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BookAirfare Reviews Summary
The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.
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I have used this site many times, but never faced any problem so far. Keep up the good work.
My budget tour to Sydney was possible because I could manage cheap tickets for Sydney from this website. I was happy with the buy and services of the website.
After searching for an hour on the internet I came across this website where I could find the best rate for Australia airline tickets. The discounts were attractive and made my booking. I saved close to $35.
I have a group with which I travel. We are always in the hunt for cheap tickets. Since this website provides less priced tickets and I booked it a couple of time and have been happy with the service, I am now going to recommend it to my travel group.
I had to visit London urgently as my sister was unwell. This website allowed me to book the ticket for a lesser price than the rest even at the eleventh hour. That was a great deal for me.
The customer service was too polite and helpful. I just had to take some info about a flight and they gave the info instantly. Cool!
I have called BookAirfare.com approximately 8 times today and spent 45 minutes on hold on one of those 8 calls. I have left three messages and sent an email with no response. I need help with my issue as soon as possible. I would like to know why I was charged TWICE on TWO SEPARATE occasions for the same ticket? BookAirfare.com has been terrible. First time using them and I will never use them again.
I was searching for a round trip to San Francisco. This website provided me the best deal. I never thought I could get tickets for such a less price. Thanks a ton.
I really had a very good vacation in Miami. It was all thanks to bookairfare.com, as they provided the best deals to Miami.
One thing they are good at, pointing blames to others. Don't waste your time!
Thank you for letting us know about your recent experience with us. We apologize if our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your booking ID, email ID and contact number so that we can check internally and have this case addressed on priority
I was searching for less priced tickets for San Francisco and I happened to discover this website offering a great price. Since it was my first time transaction from this website, I was a bit sceptical. But I was happy with the service.
On hold for hours no one there to answer the phone keep getting e mails that my card was declined even though my bank said they already paid DONT SHOP HERE
Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations as we understand that you have received credit card denial email and later you had to face long hold time to fix the issue. We would request you to kindly share your booking ID, email ID and contact number so that we can check internally and have this case addressed on priority.
My bank placed a hold on my card so the transaction declined. I sat on hold with this company for SIX HOURS to resolve this issue. The representatives contradicted each other and would not allow me to speak to a supervisor. I will never again use this company.
Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations as we understand that you had an issue where the transaction was declined and later you had to face long hold time to fix the issue. We would request you to kindly share your booking ID, email ID and contact number so that we can check internally and have this case addressed on priority
This site is very easy to access and offers lot of discounted tickets.
I was searching the internet for Sweden flight tickets for less when I chanced upon this website. It gave me tickets that was perfect for me and sufficed with my savings. Thanks a ton.
I called 5 times today, left a message, sent an email, no response. Can someone please help with my ticket?
On hold for over an hour. No returned call from my VM. No response to my email. Nothing. Not sure about these reviews either.
Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations as you have not received your e tickets and has faced a long hold time. We would request you to kindly share your booking ID, email ID and contact number so that we can check internally and have this case addressed on priority
I am happy to see that this website regularly updates the latest offers. It helps me get the best flight deals. Thank you so much.
I never imagined that I would be able to fly to Jordan, my favorite holiday destination for such a cheap price if I didn’t land up in this website. I loved my booking and happy with the deal.
My niece recommended me this website when I was searching for cheap flight tickets to South America. I found a fabulos flight deals here and the discount was more than I expected. Thanks a ton!
The online ticket booking process of this website is so easy that even a first timer get it done without facing any hassles.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldn’t find one & would request you to kindly share your booking ID, email ID and contact number so that we can check internally and have this case addressed on priority.