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The company has garnered a mixed reputation among customers, with some positive experiences highlighting helpful and courteous staff who successfully facilitated travel arrangements at competitive prices. However, a significant number of reviews reflect severe dissatisfaction, particularly regarding customer service issues, including unfulfilled promises for callbacks, rude interactions, and difficulties with ticket cancellations and refunds. Many customers reported feeling misled by pricing practices and faced challenges in resolving their concerns. Overall, while there are instances of effective service, the prevailing sentiment suggests a need for substantial improvements in customer communication and support.
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I was purchasing my tickets online for the first time when I booked my tickets for Dubai from this website. I was browsing the website and came across this website and read the testimonials. Was a bit doubtful with the mixed reviews but the ticket prices for Dubai in the website was cheaper than the ones I have been looking. So I took a leap of faith and made my booking. I faced no issues with the service. It was all good.
This site provides all the price details of different flight as well as gives the best deals too.
After making every payment I was not getting the payment receipt wither on email or as a mobile notification. When I called the customer care department, a lady addressed my call and looked into my issue. With about 30 minutes I received the notification both in mobile as well as email. Loved the proactive shown by the customer care professionally.
This site has a good customer service to help people like me. I have called them up for my questions with the booking procedure and they have always helped me out with courtesy and professionalism.
I had to book my tickets for Norway. Thought to book through calling the customer service, but, did not have the idea that it will so quick. I booked and received mail in few hours. It was a quick service.
It’s been only once that I had booked my tickets from this website for Singapore and I found it helpful.
Since first time when I used this website I found few discrepancies in terms of the website speed as well as the notifications. Hence, the second time I was slightly doubtful, but my friend insisted I should give it a second try. So I went ahead and booked by tickets for Germany and found the website services improved the second time. I am happy.
I have used this website for a couple of times and even my wife did. We faced no problems so far.
I wasn’t getting my email and mobile notifications even after I had made the payment. I spoke to the customer care and everything was solved within one hour. Thank you.
I have used this website a couple of times and the services were smooth and fast. The website navigation is easy and I haven’t faced any downtime issues.
This site offers excellent options to search flights and get the best deals. I am always trying to find cheap airfare deals for my trips, and this site certainly makes it a lot easier to do so.
I had to cancel my tickets for some health issues. I called the customer service people and asked them to cancel my tickets. Without any problem my cancellation was done and they refunded me too.
The flight packages that this site offers for traveling within and outside Europe are quite cheap and affordable.
The services and features offered in their site are quite user friendly. This allows me to confirm my air ticket bookings in a very short time.
This site offers great discount airlines all throughout the year which makes it quite easy for me to travel frequently.
The features in their site are quite user friendly as it allows me to search flights conveniently and get the best results.
This online travel site not only presents with great discount packages but also makes sure that their customers do not face any issues as they travel internationally. This makes the services of bookairfare highly reliable.
I did not receive any mail after booking, so I called up the customer service. They instantly helped me by sending the mail.
Bookairfare has an excellent customer service system that is not only prompt and eager to serve but also friendly and courteous.
Answer: I heard you have done before took money more than normal price' like extra $50
Answer: Dear Paul, We understand the situation and apologize for the inconvenience caused. Please be advised that this criteria falls under credit card verification policy where we try to verify the details since it was a Third Party Payment. We were unable to verify the card details hence the advanced information was requested to avoid any Fraudulent Activity. The details are requested for the own safety and we tell all our customers to hide the information which they are not comfortable sharing on the document. Your booking stands Cancelled as per the request and an email has been sent as confirmation. Feel free to write us back at [email protected]
Answer: Dear Customer, We regret for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have our Supervisor/Manager contact you immediately
Answer: Dear Anna, We appreciate the opportunity to answer your question. When you book your reservation online, you will be asked to select a seat basis your preference (Window, Middle or Aisle). Once the booking is complete the system will automatically assign seats basis your preference provided the airlines offers & accepts advance seating assignment. In case, the airlines doesnt offer or accepts advance seating assignment, you will need to call us i., e the travel agency or the airlines directly to request a preferred seat. Please keep in mind that the airlines may charge for certain select seats. For more information, you may call and speak with one of our travel advisor on 1-855-282-6507
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