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business logo of Boohoo
boohoo.com
casual, minimalist, evening & party womenAge 19-25, 26-45
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About the business


boohoo.com
UK
Boohoo is part of Boohoo Group
Clothing item from BoohooFashion apparel by BoohooMerchandise from Boohoo clothing lineBoohoo fashion product

Business Highlights

General

Parent Company: Boohoo Group
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $50

Returns

Return Policy: not free
Return Instructions: items must be unworn, unwashed and unused with the original labels still attached
Return Cost: shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no

Product

Style: casual, minimalist, evening & party
Body Fit: regular, tall, plus size, petite & short
Available Sizes: Women's (XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: email, social media
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Rakuten, Active Junky, Mr. Rebates

How would you rate Boohoo?
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Boohoo Reviews Summary

The company faces significant challenges regarding customer satisfaction and service reliability. Many customers express frustration over poor product quality, inconsistent sizing, and issues with returns, including being charged for return shipping despite promises of free returns. Additionally, the customer service experience is frequently criticized, with reports of unresponsive support and inadequate resolution of issues. While a small number of customers report satisfactory experiences, the overarching sentiment reveals a growing dissatisfaction, leading to recommendations to seek alternatives. Overall, the company's reputation is marred by a lack of effective communication and customer support.

This summary is generated by AI, based on text from customer reviews

service
315
value
307
shipping
324
returns
261
quality
290

We monitor reviews for authenticity

Canada
43 reviews
206 helpful votes
Follow Brigette D.
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Overall so so merchandise with non-existent customer service. Out of my order of 5 items, a pair of supposedly stretchy lycra leggings didn't fit WHATSOEVER. Sizes were soooooo off. Supposedly they were composed of 3% lycra so they should have stretch in it but they did NOT. Extremely cheap material. I emailed their customer service team and didn't receive anyyyyy response back. Extreeemely poor customer service with no customer service skills whatsoever. They just lost me as a return customer.

Date of experience: February 27, 2013
GB
1 review
7 helpful votes
Follow Rachael C.
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I ordered some clothes for the first time on this website, thinking it had a good rating. After returning the clothes that i did not want, it then took 5 months, 3 emails and countless amounts of phone calls (all of which were charged of course!) i eventually got a refund. However, it doesn't stop there! The amount refunded was less than what i payed for the clothes in the first place. Not only did I pay for postage, sending the items back and the phone calls I now payed money for some clothes I don't even have!
Don't use the webiste unless you want to loose a lot of money and time over it!

Date of experience: January 18, 2011