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BookAirfare

3.7

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BookAirfare Reviews Summary

The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.

This summary is generated by AI, based on text from customer reviews

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New Jersey
1 review
2 helpful votes
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I am trying to call customer service number to change/cancel my ticket but except IVR and music can't hear anything. It says press any key to leave message but it's not working.

Date of experience: February 10, 2016
Dan J. BookAirfare Rep
over a year old

Thanks for sharing your recent experience with us. We apologize if our service did not meet your expectations, as we understand that you tried calling us but faced a long wait time. Kindly share your Name, Contact number and one of our Travel expert shall contact you in order to help with all the queries. Please be assured that necessary corrective action has been initiated in order to enhance our services. We assure you our best services and look forward to the pleasure of welcoming you back to Bookairfare.com

NL
1 review
0 helpful votes
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I was not getting cheap flights to America that would cater to my savings. After searching for an hour I asked help from my cousin who referred me this website. I got the best deal from this website and saved a good amount. Thank you.

Date of experience: February 10, 2016
GB
1 review
0 helpful votes
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Cheap tickets to Boston
February 12, 2016

I booked my discounted tickets to Boston from this website! The prices were much lower than other websites and it helped me to save as much as $15 that I’ve used in getting a gift from Boston.

Date of experience: February 10, 2016
Finland
1 review
4 helpful votes
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Excellent customer care
February 9, 2016

I had booked my ticket for Miami. When i was booking the ticket i had seen a low price but when booked they charged little more. So I called the customer service and explained that what I have seen and what i was charged. When they checked the time of my booking they immediately charged me what was showing at that moment. It was a system error but a very good customer service.

Date of experience: February 9, 2016
Nebraska
1 review
1 helpful vote
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I was attempting to process a ticket purchase through momondo, which redirected me to bookairfare.com. I entered ALL of my personal information into their system, including all of card information. Went to hit process purchase and it would not allow me to authorize it. Usually an error message will pop up explaining the issue but nothing. Attempted several more times to not be allowed to leave webpage. Called 800 customer service number, to sit on automated hold for TWENTY FIVE minutes without speaking to a single person. Was told I could leave a voicemail to receive a call back from a rep but when I pressed the correct dial to be redirected, the automated crappy music recording just continued and I could not leave one. Don't think I will be using their services again.

Date of experience: February 8, 2016
Dan J. BookAirfare Rep
over a year old

Thanks for sharing your recent experience with us. We apologize if our service did not meet your expectations, as we understand that you were trying to make a reservation and was not able to continue to some technical error. Kindly share your Name, Contact number and one of our Travel expert shall contact you in order to help with the reservation and all other queries.
Please be assured that necessary corrective action has been initiated in order to enhance our services. We assure you our best services and look forward to the pleasure of welcoming you back to Bookairfare.com.

GB
1 review
0 helpful votes
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The website is very fast. My tickets were booked within few minutes. Thank you.

Date of experience: February 8, 2016
NL
1 review
0 helpful votes
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Loved it the second time
February 7, 2016

My first experience wasn’t that great with this website. Recently, when I booked my tickets for Dubai from this website, I was happy with the service improvements and the discounted deals for tickets.

Date of experience: February 7, 2016
Canada
1 review
0 helpful votes
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Fast and easy
February 7, 2016

The website is very easy and fast. Its very helpful. Thank you.

Date of experience: February 7, 2016
Finland
1 review
0 helpful votes
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Tickets for my honeymoon
February 5, 2016

I booked tickets for my honeymoon using this website. It was cheap and booking was fast.

Date of experience: February 5, 2016
NL
1 review
0 helpful votes
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After searching for an hour on the internet for my tickets to Miami I found the best deal on this website. I browsed this website post my friend’s recommendation over Google hangout and absolutely loved the deal.

Date of experience: February 5, 2016
NL
1 review
0 helpful votes
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I needed assistance on the payment process and called the customer care service department. A young man received my call and helped me out in the most efficient manner. My query got sorted and I was happy with the attention and service provided.

Date of experience: February 4, 2016
NL
1 review
0 helpful votes
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I was planning to be there at the Dubai shopping festival. Since I knew I would spend more on shopping I wanted to book less priced tickets. On searching the internet I came across this website and found discounted tickets to Dubai and booked it. I saved close to $38 and that was very useful later.

Date of experience: February 3, 2016
GB
1 review
0 helpful votes
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In the recent times out of the many websites that I have browsed this is one that provides some of the best cheap flight deals. This is especially useful for me as I opt in for budget tours and love to save on tickets.

Date of experience: February 2, 2016
GB
1 review
0 helpful votes
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I have been planning to visit Malta for some time. This website provided me a cheap travel deal and hence I opted in for it. Thanks a ton.

Date of experience: January 30, 2016
Turkiye
1 review
0 helpful votes
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I stay in Delhi and have to travel places like Athens and San Diego for my work. This website makes online ticket booking easy and cheap for me, as it covers most national and international destinations at an affordable price.

Date of experience: January 29, 2016
NL
1 review
0 helpful votes
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Since I love to explore new places, I log into this website and select a city or country from the popular destination segment. Most of the times the ticket deals are good.

Date of experience: January 29, 2016
New Jersey
1 review
1 helpful vote
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Scam company
January 29, 2016

Horrible experience with heavy accent people working in this Agency. I think this company runs by Indian people becauseheir accent seems like from India. Find a good air/hotel agents which has good reputation than this.

Date of experience: January 28, 2016
Dan J. BookAirfare Rep
over a year old

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations and have made a note of your feedback. Please be assured that necessary corrective action has been initiated in order to enhance our services. We assure you our best services and would request you to kindly share your booking ID, email ID and contact number so that we can check internally and have this addressed on priority.

NL
1 review
0 helpful votes
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Happy the second time
January 28, 2016

I wasn’t content with its services the first online booking. This time, which was my second booking I founded quality improvement in services.

Date of experience: January 28, 2016
GB
1 review
1 helpful vote
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On calling I had to wait for quiet sometime for the customer care executive to attend me. However, the assistance offered was polite and useful.

Date of experience: January 27, 2016
NL
1 review
0 helpful votes
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For my trip to Moscow I decided to get my tickets from this website. The price rate was very cheap than the other two websites that I was consulting. Therefore, I made my booking from this website and saved money. Thank you.

Date of experience: January 27, 2016