On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BookAirfare Reviews Summary
The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I used the cheap flight tickets from this website to Boston and found it to be very economical and useful. No complaints from my side so far.
I needed to visit Melbourne last months and my brother referred me to this website. It was a very good choice as the website offered me a discounted deal to Melbourne allowing me to save $12. Thanks a lot.
I love the price rate that this website offers on air flight tickets and other services. For me it has always been pocket-friendly.
Do NOT use BookAir! They have the worst customer service that I have ever experienced. Trying to reach them via phone is near impossible and once you do, they are rude, unprofessional, and unapologetic. When I finally had the opportunity to speak to someone on the phone about a credit I was supposed to be given, I was yelled at. I politely asked the employee to stop yelling/raising his voice at me. This made him very mad and he said he would transfer me to his manager (I did not ask to speak to a manager, I just wanted to know how to use my flight credit!). I sat on hold for 30+ minutes to speak to a manager and when I was finally connected to someone, I spent another 30 minutes on the phone and nothing was resolved. This company is a joke. They point the finger at the airlines, however I believe they just don't care about their customers. I will NEVER use them again. I would recommend going through the airlines. It may be more pricey, but it's the safest bet.
My tickets to Croatia from this website were much cheaper than the other websites I checked into before. I am happy with the deal and the savings. Thank you so much.
Both my wife and I have been using this website for some time now to get our flight tickets done for personal and professional purposes. This website has always given us the best deal and we love booking our tickets from here.
I always travel on budget and love to spend my money wisely. Hence, this website offers great travel packages that are always great for me.
I booked my flight ticket from this website and realized it was much cheaper than the other option I had. Glad that I opted in for this website.
Usually this website provides you with cheap tickets every time. Its useful for me as I love to travel light and cheap.
I booked some of my best London ticket deals from this website over the past few months, since I frequently travel to London. Its a great option for the ones that want to travel cheap.
My tour to Montreal happened within my budget as I was able to get the tickets at a much lesser price than what my travel agent was offering from this website. Thank you so much.
I had to visit Philadelphia at an urgent basis. So I used this website to get my tickets. I got it for a very cheap price. Thank you so much.
I got my Tokyo air tickets for very less from this website. Thanks to my wife who recommended me this website.
I booked a super cheap ticket to Ecuador through this site, which was amazing! I was so excited to go that I took a picture of the online confirmation and sent it to all my friends. The confirmation then told me I would receive an email within 48 hours. I never did. I called them and was on hold for over an hour. When I finally talked to someone he kept asking for my confirmation number, which pissed me off because I hadn't recieved one and that's why I was calling. Thankfully, I had taken the picture of my flight number and it had a PNR number (if I hasn't done this I would be out $400). He then retook my email and said he sent the confirmation. It never came, so I repeated all the above steps. This time, when trying to tell the man on the phone how frustrating this was, he yelled at me and said how could we have charged you if you didn't recieved a confrontation. I said, I don't know, that's why I'm calling you! He belittled me and yelled at me and constantly talked over me, and when I tried to give him the PNR number, even extremely slowly, he couldn't get it right. He yelled at me and said, mam could you just do this in phonetics. I then asked if I could give him a second email this time to make sure I got the tickets, once again was yelled at and told that was not the problem. I do finally have the tickets in my possession, after being yelled at and put on hold for hours. I work in customer service and would never have treated someone the way I was just treated on the phone. 5 stars for price, 1 for customer service.
Thanks for sharing your recent experience with us. We apologize if our service did not meet your expectations as we understand that you were not happy with the service provided by the caller who answered your call. Being into service industry we believe in 100% customer satisfaction and call resolution to be provided on each and every call with high quality parameters to be maintained and met at all levels. Such instances are completely unacceptable and shall be actioned immediately. Kindly help us with Booking details, confirmation id and contact number to check this case internally and get this addressed.
I was searching for cheap tickets for Poland when I came across this website and have got the best deal possible. Thank you so much!
I was having problems in booking my tickets to Bali. When I dialled the customer care team they helped me out efficiently.
This website offers some of the best travel deals all year round. I have always bagged a good deal from this. The website speed too is fast and so far I have no issues.
I got my cheap tickets to Queensland from this website and it was worth a deal for me as I could save as much as $25 with which later I picked up gifts for my family. Thank you so much.
I have been using this website since my vacation to Vancouver December 2015, and I have always found the best deals. This website is always offering discounted deals all year round.
I never thought I would bag such a discounted deal for my flight to Dubai. This website gave me the best deal. Thank you so much.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thank you for letting us know about your recent experience with us. We apologize if our services did not meet your expectations as we understand that you had to face more than the usual hold time and has experienced Behavioural issues over the phone. Compromising on quality is certainly not our goal and we shall certainly look onto this case and investigate this further.
Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority.