Ordered several items and returned the unwanted ones within 3 days. That was around 22 March. I was checking my credit card statement and noticed that my money from boohoo hadn't been returned. I emailed them about 5 pm and by 8.30am the next day the said they were refunding me my money. No explanation as to why they hadn't done it in the previous 3 weeks.
My concern is that at what point would they of refunded me my money if I hadn't contacted them first. And how many people just presume that boohoo automatically send refunds and don't bother to double check...
Top I bought from them was ok but I won't be ordering from them again as I don't trust them now.

Delivery is quick, package has always been nice. Products I have ordered always have came looking exactly the same as in photos. Once I made a mistake writing wrong country in delivery address, I only found that out after a few days, but Boohoo team was very understanding and when I contacted to them they redirected package to my address. Service is really good and they answered to all my questions very fast. Only thing I could advice is to contact with them through their official Twitter account writing them on DM.

My order was placed on the 18th of March for delivery on the 30th. I was then told that my items had arrived in Australia and that I would receive them in the next few days. I was then told by Australian post that no items had arrived and that Boohoo had lied and only sent the tracking number. I was then told by Boohoo that the items are "missing" and that Boohoo are conducting an investigation into where they are. I was later told by Boohoo that the items are probably being held up at customs and that they can only be tracked down 28days after they had been dispatched. Now, nearly a month later, I receive an email saying that Boohoo have received my "returned" items and will action my refund in 30days. I never saw these items and therefore could not have returned them. I have not received an explanation. So essentially Boohoo borrowed $109.79 for two months (by the time my refund reflects.) Since I paid for these items on my credit card, this little adventure with Boohoo has actually cost me money and countless hours of my time without anything to show for it? It is unbelievable that this business is still operating with this kind of service! Lesson learnt! I will ensure that I never order from this revolting platform again and will ensure that everyone I interact with is aware of the kind of "service" to be expected from this "business!"

I will keep a keen eye out for my refund, however if this is not received, as so many of the people on here suggest is the case, I will be contacting other unhappy customers of Boohoo to put together a group claims case. Companies like this need to be held accountable! My Cousin is a substantial lawyer in the UK and believes we have a case against this business.

Had came across this website a few times in the past and finally decided to make a purchase. My main concern shopping from online websites is the the return policy. I always want to make sure that I can return the items without losing much money so I read their entire return policy. The return policy advertised "free returns" and a "return label" inside the package and claimed it was an easy 3 step thing. BEWARE THIS IS NOT TRUE! At least not for US customers! If you reside in the US you have to go to your local post office get your shipment weighed and then they charge accordingly. I paid $25 to get my package shipped back to them! Not to mention their size chart is NOT accurate, hence why I am returning some items. The quality of some of their clothes was horrid! I received a "red" dress that looked like it had been washed 20 times causing it to look faded. I tried reaching out to their customer service which was no help. So if you want to lose out on some money then shop here at BooHoo! I sure won't be.

I went ahead and ordered from this site despite reading some of the bad reviews and now I regret it. I had ordered on Feb 3 and it is almost 45 days over and I haven't received my order yet. I sent multiple emails tracking my order status with them and they asked me to follow up with local usps after the order reached usa. USPS claims that they cant find my package. I am so disappointed because I was impressed by collection of clothes and affordable prices. But their delivery service is just beyond lousy and the worst part is you can only communicate with them via emails. You can't call and get your answers right away. Dont fall for this like the way I did. :(

I reviewed Boohoo and was highly upset over the delay of my package. It arrived today, a little over a week and a half of when it was expected to arrive, and while the wait was not enjoyable, the shoes are absolutely wonderful. Bought a pair of Chelsea boots and they're gorgeous, comfortable and everything I could want. If you don't mind playing a waiting game with the company, the quality for shoes at least is definitely there.

I placed an order on jan 3st, ordered a small size leather jacket and leggings. I received the package in the beginning of feb with a xs leather jacket and leggings that are tight on the bottom and granny panny waistline that go up to your breasts. Whatever. I returned the jacket and asked for a refund. The first 3 messages we exchanged where oh you should wait, we need to verify it and etc etc. and I was nice enough and polite. My package was delivered to them Feb 23rd. Today its March 10th(almost 11) in US and Im still waiting for my refund of 115 USD. So to sum it up, horrible quality, wrong sizes. And customer service and refund are the worst. This is some $#*!ty site, Never buy anything from here

I made an order from them and they sent it to me with 4 items missing. They then sent the replenishment/fix up order twice and told me I would have to pay to return one of the packages and then I would get refunded. It cost $57 to post, then they informed me they would not refund me until the item arrived. I do not think that is fair since I was out of pocket for their mistake. The item has arrived, it has been over a month and they refuse to refund me. I constantly email customer service and ask them to call me to sort it out and a different person replies everytime and says a call request has been put in and they will call me yet they never do. I will never shop from Boohoo again

I literally love this online shop... I found this shop while looking for clothing for my graduation party. I have been very careful about ordering things online and reading descriptions, reviews and size charts since my junior year of high school when I ordered a very poorly made dress online, so i know what its like to spend lots of money only to receive trashy items that i could have made myself... but that is not the case with Boohoo, i love there clothing the price range is not bad at all for the quality you receive all and all I love this website and will continue to shop here for their trendy and affordable items