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BookAirfare Reviews Summary
The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.
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Unlike few other travel websites that I have come across, this website is always up and running. No issues on the website performances as well as on the amazing deals that are on offer. Keep up the great work.
Placed a reservation. Shortly after that I received an email that there was a problem.
-Called back promptly and waited for 30-40 minutes to talk to someone in customer service... finally had someone who said that they would reprocess the order.
-Continued to get emails about a problem... called again after another long wait. I was told the same thing again, they would reprocess the order.
-Continued to get emails about a problem... called again left a message... no one's called me back.
-Next day called again... seems calling the reservation number you get someone faster... then they just transfer you to the credit department... been waiting for over an hour and no one answers.
-Called on another phone and asked to speak to management - no management on site I'm told for the weekend.
Very frustrating!
Still not resolved.
UPDATE:
This issue has now been taken care of. It appears that they had some technical issues on the day that I was trying to contact them. Still frustrating, but sometimes "Stuff happens".
Thanks!
I love this website as it provides me with the cheapest tickets always with no compromise on the services.
The cheap tickets from this website is authentic and comes with no extra or hidden charges. Any charges that might apply for baggages are always mentioned. Theres value for money.
My first time ticket booking experience from this website wasnt a rewarding one. The second time, which was 2 months ago I got my tickets for Colorado and the services were totally up to the mark and I faced no issues.
I had to speak to the customer care section few months back and they kept hold the line for a long time. This time they have improved and answered on time. All other services are decent too.
Whether you are searching for travel deals, hotels or are booking your tickets online, the website speed is decent and fast. I never faced a lag in all these 4 months that I have used the website.
My wish to tour New York City came true! I was searching for cheap tickets and this website offered me the same. I could save $20. I would buy my tickets to other travel destinations from this website as well.
First time I had to wait a long while when I dialled the customer care number. Second time the call was attended fast and helpful. The customer care executive was helpful.
I requested to sort out my login credentials as I was facing issues. The customer care executive promised to call back within 5 minutes. She did and the issue was sorted within a short time.
I was the one in my travel group that used to get tickets from this website. Now my friends too have started doing the same as the discounts are great. I will be recommending it to my family.
I have repeatedly contacted book air fare in order to recoop a flight voucher i have already purchased; i have waited for hours on hours on the line to speak to a human being but have not got in contact with a single person. After raising countless tickets and sending requests to bookairfare i just get the standard bull$#*! email saying a travel agent will contact me and they have never done so. They asked me to provide them with my proposed travel plan but still i havent received anything. My travel voucher has since been expired twice after twice artificially getting extended by "some automated" response.
CAN SOMEONE PLEASE HELP ME: MY Booking Ref #: ZU7PBB and contact me directly at *******@gmail.com
SINCERELY CONFUSED AND ANGRY,
Deva Simmasalam
Dear Deva, Thanks for contacting Bookairfare. Please be advised that our team has made several attempts to call you on the number and has left voice messages too. We also see that the first email dropped in out account was on 12th Feb asking to use the travel voucher for a travel date of 21st Jan 2017. As per the airline restrictions and policy in place a passenger can only use future credit within 1 year of span from the time of your purchase. It has been advised to you that your travel has to be completed by 18th Feb 2016. The travel dates asked cannot be fulfilled by the airline hence would request you to kindly look at the Future credit voucher email and cross check on the terms and condition advised. We have always tried to explain you the same information by email and call attended by the Supervisor over the phone. You may also cross check the policy of Future Credit with the airlines to be assured on the policy. Feel free to write us back on [email protected] for any further assistance.
My best friend Shania had been asking for a travel website offering cheap ticket rates. I recommended her this website and she was happy with her purchase of online ticket to Bahamas.
Still no answer from Dan who said I'd hear from him shortly. That was in February. No response to the fact that just because he says my refund was "processed," it is still not in my account. Only use this site if you want to lose money if the flight is cancelled for any reason. I'm still out over $700.
Dear Sherry, We understand and apologize for the inconvenience caused here. The refund was raised since the airline went out of business and indeed we understand your situation. Please be advised that we had shared our proof of evidence that your refund was already processed. Since the airline is out of business now we are unable to get you speak with them directly and have this confirmed. The evidence shared is Refund Exchange notice which we receive from Airline Reporting Corporation and we have shared that again. Kindly note in case you are still not convinced we are raising it to Airline Reporting Corporation and shall get back to you shortly.
I recommended this website to my wife when she wanted to travel solo for the first time. She loved the experience.
I have had the chance of bagging great discounts from this website and hence have recommended it to all my friends.
My solo vacation in Miami was practically cheaper than all my other tours, because I opted in for cheap tickets from this website. That aside my accommodation and food too had less expenses as I opted in for a budget tour. But the cheap tickets were a great help.
U are completely screwed if u want to change a flight even after buying trip insurance. American Airlines didn't recognize my flight through book airfare and also didn't recognize trip insurance
We understand your concern and apologize for the inconvenience caused. We wish to discuss the concerns raised over the phone with you & would request you to kindly share your booking reference number & a contact number with preferred time and we shall contact you to address all your concerns & resolve them.
I called three times today, left message and emailed. I was on hold for 2.15 minutes today. YES I held for over TWO hours because you charged my CC 2x for over $2,000. I want this resolved asap. Order confirmation: Confirmation#*******
UPDATE: As if by magic, charges were reversed. YEAY! Thank you!
We apologize if our services did not meet your expectations. We understand that you’re unhappy about the long wait time at our toll free number & booking charges posted to your account.
Basis our findings, overcharged amount was reversed, which you can confirm with the bank or we can email you a copy of reversed charges as a proof. We have reported the overcharge concern to our technical team, as the error may have happened due to some technical issue. We are trying our best to reduce our more than usual hold time as we take every necessary action to nullify such instances & enhance the services as we believe in delivering best customer experience. We look forward to the pleasure of welcoming you back to Bookairfare.com. In case of any further assistance required, kindly email us at [email protected] & we will be more than happy to assist you.
I booked my tickets for Sweden from this website. Since it was my first transaction from this website, I was apprehensive at first. However, I received a good discount and the services too are great.
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We apologize and regret for the inconvenience caused, as per our telephonic conversation your issue has been addressed and you should get your e-tickets within the time line advised. Please be assured that all the necessary actions are taken to enhance our services and serve you better at all the levels.