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BookAirfare

3.7

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BookAirfare Reviews Summary

The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.

This summary is generated by AI, based on text from customer reviews

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GB
1 review
0 helpful votes
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Helpful Customer Service
December 23, 2015

I had some questions to ask about a flight and the connecting flight to Jordan. The customer service people are too helpful to give the information about the flight.

Date of experience: December 22, 2015
Virginia
1 review
0 helpful votes
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Love the website
December 23, 2015

I have used this website twice when I had no other option to get my tickets to Australia. The services were good and I love this website.

Date of experience: December 22, 2015
RU
1 review
0 helpful votes
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For a week I had been searching for a good deal for my winter vacation, until a couple of days back when I came across this website. I browsed and found a good ticket price for Morocco during the New Year time and booked it immediately. I am happy with my purchase. Thank you so much.

Date of experience: December 21, 2015
Japan
1 review
8 helpful votes
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I am always traveling alone and therefore want to keep my tours economical. Couple of times when I purchased my ticket from this website I had managed to get a good deal. Even if there were no ticket offers or discounts, the prices were in general less than the other websites I browsed. So for my budget tours I find this website useful.

Date of experience: December 21, 2015
Finland
1 review
0 helpful votes
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I did not receive my email notification post my booking! The customer care team helped me within few minutes.

Date of experience: December 19, 2015
Italy
1 review
9 helpful votes
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Good website!
December 19, 2015

I was sceptical about the website as the mixed reviews got me thinking if I should be investing online by purchasing my tickets to Chicago from this website. However, my faith paid of well, as the tickets were booked in a breeze. Though I did not get any discount but the tickets were priced less than other websites. So that was a saving.

Date of experience: December 19, 2015
Georgia
1 review
0 helpful votes
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The website has a simple to follow structure that is easily navigable. I find it simple and easy.

Date of experience: December 18, 2015
RU
1 review
0 helpful votes
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Standard vacation deals
December 18, 2015

I am always on the look out for great vacation deals as I intend to travel in an economical way. This website in the past had offered me great vacation deals for places like Dubai, Bangkok and Singapore. It did complete justice to my savings. Thanks a ton. Expecting similar deals in the days to come.

Date of experience: December 17, 2015
Romania
1 review
0 helpful votes
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Cheap tickets to Toronto
December 18, 2015

I had to book my tickets to Toronto at the last moment to attend a corporate seminar, since I was substituting my fellow employee. My manager recommended me to book my tickets from this website and I followed the suggestion. The tickets were less priced and cheap compared to few others that I was browsing before.

Date of experience: December 17, 2015
RU
1 review
0 helpful votes
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I had called the customer service many times for changes and adjustments. They were too good and polite. The customer service is wonderful.

Date of experience: December 16, 2015
France
1 review
0 helpful votes
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Up to the mark service
December 16, 2015

I have used the website for a few times and for me it was all good. I did not face any functional issues.

Date of experience: December 16, 2015
India
1 review
0 helpful votes
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Questions were answered
December 14, 2015

I have some questions regarding some connectivity flights before booking. I called the customer service and they answered me to y satisfaction.

Date of experience: December 14, 2015
California
1 review
1 helpful vote
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DO NOT BUY WITH THEM
December 14, 2015

I bought an international ticket from San Diego to Brazil. But the air company changed my destiny. Therefore, they alowed me to change the schedule of my flight. When I contacted them to make the change, I just got Automatic responses that don't solved my problem.

Date of experience: December 13, 2015
Dan J. BookAirfare Rep
over a year old

Thanks for choosing BookAirFare as your travel partner. We apologize if our service did not meet your expectations as we understand that you are unhappy on getting booked for an incorrect destination city and faced hard time when called to rectify it. We request you to kindly share your contact number and booking details with us and one of our supervisor/s shall call you to help you with the concern raised within next 24hours

Texas
1 review
0 helpful votes
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Both the times I’ve used this website I booked low priced tickets. The website functions smooth as well.

Date of experience: December 12, 2015
Romania
1 review
0 helpful votes
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I have been going the wrong way when it came to booking my tickets for Venice. I dialled the customer care department and the young lady patiently listened to my query and gently guided me. I am happy with to receive this help and co-operation. Keep it up.

Date of experience: December 12, 2015
GB
1 review
0 helpful votes
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Good deal on time
December 12, 2015

I was just on time to book the ticket with a great price to California. Enjoyed the trip.

Date of experience: December 11, 2015
Romania
1 review
0 helpful votes
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I encountered a website problem whilst booking my ticket for Japan and couldn’t resolve it myself. I had to request the customer care center to help me by making a call and the young man who attended my call got everything sorted within 30 minutes. That was indeed helpful.

Date of experience: December 11, 2015
Turkiye
1 review
0 helpful votes
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The service was good
December 11, 2015

I was happy with the prompt service by the customer service. It was good.

Date of experience: December 10, 2015
Indonesia
1 review
0 helpful votes
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Trip to Malaysia
December 9, 2015

It was coz of bookairfare i enjoyed my trip to Malaysia. The best price and the best service. Thank you.

Date of experience: December 9, 2015
Germany
1 review
6 helpful votes
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Every time I was proceeding to make the payment, my credit card wasn’t getting clear. I dialled the customer care department and reported them of the issue. The executive took down my email, my latest transaction records and the complaint and got back to me in 1 hour. The problem was sorted and I could make the payment through my credit card. Thank you.

Date of experience: December 9, 2015