BookAirfareReviews 356

I booked a flight several months in advance. Two and a half weeks out there was a schedule change (supposedly due to the airlines not the agency). I had to talk with bookairfare over 5 times on the phone with each agent telling me different things. They said they would email me, but they didn't. They said they would call me back, but they didn't. I then had to call the airline just to make sure I had a spot on the flights. I was, but the schedule changes had not gone through... It has been so hard to get in touch and get answers from bookairfare.com and I'm still waiting for my updated tickets less 3 days before I leave for a trip I booked months ago.

This nightmare began when my father passed away unexpectedly just over 1 month ago. I was in shock but knew I had to make it home for the funeral so we rebooked our return flight through the booking agency, Bookairfare, to make it home in time. Both Austrian Airlines and the Agency confirmed everything was good to go the day before the flight. We showed up 3 hours early to check in and were told there was a reservation but no tickets, so we sat at the check in desk and argued with both the agency and Austrian airlines and they finally got on the phone with each other and argued.

After four or five hours and the flight had left, a representative from Bookairfare informed us it was our fault because we didn't send them a death certificate, which doesn't exist until at least 2 - 3 weeks after someone passes away. Also, no one mentioned this the previous day when we were assured everything was ready to go. So Bookairfare said we could rebook for the next day and "just pay the difference in airfare, $1400". This would be no help as we would have missed the first ceremony of the funeral.

We ended up booking a whole new flight through Austrian Airlines so we could make it in time and wouldn't have to deal with not having actual tickets again the next day, and paid $1900 in hopes that we could cancel the other flight due to a death in the family and at least receive a refund. After we finally got on a flight and were rushing to make our next flight, Bookairfare called me literally 10 times and tried to pressure me into emailing them that I would like to cancel the flight and they would be able to get me a credit. I was exhausted and felt weirdly pressured to send that email because the representative repeatedly said "But you need to send it right away", and it was as I was boarding the connecting flight.

I made it to the funeral and have been trying to cope with everything since then. I finally started back at work a week and a half ago and decided to start the process of getting a refund for the missed flights to make up for having to book a whole new flight. Bookairfare has not responded to any emails or phone calls. What a joke.

I booked my flight through BookAirfare because of their low prices. I received my confirmation email 24 hours later with a reservation code. I then called the airline directly to confirm since I read so many bad reviews about this company. The airline informs me that my reservation has been canceled and it doesn't exist anymore! I call Bookairefare and was put on hold and argued for over an hour. I finally find out after the most frustrating call of my life that my reservation has a different number. Wasted so much time on this over a stupid mistake. I admit they have great prices, but make sure you follow up and confirm with the airline after you book!

Before I give you my review, here's a brief bio on me...

I am a complete idiot. I signed up for an account on this site so I could leave a review, but I used someone else's email account because I'm too stupid to realize that it isn't my Gmail account.

I've been doing this for nearly two years now, putting the wrong Gmail address into stuff that I sign up for. I'm a teacher, but can't figure out email.

So, as long as I'm an idiot, the actual person that has this email account will continue to do stuff like this to show what an idiot I am.

The actual user of this account has notified my accountant and several students that have emailed "me" at this address and asked them to let me know what an idiot I am, but here I am... Still an idiot.

So... As far as the book rBefore I give you my book review, here's a brief bio on me...

I am a complete idiot. I signed up for an account on this site so I could leave a review, but I used someone else's email account because I'm too stupid to realize that it isn't my Gmail account.

I've been doing this for nearly two years now, putting the wrong Gmail address into stuff that I sign up for. I'm a teacher, but can't figure out email.

So, as long as I'm an idiot, the actual person that has this email account will continue to do stuff like this to show what an idiot I am.

The actual user of this account has notified my accountant and several students that have emailed "me" at this address and asked them to let me know what an idiot I am, but here I am... Still an idiot.

So... As far as the review... Why would you care what an idiot like me thought about anything...

Horrible experience. This isn't a scam review or a fluff comment. They called 5 times the day before flight to notify me my booking has changed to 12 hrs later (a red eye), and to end up on my original flight... the one I booked, I had to complain for 2-3 hrs and ended up traveling with my spouse in middle seats for 8 hrs apart from each other. Just forget this site and go with the airlines directly. Horrible... just horrible. 8 hrs of horribleness...