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BookAirfare Reviews Summary
The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.
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I used this website to book a multi city tour and my destinations include Turkey, Austria, Muscat and Boston. The overall price for the entire tour was cheaper than other options I had.
I was in Los Angeles and want to fly to Hong Kong. This website offered me discounted tickets. Thank you so much.
I always wanted to visit Paris once in my life and so when I saw the cheap flight tickets to Paris that this website is offering I did not think twice. I went ahead and made by booking. That was a superb deal.
I had booked my tickets to Hong Kong from this website and it was cheaper than what I expected.
I had to travel to New Zealand last month and i booked through bookairfare.com. I had the best deal and enjoyed my trip. It was fantastic.
The online notifications and email alerts post booking comes generally on time. I have not faced any issue with that.
This site provides the cheap tickets and deals. The website is simple and easy.
The customer help desk is extremely polite and helpful. My queries have been solved within a very less time.
This website helps me to travel economically. I have purchased tickets for destinations like France, Jordan and Manila at an attractive price range here and have loved the deal totally.
Have used this website twice till now and have not faced any issues yet.
I have had an issue with the payment clearance process with this website. I called up the customer care department and within a few minutes my issue got sorted. The young lady that addressed my call was indeed very helpful.
On New Year’s Eve I got my tickets to Bangkok from here at an unbelievable price. The discount was too good to be true!
Since I have been using this website for a couple of my personal tours, I can now say that it is a fairly decent website. I had a couple of issues, but when I got to the customer care department, everything got sorted very well. I am recommending this website to my friends.
I found the service and flight deals useful. I will recommend it to my friends.
Since I am not so cyber savvy I needed a website like this that is easy to use. The ticket booking process is easy.
I’m happy to book my tickets from bookairfare, as they have the best follow up on the changes of flights.
I love this website mainly for the cheap and discounted tickets that it offers and flight deals.
Do Not use this travel agency for buying a ticket
They have a hidden cost, does not match website offer
After they charged a credit card, they promised E-ticket within 24
No contacts for two days,
Nobody can answer, except the person who did booking at the first place
The confirmation and ticket number cannot be verified by Airline
I am suspicious that agency is located in India somewhere
THE WORST! Booked a ticket to Australia from the US, only to have them cancel my ticket 2 days later. They stated my credit card was declined which was absolute nonsense. When challenged, they stated that they couldn't accept the card as it was 'international' being a MasterCard. I'm still scratching my head... Travelocity was happy to accept my card for the same ticket without any problem! I will never use or ever recommend this company. Run, run away...
Thank you for letting us know about your recent experience with us.
We apologize if our service did not meet your expectations as we understand that your issue is about the card declined for your booking to Australia due to which it couldn’t get confirmed.
So, would request you to kindly share your Name, email ID and contact number so that we can check internally and have this case addressed.
The last time I was a tad bit disappointed with the service. This time I am happy that the mail and mobile alerts have all reached on time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for letting us know about your recent experience with us.
We apologize if our service did not meet your expectations as we understand that the issue is about your e tickets and the price offered for the tickets
So, would request you to kindly share your Name, email ID and contact number so that we can check internally and have this case addressed.