The first time I ordered from Boohoo was a couple of months ago and I bought a bodysuit and a long sleeve. The long sleeve was great, but the bodysuit I have yet to wear because the colour is too see through. Ok, that was my fault for choosing white, so I decided to order from them again. HUGE MISTAKE.
Ordered 4 items off the Canadian website in Canadian sizing and once I received a confirmation email a tank top I ordered in a size CAN 16 shipped in a UK 16 (4 sizes smaller = CAN 12). I contact them through twitter; first takes them almost 3 hours to respond to a DM. The rep says that's what I ordered. I send him screenshots of me selecting the same top on the Canadian website and how it goes to the shopping cart still saying Canadian 16, and only ever changed sizes when I received an email confirmation.

I should also note that all other items I ordered arrived in the correct sizing, so my question to that representative was why would I order 1 item four sizes too small for me?!

They finally offered to send the correct sizing in the tank and then I would have to ship back the defective one and they would refund me the money.

The new tank arrived faster than the package of items I ordered. Once I received my package, I compared the two tanks and they were both still the WRONG SIZE in UK sizing. I shipped both back, told them of my experience and I have been waiting almost three weeks to receive my refund.

They want to wire transfer me the shipping refund, but I have no clue how to do that; plus I have no interest in probably having to pay on my end to set it up when they have my credit card information so why can't they return it that way?

The only way to get a hold of their customer service is through Twitter, and it is horrible. You will wait hours for a response. While my first time ordering was good, this time ruined it for me.

I will never order from here again, and will recommend no one to try it.

TL; DR: second order they sent wrong size. Tried to send me correct size, still sent me wrong size. Have been waiting 3 weeks for refund after shipping both pieces back.

Of course I was a little skeptical about this company because of all the mixed reviews I had read before buying from their online store. I was worried my order would take forever to get to me, if at all. But low and behold my order took the standard 8 days to get to me(it would have even got to me a day early if it wasnt for USPS being closed on Halloween). And the products were great quality for being 50% off. Everything looked like how it was presented online. I will say the only downside about this company is that they ship their products from over seas so the first couple of days there was no tracking, no word on the whereabouts of my order and I did freak out a little bit and contacted their customer service a bunch of times which is what I think a lot of people writing reviews on here experienced. You just have to trust in the company I guess and cut them a little slack. Will be buying again from them definitely.

I recently found this website and am so sad I didn't find it earlier! The material/quality to price ratio is amazing. I hear some people online compare it to Forever 21, but I have never received anything close in comparison from Forever 21. Boohoo's clothes are very on trend, but at a reasonable price. You can almost always get 40-60% off and $10 shipping. This is a UK website and I live in Eastern Canada. I have never received a product later than 7 business days, which is pretty amazing if you ask me. I do understand some people have had issues with the shipping, it just hasn't happened to me in the 6 times I've ordered from them.

The first order I placed with this company I ordered three body suits. I was really excited to get them but when they arrived only one of them was in the correct size. I tried to overlook this and order from them again because they do have cute clothes. I ordered a body suit for my halloween costume and paid $16 for express shipping so that the top would arrive this Thursday. The body suit is now set to arrive next week, after Halloween. As a college student who is already struggling with money having to pay for the return shipping and now a new halloween costume is not something I can afford. I have not been told that they will refund my cost of shipping and when I spoke to customer service the answers were vague and unhelpful. DO NOT BUY FROM THEM. I am extremely disappointed in what could have been a great company. I will never make the mistake of buying from Boohoo again and I recommend no one else does either.

Ordered goods that didn't arrive. When I complained Boohoo fraudulently claimed that delivery attempts were made but no-one was home. I know for a fact that's a lie as I'm currently housebound following a car accident.
They are refusing to issue a refund, based on the dishonest assertion that the goods are 'in transit'.
I feel like I have been well and truly scammed by dishonest thieves. I have had to raise a PayPal dispute in an attempt to get my money back.
Safe to say I will never attempt to shop with Boohoo again.

My daughter ordered a swimsuit in the summer, but it never arrived. She waited for months but nothing arrived. Now I contacted customer service, and they told me we failed security checks so our order was cancelled and our money refunded. We never got any information about that, could have saved my daughter worrying the packet has been lost. And strangely they refuse to answer what security check we failed. We had a bad experience before ordering from a trendy website, and we didn't get any of the items from them either. I will never again let my daughter order from these kind of sites. We have deliveries from Amazon since many years, and never had any problems with them.

I had ordered a set of nighties for a bridal party. 1 Wifey and 7 Bridesmaids. The company shipped late and we received the nighties the night before the rehearsal dinner. Also, there was NO wifey nightie, all bridesmaids nighties. The bride did not get one but her bridal party did.

