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The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.
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I had some questions to ask about a flight and the connecting flight to Jordan. The customer service people are too helpful to give the information about the flight.
I have used this website twice when I had no other option to get my tickets to Australia. The services were good and I love this website.
For a week I had been searching for a good deal for my winter vacation, until a couple of days back when I came across this website. I browsed and found a good ticket price for Morocco during the New Year time and booked it immediately. I am happy with my purchase. Thank you so much.
I am always traveling alone and therefore want to keep my tours economical. Couple of times when I purchased my ticket from this website I had managed to get a good deal. Even if there were no ticket offers or discounts, the prices were in general less than the other websites I browsed. So for my budget tours I find this website useful.
I did not receive my email notification post my booking! The customer care team helped me within few minutes.
I was sceptical about the website as the mixed reviews got me thinking if I should be investing online by purchasing my tickets to Chicago from this website. However, my faith paid of well, as the tickets were booked in a breeze. Though I did not get any discount but the tickets were priced less than other websites. So that was a saving.
The website has a simple to follow structure that is easily navigable. I find it simple and easy.
I am always on the look out for great vacation deals as I intend to travel in an economical way. This website in the past had offered me great vacation deals for places like Dubai, Bangkok and Singapore. It did complete justice to my savings. Thanks a ton. Expecting similar deals in the days to come.
I had to book my tickets to Toronto at the last moment to attend a corporate seminar, since I was substituting my fellow employee. My manager recommended me to book my tickets from this website and I followed the suggestion. The tickets were less priced and cheap compared to few others that I was browsing before.
I had called the customer service many times for changes and adjustments. They were too good and polite. The customer service is wonderful.
I have used the website for a few times and for me it was all good. I did not face any functional issues.
I have some questions regarding some connectivity flights before booking. I called the customer service and they answered me to y satisfaction.
I bought an international ticket from San Diego to Brazil. But the air company changed my destiny. Therefore, they alowed me to change the schedule of my flight. When I contacted them to make the change, I just got Automatic responses that don't solved my problem.
Both the times I’ve used this website I booked low priced tickets. The website functions smooth as well.
I have been going the wrong way when it came to booking my tickets for Venice. I dialled the customer care department and the young lady patiently listened to my query and gently guided me. I am happy with to receive this help and co-operation. Keep it up.
I was just on time to book the ticket with a great price to California. Enjoyed the trip.
I encountered a website problem whilst booking my ticket for Japan and couldn’t resolve it myself. I had to request the customer care center to help me by making a call and the young man who attended my call got everything sorted within 30 minutes. That was indeed helpful.
I was happy with the prompt service by the customer service. It was good.
It was coz of bookairfare i enjoyed my trip to Malaysia. The best price and the best service. Thank you.
Every time I was proceeding to make the payment, my credit card wasn’t getting clear. I dialled the customer care department and reported them of the issue. The executive took down my email, my latest transaction records and the complaint and got back to me in 1 hour. The problem was sorted and I could make the payment through my credit card. Thank you.
Answer: I heard you have done before took money more than normal price' like extra $50
Answer: Dear Paul, We understand the situation and apologize for the inconvenience caused. Please be advised that this criteria falls under credit card verification policy where we try to verify the details since it was a Third Party Payment. We were unable to verify the card details hence the advanced information was requested to avoid any Fraudulent Activity. The details are requested for the own safety and we tell all our customers to hide the information which they are not comfortable sharing on the document. Your booking stands Cancelled as per the request and an email has been sent as confirmation. Feel free to write us back at [email protected]
Answer: Dear Customer, We regret for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have our Supervisor/Manager contact you immediately
Answer: Dear Anna, We appreciate the opportunity to answer your question. When you book your reservation online, you will be asked to select a seat basis your preference (Window, Middle or Aisle). Once the booking is complete the system will automatically assign seats basis your preference provided the airlines offers & accepts advance seating assignment. In case, the airlines doesnt offer or accepts advance seating assignment, you will need to call us i., e the travel agency or the airlines directly to request a preferred seat. Please keep in mind that the airlines may charge for certain select seats. For more information, you may call and speak with one of our travel advisor on 1-855-282-6507
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Thanks for choosing BookAirFare as your travel partner. We apologize if our service did not meet your expectations as we understand that you are unhappy on getting booked for an incorrect destination city and faced hard time when called to rectify it. We request you to kindly share your contact number and booking details with us and one of our supervisor/s shall call you to help you with the concern raised within next 24hours