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BookAirfare

3.7

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BookAirfare Reviews Summary

The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.

This summary is generated by AI, based on text from customer reviews

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Romania
1 review
5 helpful votes
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I was purchasing my tickets online for the first time when I booked my tickets for Dubai from this website. I was browsing the website and came across this website and read the testimonials. Was a bit doubtful with the mixed reviews but the ticket prices for Dubai in the website was cheaper than the ones I have been looking. So I took a leap of faith and made my booking. I faced no issues with the service. It was all good.

Date of experience: December 9, 2015
Israel
1 review
0 helpful votes
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Full informed site
December 9, 2015

This site provides all the price details of different flight as well as gives the best deals too.

Date of experience: December 8, 2015
Japan
1 review
4 helpful votes
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After making every payment I was not getting the payment receipt wither on email or as a mobile notification. When I called the customer care department, a lady addressed my call and looked into my issue. With about 30 minutes I received the notification both in mobile as well as email. Loved the proactive shown by the customer care professionally.

Date of experience: December 8, 2015
Georgia
1 review
0 helpful votes
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Helpful customer service
December 7, 2015

This site has a good customer service to help people like me. I have called them up for my questions with the booking procedure and they have always helped me out with courtesy and professionalism.

Date of experience: December 7, 2015
Israel
1 review
0 helpful votes
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Quick service
December 7, 2015

I had to book my tickets for Norway. Thought to book through calling the customer service, but, did not have the idea that it will so quick. I booked and received mail in few hours. It was a quick service.

Date of experience: December 7, 2015
Georgia
1 review
0 helpful votes
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Decent service!
December 7, 2015

I found the website decent and the services useful. Thanks a lot.

Date of experience: December 7, 2015
RU
1 review
0 helpful votes
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I found it useful
December 5, 2015

It’s been only once that I had booked my tickets from this website for Singapore and I found it helpful.

Date of experience: December 5, 2015
Texas
1 review
8 helpful votes
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Since first time when I used this website I found few discrepancies in terms of the website speed as well as the notifications. Hence, the second time I was slightly doubtful, but my friend insisted I should give it a second try. So I went ahead and booked by tickets for Germany and found the website services improved the second time. I am happy.

Date of experience: December 4, 2015
Finland
1 review
0 helpful votes
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No issues so far
December 4, 2015

I have used this website for a couple of times and even my wife did. We faced no problems so far.

Date of experience: December 4, 2015
Turkiye
1 review
0 helpful votes
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I wasn’t getting my email and mobile notifications even after I had made the payment. I spoke to the customer care and everything was solved within one hour. Thank you.

Date of experience: December 3, 2015
Turkiye
1 review
0 helpful votes
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Stable performance
December 4, 2015

I have used this website a couple of times and the services were smooth and fast. The website navigation is easy and I haven’t faced any downtime issues.

Date of experience: December 3, 2015
RU
1 review
0 helpful votes
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Excellent user features
December 1, 2015

This site offers excellent options to search flights and get the best deals. I am always trying to find cheap airfare deals for my trips, and this site certainly makes it a lot easier to do so.

Date of experience: November 30, 2015
Romania
1 review
0 helpful votes
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No problem in refunding
November 29, 2015

I had to cancel my tickets for some health issues. I called the customer service people and asked them to cancel my tickets. Without any problem my cancellation was done and they refunded me too.

Date of experience: November 28, 2015
GB
1 review
1 helpful vote
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Cheap flight packages
November 27, 2015

The flight packages that this site offers for traveling within and outside Europe are quite cheap and affordable.

Date of experience: November 27, 2015
Germany
1 review
0 helpful votes
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Easy to use site features
November 27, 2015

The services and features offered in their site are quite user friendly. This allows me to confirm my air ticket bookings in a very short time.

Date of experience: November 27, 2015
Czechia
1 review
1 helpful vote
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Discount airlines
November 26, 2015

This site offers great discount airlines all throughout the year which makes it quite easy for me to travel frequently.

Date of experience: November 26, 2015
GB
1 review
1 helpful vote
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Searching flights is easy
November 26, 2015

The features in their site are quite user friendly as it allows me to search flights conveniently and get the best results.

Date of experience: November 26, 2015
Malta
1 review
0 helpful votes
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High reliability
November 25, 2015

This online travel site not only presents with great discount packages but also makes sure that their customers do not face any issues as they travel internationally. This makes the services of bookairfare highly reliable.

Date of experience: November 25, 2015
Turkiye
1 review
0 helpful votes
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Quick Help
November 24, 2015

I did not receive any mail after booking, so I called up the customer service. They instantly helped me by sending the mail.

Date of experience: November 24, 2015
Texas
1 review
0 helpful votes
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Great customer service
November 24, 2015

Bookairfare has an excellent customer service system that is not only prompt and eager to serve but also friendly and courteous.

Date of experience: November 24, 2015