The company reshipped the order with the request that I pay for shipping back for the original wrong item, which was unacceptable. I was re-shipped the WRONG original order again. I still do not have the item I originally paid for.

Absolutely terrible experience.

I absolutely love each item that I received from them. I ordered a bomber jacket, a pair of booties, and a pair of leggings. They all look great on me and I've received compliments on each item. I received these items in a timely manner and the packaging is great. The only reason I didn't give the site 5 stars is because the leggings are shorter and barely reach my ankle, but I am 5'8 so that's not too surprising. Also, the leggings look great on but they are very thin. Not see through, but I worry when I wear them that they may split down the seam so I will probably go over the seams with needle and thread so that I might get more wear out of them.

Boohoo states it did not receive any order details which is right because there site crashed just after transferring the money. I was ordered to contact my bank that cab do nothing as the money was already transferred under bulk id.
Boohoo refuses to contact the financial dept and look into matters.
In short: i paid, you got it but you've got no order details so I want my money back.
This has been over 2 weeks now.
I will advise everybody to spam their ceo and partners in crime to the extent that they will have to do something about the crappiness of their customer service dept

There is so many negative reviews about this site and their shipping, etc, but I had a wonderful experience! The sizes when you receive say the UK size on the tag but on the tag in the inside of the clothing it is the correct US size. I ordered something in a US size 6 and 8 and when I got them it said on the tag 10 and 12 which was the UK sizes, which equate to a 6 and an 8 in US. So the items were the right size! The quality was beautiful for both my dress and my bodysuit. Shipping was 8 days exact which is worth it for 5 dollars! I honestly will shop here again! Wonderful site!

I placed an order for a jacket on 10/9/16 and paid for express shipping. It is now 10/18/16 and I have yet to receive my item. I contacted them asking where my order was. They then responded with a link to track my order. The tracking number was not even a valid tracking number. I had to contacting them again via Twitter and was basically told a bunch of lies. I asked about being refunded my 15 that I paid for express shipping and the representative claims that she did that for me. Anyway I'm still waiting to see if my package will show up. I'm never shipping with boohoo again. Only reason I did this time is because I ordered a bomber from them earlier this year and got it within two days. I don't know what's wrong with them now.

My overall experience is a 6/10. I liked most of the clothes I have ordered, I enjoy the fact that they carry clothes for plus women, and they do have a lot of 30%-50% off sales. My orders have always come in a timely manner.

A few of the problems I see with Boohoo is that SOME of their products are pretty terrible quality wise. Plus jackets with tiny arms, dresses that are too short and won't cover your damn hooch, and some of the fabric is AWFUL (thin, cheap feeling, etc)! Another problem is their RETURN POLICY! How they love to take money, but can't saddle up for their customers when they've done something wrong. Only 14 days (I believe) to return something when it could take up to a month to even get back to them!? I've bought tons of clothes from them and I am in the process of returning just 3 things back because of 1) Quality and 2) Size. I paid $15 to send these parcels back. I BETTER AT THE VERY LEAST GET AN EXCHANGE! SOMETHING! Also, they CAN'T CANCEL ORDERS! Even if you placed it an hour ago, or used the wrong form of payment. I don't see the problem. Other online retailers usually can!

I think Boohoo has a lot of potential, but not before they start thinking more about their customers, and not their own pockets.

BOOHOO IS THE WORST ONLINE WEBSITE I HAVE EVER SHOPPED AT. I ORDERED A PACKAGE AND DID NOT RECEIVE IT UNTIL 3 WEEKS AFTER MY ORDER DATE. THEY DIDN'T EVEN KNOW WHERE THE PACKAGE WAS LOCATED. WHEN I DID RECEIVE IT I HAD TO PAY WITH MY MONEY (NOT GETTING BACK FROM THEM) AT USPS TO SHIP BACK THE PACKAGE BECAUSE ITS CHEAP MATERIAL CLOTHES. THEY DON'T PAY FOR YOU PACKAGE TO GET RETURN. IT TAKES 21 DAYS FOR ME TO GET BACK MY REFUND FOR MY ORDER. IT'S CRAZY THIS WEBSITE IS LIKE A SCAM. THEY HAVE NO PHONE NUMBER TO CONTACT THEM THEY KEEP IN CONTACT WITH CUSTOMERS BY EMAIL WHICH THEY RESPOND IN 24 HOURS. EVERY THING THAT CAN BE WRONG WITH A SHOPPING WEBSITE DEFINES BOOHOO.