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BookAirfare Reviews Summary
The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.
This summary is generated by AI, based on text from customer reviews
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My friend recommended me to book my Denver flight tickets from this website. I received at a very low price. I am recommending this website to my family now.
Some troll stole my email to post this review. Lame!
I was browsing through the cheap airfare to Boston and found great options in this website. That was a good bargain for me.
I was unable to get through the ticket booking process when the customer care executive helped me politely, after I made the call. The issue was sorted in minutes. Loved the help provided by the executive.
I need to change 2 airplane tickets that I bought with BookAirFare but NOBODY picks up the phone nor answering the emails. And the live chat does not exist.
This is terrible because we need to change our return date RIGHT NOW... my grandma is dying and we need to go back to the USA right now!
Here is my information:
Flight e-ticket - Trip ID: *******
E-Ticket numbers: ************** and **************
PNR number: 77OP9A
My name is Pablo and you have the email that I used to register and buy the ticket. I won't post the email here because I don't want to get spammed. Please send me an email ASAP.
I booked my tickets to Japan at the last hour from this website and got a great discount. Thanks a ton!
My friend and I were looking for cheap tickets to Sweden and Rome, respectively. I went ahead and got my tickets for Sweden from this website at a cheap price and recommended my friend to check-out the website as it has cheap tickets for Rome.
Had it been not for this website I wouldnt have been able to get a discounted deal on my tickets to Boston and save $15. Thanks a bunch.
I could attend my business workshop in France and travel for cheap as I booked my tickets from this website. It was a great deal that I got.
I never thought to grab the best airfare deal for Chicago from this website a months. Thanks to my cousin who referred me the website.
I wanted to visit Milan for a long time and have been saving accordingly. Since I was keen on an economical traveling I was searching for cheap tickets which I got from this website. Thanks a ton!
I had booked a ticket to Sri Lanka for my vacation. But unfortunately I had to cancel it due to health issue. When I asked the customer service to cancel it, they helped me and deducted a minimal amount for the cancellation and refunded me within few days.
I love to explore Asia. I got my cheap tickets for Singapore recently from this website and was happy with the prices offered. It was truly worth the buy.
My tour to Rome was within a good budget only because of this website! The cheap tickets were indeed great and helped me save a lot.
The customer care team is brilliant with its availability round the clock and assistance on any issues. Thanks a bunch.
I got my airline tickets for Istanbul from this website as a much discounted price that I was getting on any other website. I could save close to $17 and used it later. Thank you so much.
I have been waiting on hold for OVER AN HOUR to discuss my flight booking with customer service. This is obscene. I have never waited so long just to SPEAK to someone.
My flight to Africa were considerably less priced when I got it from this website. Thanks to my friend who recommended me this website.
I got my tickets to Denver at a great price that I could imagine! Thank you!
My trip to Britain was on my budget as I could get cheap tickets from this website! I have asked my friends to use this website as well as it provides great discounts always.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for letting us know about your recent experience with us. We apologize if our services did not meet your expectations as we understand that you have faced more than the usual hold time and wants to discuss about your flight reservation. Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your booking ID or confirmation id and contact number so that we can check internally and have this case addressed on priority.