continue to book with this site.

I have had a reservation form Montreal to Pisa and i did not check properly the time frame form Toronto to London. The time frame to take my flight to London was only 60 minutes, so impossible to be aboad on time. So i've called thecustomer service to take an earlier flight in Montréal but an additionarl charge of 484$ was charged to me. I feel like a mouse in a mouse trap. Yes, i did the first mistake to misrevise my initial reservation but this one was basically impossible to realize considering the time frame once arrived at Toronto.

Once the poor customer in the mouse trap, the only issue for him is to pay a big amount to change the initial reservation.

Be sure that all my friend's network will be aware of this company.

Thanks for listening!

Gilles R

This is not a business to be trusted. I informed them by phone on March 29,2016 that a tour I was taking in Vietnam was being cancelled due to low enrollment. I was told that there would be a $300 deduction by the airline and that they don't charge for the cancellation. The email I received from them indicated the same and that I would get $505.60 in about 7-12 weeks! Problem is I paid $867.60 for my ticket. Another email came to me on March 30 stating the airline cancellation was $300, Service fee was $62. I immediately shot back that they had messaged me that "there will be a charge of USD 0.00 for processing the cancellation." On April 9 is receive yet another email message, "Could you please call us asap as we need to inform that your refund is 730.60 USD, but you need to pay upfront charges of 225 USD to us in order to process your refund. So can you call us back and let us know how would you like to pay for the cancellation." They are scammers! What do you think folks of the inconsistent statements from their sales agent named Ashley (male)? I tried to call this afternoon from California (I believe they are East coast) and no answer. This matter is not resolved and won't be unless they refund my money without any upfront money to them!