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The company faces significant challenges regarding customer satisfaction and service reliability. Many customers express frustration over poor product quality, inconsistent sizing, and issues with returns, including being charged for return shipping despite promises of free returns. Additionally, the customer service experience is frequently criticized, with reports of unresponsive support and inadequate resolution of issues. While a small number of customers report satisfactory experiences, the overarching sentiment reveals a growing dissatisfaction, leading to recommendations to seek alternatives. Overall, the company's reputation is marred by a lack of effective communication and customer support.
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Overall so so merchandise with non-existent customer service. Out of my order of 5 items, a pair of supposedly stretchy lycra leggings didn't fit WHATSOEVER. Sizes were soooooo off. Supposedly they were composed of 3% lycra so they should have stretch in it but they did NOT. Extremely cheap material. I emailed their customer service team and didn't receive anyyyyy response back. Extreeemely poor customer service with no customer service skills whatsoever. They just lost me as a return customer.
I ordered some clothes for the first time on this website, thinking it had a good rating. After returning the clothes that i did not want, it then took 5 months, 3 emails and countless amounts of phone calls (all of which were charged of course!) i eventually got a refund. However, it doesn't stop there! The amount refunded was less than what i payed for the clothes in the first place. Not only did I pay for postage, sending the items back and the phone calls I now payed money for some clothes I don't even have!
Don't use the webiste unless you want to loose a lot of money and time over it!
Answer: No... run. Don't walk...
Answer: I wouldn't I had to fight so hard for my refund. It took them about 4 months to acknowledge that they had actually received it
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