Weak $#*! clothing company made me wait a month just to get refunded. WASTE OF TIME N MONEY!

Clothes are not cheaply made. THEY ARE TRUE TO SIZE! Delivered quick.
Finally, a site I can trust!

See Boohoo's response to my email to Customer Service! Copied and pasted below___________________________________
Thanks for getting in touch.

Just to let you know, weve got your email and well be sorting out your sitch ASAP. Things are a little busy ATM but well get back to you within 48 hours so hold tight!

If youve got an Qs in the meantime, check out the below:
Need to change your order? Sadly its too late, so return your parcel and well be able to refund you
Waiting on a return/refund? The second its gone through, youll get an email confirming its cleared. Refunds can take up to 5 working days to show up in your bank account and PayPal within 48 hours.
Wanna know more about delivery times and returns? Check it out here (ca.boohoo.com)
Love,
Boohoo

$15 fast shipping & it's been two weeks...

Some tat some ok

When I sent this two years ago, I was sure I wouldn't order from here again. I did, and my experiences have been subsequently better. I've bumped up against a more significant problem though, one that's much more severe and impactful.

I can see that this review was helpful. I got an email that said nearly 300,000K people had read it. Re-reading this, I can see that I was pretty angry when I wrote it. Although all of the things I said were true, I could have been more compassionate and graceful. That is something I am working on. I've since placed several orders from this vendor. The thing is, this is fast fashion, and although that doesn't necessarily explain the crummy service, I imagine they're besieged with orders because it's affordable for most working-class people.

I've recently learned why it's more affordable. Most fast fashion companies, this one included, underpay their workersor steal from them, ratherin order to keep costs low for consumers like me and you. The working conditions in fast fashion factories aren't suitable for humans, and the impact on the environment is terrible. Simply Google "how fast fashion is made" and pages of articles written by reputable outlets come up explaining the phenomenon. It's hard to hear but its true.

I'm not rich, so places like this are appealing to me, but I can't stitch together my fashion desires at the expense of poor laborers. I don't know what the answer is exactly. Does my boycotting BooHoo and other fast fashion companies make a difference? I'm not sure. But when I decided to edit this review, I figured it couldn't hurt to be honest about what I am feeling and thinking in case it mattered to anyone else.

***

Before ordering, I read some reviews online and should have gone with my gut and not ordered from BooHoo. I placed an order for four items on October 1st. I was sent an email that said I could track my order but the links didnt work. I emailed them, and they gave me an updated link but said it would take up to two months to get my order so I should be patient. Two months. How? I followed the tracking number over the next week. The parcel got stuck at the local post office but when it finally moved I got a notice that it could not be delivered as addressed. I double checked to make sure I entered my home address right and I did. Even in the confirmation email from BooHoo, it was right. BooHoo mislabeled my parcel, so it was sent back to their warehouse. I asked them to send it back ASAP and refund my shipping costs. Here is fun part: after they had confirmed it was sent back to their warehouse, they said that two of the items I ordered were no longer available. The items I paid for, they mislabeled, and then sold. If the parcel was sent back to the warehouse and you all need to do was correct the address and send it back, then where are my items? Another infuriating part of this is that each time you talk to a customer service rep via email, it is a different person. So there is no continuity of service and no clarification on whether or not the person you spoke to resolved your issue. Its been three weeks; I have none of the items I purchased and no clarity on whether or not I will ever receive them or my money back.

I got an email saying that I could select replacement items for the items that were returned because they mislabeled my package and then they sold those items, so I took the time to do that. I should have known better. A day later I got an email saying that they WILL NOT replace my items, but they would ship the existing items expedited and refund me for the items they sold. I have no idea which Items I am receiving. Also, they issued me a $12 refund when the items I paid for and am not receiving totaled at least $40, so THEY ARE STEALING MY MONEY.

I placed a simple order and here are ALL the ways that BOOHOO managed to ruin my experience and steal from me:

I didn't receive a correct link to track my orders

When I did receive a tracking number, they said that it would take up to two months to receive my order

My package was misaddressed by BooHoo and therefore sent back to their warehouse
After agreeing to send my package back to me, they told me that they sold at least two of my items

They said I could select replacement items for those items, but then renigged and refused to allow me to replace them

The email correspondence for the replacement package said I was getting one of the items they said they sold so I have no idea what items I am receiving, if any.

They promised a refund for the items they sold, but they only gave me $12. That does not cover the cost of even one item

I repeatedly asked (at least 4times) for a refund for my shipping costs, and that request has gone ignored every single time

They promised to expedite the items that I am supposed to be receiving, but when I checked the tracking number the delivery date is at least a week out. That is not expedited.

No one will answer any of my questions in my emails about how a simple order of four items got mangled to a month long saga.

I strongly discourage you from giving your hard-earned money to BooHoo. Their service is impressively bad, they're dishonest, and it's not worth the headache.

Good prices but Sizes run extremely small. Size chart wasn't accurate.

Don't buy from here my shirt came ripped

I loved my dresses. Same as the photo

Orderd so many things of this site. Amazing quality and amazing prices. Love it.