I dont understand how any customer can give it any less than 5 stars. Every article fit perfectly, and the quality is amazing. I was skeptical of ordering off line, but they were running a 40% off everything sale last week. One of the things i ordered was a sweater (oversized v neck sweater) and i was so worried it was just going to be another thin and cheaply made sweater, but it was perfect, I plan to order at least 3 other colors. I ordered some dresses and a skort, trousers, and a bralette and everything was good material and exactly as you saw in the picture. My order shipped quickly and the delivery date was between 8 days and i received it at the earliest date. Amazing products, amazing sales, definitely 10/10!

I used to love boohoo. There was always a sale and the shipping time was pretty decent. However, the quality of their clothes is HORRIBLE. Very thin and see through. I ordered a turtle neck Leo from them and the neckline loosened very quickly! I washed it once and there was a hole on the side at the seams. Ugh! I also purchased a white Leo. Every see through. No matter what color bra I put on with it. I'd rather spend good money on good quality.

I'm not going going to lie, there's some cute stuff on this website. Too much probably, makes sifting through kinda difficult.

That aside, I'm writing this review because I believe their customer policies to be unfair and misleading. I placed an order whilst they had one of their promotions for 30% off, with the code ending at midnight. Entered that code - absolutely fine. Go to enter the code for free shipping - wouldn't work. At this stage it's about 11:30pm a. K. a. Not enough time to contact customer service, receive a respond and then order.

So i placed the order and paid for shipping, thinking if I could contact them and explain that the free shipping code wouldn't work they would be able to refund me the cost of shipping. Nope! When I wrote to customer service I got no response at all. So I took to their facebook where I was flat out told that they won't refund anything once an order has been placed.

I haven't even received my order yet, but had I known that it would not be possible to get a refund on the postage I simply wouldn't have ordered and waited for another day. It may have only been $5, but its the principle. If my order qualifies for free shipping it should be honoured. And that's why I won't be shopping with boohoo again.

I've ordered a multi-way romper, two 2piece set ( crop top and shorts), and one 2 piece set ( crop top and pants). Each piece of clothing was ordered in a size 6. However, when I received the clothes, some size 6 were clearly not true to the size. I gave one of the shorts from a set to my sister who is a size 10, and it fits her. Yet, the crop top of that same set is extremely tight. The romper's straps are extremely long and I will have to cut a few inches off. Also, the 2 piece set with the pants fits, but is way too long so I will have to get it tailored or wear it only with heels. This is ridiculous! I am spending more money getting the clothes fix than the price I've paid for them. The second 2piece set is ok. I'm hoping it will not shrink too much when I wash it.OK quality, but I will not order from them again.

I have been ordering on boohoo for a couple of years. I have never expected the greatest quality, but of late the material being used is useless after one wear let alone one wash. Sizing differs from item to item. I don't ever bother to return, I just throw away. Have never had trouble with deliveries. I think a better description of the material would be a great advantage. I have had lots of dresses that I am unable to wear because they cling or are so this they hang like a dishcloth. Plus the prices are going up average was £10 not not a lot under £15.

Impossible to contact and my money for next day delivery was wasted just like my time waiting for it from 10am to 10pm. It says that the Hermes courier attempted to deliver it but clearly those are lies.no one has left any coordinated, evidence such as a card or ACTUALLY KNOCKING ON THE DOOR at all. Please that mysterious self enplyed courier I'd u don't want to deliver stop spoiling the name for boohoo or Hermes. At least could of called or sent a text like good companies do. I would give no stars but this site is too kind. I'm not going to ever order anything from boohoo or Hermes ever again.

I ordered from Boohoo a pair of overalls. When i received my order confirmation, i saw that rather than it being a size 6 the order was in a size 10. I thought i must have made the mistake of putting the wrong size. Customer Service told me they could not cancel my order and that i would have to wait for it to arrive and return it. I ordered the same item again (as i planned to wear them somewhere) and was sure to click the right size as i did not want the same mistake of having the wrong size. When i received my email confirmation, it AGAIN said a size 10. This time i knew i picked the right size the first time but that Boohoo's computer system screwed up and changed my size twice! Now i am stuck with two items of the wrong size and have to wait 21 days for a return. It is not worth even ordering from this site!

I really love this company. I have bought from them numerous times. Their clothes are good and arrive in a timely manner (except for express shipping when you actually need it lol)
I spent hundreds of dollars with them yet again and the next day everything went on sale. I know that i wasnt actually entitled to anything but I have spent $1000 with them in less than a year. Customer service were rude, uncaring and often copied and pasted their replies. I asked to speak with a manager honestly about 10 times, there was no sense of urgency or care. Finally, the manager got back to me, cancelled my current order and allowed me to buy at todays cheaper price. A really simple ask and a really simple fix.

Customer service had basically told me that they dont care how much I spend in their store, coming from a customer service background myself it was really upsetting they really didnt care to help me at all.

I love boohoo and their clothes but after being treated the way i was by customer service (no the manager- she was great) I cannot continue to shop from this store.

Boohoo need to value customer service and the life long value of a customer. They have lost a customer who spends on average about $1000 per year. In the grand scheme of things that isnt much, but if customer service keeps treating people this way there will be alot of customers no longer returning and they will eventually feel the difference.

My advice to boohoo, please value customer service and train your staff.

I placed a large order with boohoo.com on March 7th (*******) and it arrived March 15th. Nothing I ordered fit, so I paid for the large order to be returned to their return center in Georgia. When I never heard anything for a few weeks I contacted their customer service and they responded quickly and explained the 21 days because of the UK return center. Once those 21 days had passed I tracked my return and saw that it had arrived in GA on March 30th. They again stated that it takes time to arrive in the UK, fine. When I began to contact them again about they explained I needed to provide proof of shipment and send them all the items from my order. Also, they always responded within the 24 hours that an automatic email states when you contact their customer service. But when I asked for a copy of my packing slip and their Georgia return center contact information on May 5th, no one responded to me. So I contacted Panther Parcels who confirmed that my return did arrive on March 30th and that BooHoo's UK center received an alert about my return being sent to them by Plane. I was then told by the Panther representative that it arrived to their UK warehouse on May 7th. I contacted them AGAIN on May 9th with all this information and the confirmation info I was given by Panther and I still have heard nothing back. I will just keep trying to reach out until someone from their customer service has the respect to respond back to all of the information I've given them. Extremely disappointing customer service, especially finding out they got alerted about my return and they still couldn't reach out to me even though we've been in contact since March.

I ordered two clothing items on Tuesday and paid $30.00 for express shipping which had estimated arrival on Thursday because I need the items for an event on Saturday. It is now Saturday and the clothing items are STILL in the U. K. I emailed the company early Thursday because it said it only dispatched one of the clothing items. They promise 24 hour response and I have still heard nothing. Just want this to be resolved/refunded for express shipping because I could have paid $0.00 and gotten the items in the same amount of time.