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The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.
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I am trying to call customer service number to change/cancel my ticket but except IVR and music can't hear anything. It says press any key to leave message but it's not working.
I was not getting cheap flights to America that would cater to my savings. After searching for an hour I asked help from my cousin who referred me this website. I got the best deal from this website and saved a good amount. Thank you.
I booked my discounted tickets to Boston from this website! The prices were much lower than other websites and it helped me to save as much as $15 that I’ve used in getting a gift from Boston.
I had booked my ticket for Miami. When i was booking the ticket i had seen a low price but when booked they charged little more. So I called the customer service and explained that what I have seen and what i was charged. When they checked the time of my booking they immediately charged me what was showing at that moment. It was a system error but a very good customer service.
I was attempting to process a ticket purchase through momondo, which redirected me to bookairfare.com. I entered ALL of my personal information into their system, including all of card information. Went to hit process purchase and it would not allow me to authorize it. Usually an error message will pop up explaining the issue but nothing. Attempted several more times to not be allowed to leave webpage. Called 800 customer service number, to sit on automated hold for TWENTY FIVE minutes without speaking to a single person. Was told I could leave a voicemail to receive a call back from a rep but when I pressed the correct dial to be redirected, the automated crappy music recording just continued and I could not leave one. Don't think I will be using their services again.
Thanks for sharing your recent experience with us. We apologize if our service did not meet your expectations, as we understand that you were trying to make a reservation and was not able to continue to some technical error. Kindly share your Name, Contact number and one of our Travel expert shall contact you in order to help with the reservation and all other queries.
Please be assured that necessary corrective action has been initiated in order to enhance our services. We assure you our best services and look forward to the pleasure of welcoming you back to Bookairfare.com.
The website is very fast. My tickets were booked within few minutes. Thank you.
My first experience wasn’t that great with this website. Recently, when I booked my tickets for Dubai from this website, I was happy with the service improvements and the discounted deals for tickets.
The website is very easy and fast. Its very helpful. Thank you.
I booked tickets for my honeymoon using this website. It was cheap and booking was fast.
After searching for an hour on the internet for my tickets to Miami I found the best deal on this website. I browsed this website post my friend’s recommendation over Google hangout and absolutely loved the deal.
I needed assistance on the payment process and called the customer care service department. A young man received my call and helped me out in the most efficient manner. My query got sorted and I was happy with the attention and service provided.
I was planning to be there at the Dubai shopping festival. Since I knew I would spend more on shopping I wanted to book less priced tickets. On searching the internet I came across this website and found discounted tickets to Dubai and booked it. I saved close to $38 and that was very useful later.
In the recent times out of the many websites that I have browsed this is one that provides some of the best cheap flight deals. This is especially useful for me as I opt in for budget tours and love to save on tickets.
I have been planning to visit Malta for some time. This website provided me a cheap travel deal and hence I opted in for it. Thanks a ton.
I stay in Delhi and have to travel places like Athens and San Diego for my work. This website makes online ticket booking easy and cheap for me, as it covers most national and international destinations at an affordable price.
Since I love to explore new places, I log into this website and select a city or country from the popular destination segment. Most of the times the ticket deals are good.
Horrible experience with heavy accent people working in this Agency. I think this company runs by Indian people becauseheir accent seems like from India. Find a good air/hotel agents which has good reputation than this.
Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations and have made a note of your feedback. Please be assured that necessary corrective action has been initiated in order to enhance our services. We assure you our best services and would request you to kindly share your booking ID, email ID and contact number so that we can check internally and have this addressed on priority.
I wasn’t content with its services the first online booking. This time, which was my second booking I founded quality improvement in services.
On calling I had to wait for quiet sometime for the customer care executive to attend me. However, the assistance offered was polite and useful.
For my trip to Moscow I decided to get my tickets from this website. The price rate was very cheap than the other two websites that I was consulting. Therefore, I made my booking from this website and saved money. Thank you.
Answer: I heard you have done before took money more than normal price' like extra $50
Answer: Dear Paul, We understand the situation and apologize for the inconvenience caused. Please be advised that this criteria falls under credit card verification policy where we try to verify the details since it was a Third Party Payment. We were unable to verify the card details hence the advanced information was requested to avoid any Fraudulent Activity. The details are requested for the own safety and we tell all our customers to hide the information which they are not comfortable sharing on the document. Your booking stands Cancelled as per the request and an email has been sent as confirmation. Feel free to write us back at [email protected]
Answer: Dear Customer, We regret for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have our Supervisor/Manager contact you immediately
Answer: Dear Anna, We appreciate the opportunity to answer your question. When you book your reservation online, you will be asked to select a seat basis your preference (Window, Middle or Aisle). Once the booking is complete the system will automatically assign seats basis your preference provided the airlines offers & accepts advance seating assignment. In case, the airlines doesnt offer or accepts advance seating assignment, you will need to call us i., e the travel agency or the airlines directly to request a preferred seat. Please keep in mind that the airlines may charge for certain select seats. For more information, you may call and speak with one of our travel advisor on 1-855-282-6507
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Thanks for sharing your recent experience with us. We apologize if our service did not meet your expectations, as we understand that you tried calling us but faced a long wait time. Kindly share your Name, Contact number and one of our Travel expert shall contact you in order to help with all the queries. Please be assured that necessary corrective action has been initiated in order to enhance our services. We assure you our best services and look forward to the pleasure of welcoming you back to Bookairfare.com