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The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.
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Since I love to travel by myself I need to make all arrangements within my budget. This website is a huge help. Tickets here are cheaper than others. I have always managed a good deal, including my last trip to Singapore for which I got the tickets at a discounted price.
France is my favourite destination. And I always look for cheap tickets so that I spend on the French wines and other great buys once there. Thanks to this website I found an awesome deal here for my France vacation
I checked into the hot flight deal section and found some of the best deals. It helped me plan my end of the year vacation that I was planning for a long time. The prices were too good.
Since I have been using this website for some time I also got interested in the Newsletter and registered in for that. It’s an interesting read and also gives you a glimpse of the website and its services. It’s impressive with interesting facts and details.
I loved the deal on Vancouver to Manilla trip that the website was providing. The price rate was perfect for me and I opted in for it.
The ticket booking process of this website is really fast. I did not have to wait for long and the alerts are instant.
I had planned to travel to Sri Lanka. So looking through travel sites, I came across with bookairfare.com. I got the best deal from here. Thank you bookairfare.
The site gives the best service and is good with the time of sending notifications.
Since I plan my tours on budget I prefer to book tickets from websites that provide cheap tickets. My friend suggested me to opt in for this website. I was just experimenting and found a good deal and settled for it. The website is very useful for me.
This website provides decent travel deals and quality service similar to any other standard and reputed travel website.
I was stuck in the payment process after I had booked my ticket to Laos. Then when I called the customer care team I was attended by a lady and she supervised the scenario. The payment problem got resolved within 15 minutes. That was very co-operative of the customer care department.
I have booked some of the low priced tickets from this website. Found it all good.
Authentic website, favorable travel deals and occasionally attractive discounts – makes this one a useful travel website.
This website is a decent one. I have booked my tickets twice from here and haven’t faced any problems so far.
I started using this website once my mother recommended it and found it to be useful and affordable.
I bought my online tickets for Madrid from this website and found them cheap than other websites. It was very helpful for me as I was banking on my savings only for that trip.
I have used this website for coupled of times and it is an authentic one in terms of the service. Furthermore, the prices too are affordable.
This travel website is new age and is updated from time to time. Navigating is easy and the services are of quality.
It was a great deal on Miami tickets when I booked. I had enjoyed the trip and the cheap ticket as well.
Answer: I heard you have done before took money more than normal price' like extra $50
Answer: Dear Paul, We understand the situation and apologize for the inconvenience caused. Please be advised that this criteria falls under credit card verification policy where we try to verify the details since it was a Third Party Payment. We were unable to verify the card details hence the advanced information was requested to avoid any Fraudulent Activity. The details are requested for the own safety and we tell all our customers to hide the information which they are not comfortable sharing on the document. Your booking stands Cancelled as per the request and an email has been sent as confirmation. Feel free to write us back at [email protected]
Answer: Dear Customer, We regret for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have our Supervisor/Manager contact you immediately
Answer: Dear Anna, We appreciate the opportunity to answer your question. When you book your reservation online, you will be asked to select a seat basis your preference (Window, Middle or Aisle). Once the booking is complete the system will automatically assign seats basis your preference provided the airlines offers & accepts advance seating assignment. In case, the airlines doesnt offer or accepts advance seating assignment, you will need to call us i., e the travel agency or the airlines directly to request a preferred seat. Please keep in mind that the airlines may charge for certain select seats. For more information, you may call and speak with one of our travel advisor on 1-855-282-6507
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