This company has terrible customer service and engaged in unscrupulous and unethical business practices. I placed an order based on US sizing instead Boohoo switched my order to UK sizes and additionally changed my size 9 over the knee boots to a size 7. It took weeks and numerous emails to get a response and when I did they LIED and said the sizing I ordered was the UK equivalent, WRONG! I am an avid online shopper and I am fully aware of the differences in sizes. After two months I received an email starting they refunded my money. No apology and no further explanation. Please be mindful of this company. I have NEVER had this happen to me by an company so I can say wholeheartedly I will not shop there ever again.

Ordered some clothes, 5 items fit and 3 dont so need to return some items, however realised that you need to print a returns label. Unfortunately i do not have a printer so after contacting customer service i was told to go to my local library and print one which is an absolute inconvenience or no refund would be given to me alternatively they said i can write a label on but this would incur postage costs to myself. After already paying £3.99 delivery i think this is poor customer care especially when they advertise "free returns" because they arent actually free as you need to pay for printing or postage. I dont understand why the returns label is not included on the delivery note, i have returned items before and never came across this, this is obvisouly a way for the company to advertise free returns but make it difficult and inconvenient for the customers that they end up paying the postage themselves. I will do this in order to recieve my refund but then i will close my account and they will lose a valuable customer through sheer greed and incompetence as a manufacturer, there are plenty of other online clothes stores who dont use under hand strategies to claw costs back its disgusting. Dont use them they are as bad as petty thieves!

I am absolutely repulsed by this company. After receiving my order that was of terrible quality and unlike the photos online, I paid a decent amount of money at the postage store to return my order. The Boohoo customer service was unbelievably rude and after a month of waiting still claimed they did not have my order. This is not possible as I have tracking on the purchase. I am now out $100 and completely repulsed by the way the company has gone about their business. The most dishonest and fraudulent online shopping experience I have EVER had!

I was really surprised to find Boohoo getting a bad rep on many review sites. They are not perfect by any means, but they're pretty great. They are based in the UK so shipping does take A BIT longer but your order usually comes in a reasonable amount of time. Their return policy is great because there are not many exclusions unless it has to do with sanitary issues. You can return sale stuff even unlike most places. And they have a return warehouse in the US which is great for us here because shipping to a different country is outrageous. I've never received an item of poor quality although I have had a few things come with a small hole or snag. (Fix it or send it back, that simple) I've been ordering from boohoo for a few years now and if I have any problems I email them. They get back to me within a few days. Refunds do take quite a while but if you can deal with that you are golden.

I ordered a dress December 12 and just received it two days ago on January 17. I was very upset and messaged them on Twitter where they got back to me very quickly letting me know it was stuck in customs. Soon after, I received an email saying they were going to refund me for my purchase as an apology. I was very surprised they took the time to refund my money. Today I recieved another apology email with a code to receive free shipping on my next order! Even though it took a month to get my order, overall I think Boohoo is a respectful company that does care about their customers!

I love this website, i love the clothes, i love the deals but shipping is complete BULL. I have ordered and paid for 4 day shipping 3 times. Im currently waiting on a delivery that was to be delivered TODAY but I am told they are still waiting on USPS to pick up the parcel... we have been waiting for 3 DAYS FOR USPS to pick it up? I must seem like an idiot Ive worked with USPS multiple times throughout my life time and have never had an issue with them, BOOHOO is the issue. Im tired of paying extra to NEVER EVER receive my things on time. And Dont be fooled its a new excuse everytime your order it late! Ive spent so much money with boohoo, I love the deals and clothes, but I will NEVER order from them again.

I PICKED UP MY ORDER TODAY & I HAD THE BIGGEST DISAPPOINTMENT. THIS COMPANY IS SO UNPROFESSIONAL & FAULTY! THE SHOE BOXES WERE BEATEN UP & BOTH PAIR OF SHOES WERE THE WRONG SIZE. I HAD PLACED THE ORDER FOR A SIZE 71/2 & RECEIVED BOTH PAIRS ON A SIZE 5! THINGS ARE SMALLER & WRONG SIZES. THE BACK PACK LOOKED BIGGER ONLINE, BUT ALOT SMALLER ON THE ACTUAL SIZE. I RETURNED EVERYTHING IMMEDIATELY! ON TOP OF THAT I HAD TO PAY A $27 RETURN FEE. THIS IS VERY RIDICULOUS! I'M REALLY UPSET WON'T BUY AGAIN FROM BOOHOO! I SPEND $72 DOLLAR MIND IT THIS WAS THE FIRST PURCHASE I'VE MADE, BUT SURE THING THE LAST TIME I WILL ORDER ANYTHING FROM YOU GUYS! I'M REALLY UPSET WON'T BUY AGAIN FROM BOOHOO!

I stumbled across boohoo in search of some inexpensive yet trendy clothing. Considering it's been weeks since I placed my order and I have yet to receive it, I can neither confirm nor deny it's quality. Nonetheless, I was ecstatic to find a website like this. I should have known it was too good to be true. I paid twice as much for the dress as I did for express shipping, which guarantees delivery in 4 days time. Trackig information never updated, and follow up emails were never sent or received. I complained and they used what I'm coming to understand is their favorite excuse; "it got stuck in customs." I understand the appeal because like I said, prices are unmatched. However, the customer service is so poor that I would rather spend quadruple the amount at a big name brand. At least that way I know my money is going to people that care about their shoppers' satisfaction and fulfills promises in a considerate fashion.

I placed my order, was sent an email a few days later that my package shipped and then nothing. No updates whatsoever, and the little tracking information they provided was useless. And the main way of contacting them is through email, to which 99% of the time, they give a BS excuse that completely disregards what I wrote in my email to them.

I ordered my items over a month ago and haven't received any updates on my package. Basically the only information I've received over three weeks of correspondence with their customer service team is that there's a "delay at customs". They expect me to believe that my package has been held up at customs for over three weeks, when my friend who ordered the same day got her package two weeks ago... this is a complete sham and sad excuse for a business.

Also to note, one customer service agent said that my package cleared customs and was on its way to me, and then other agents told me that my package was still at customs... obviously they're just making up excuses to seem like they have their sh*t together.

I still have no idea where in the world my package is. So save yourself the grief and never shop here!

I've been ordering from boohoo for a while and this was the first time my package came really late because it was around Christmas time. They refunded me the shipping fee and my items came today December 31st. I do feel like people are overly angry but online shopping is a very chancy thing to do. You do have to remember that you are ordering off a U. K. Site not a U.S. Site so things will take longer and be more complicated. If you are not paitient I advise you not to order online and actually go to the mall and go shopping. Boohoo didn't respond to my messages and they were very kind.

Made many purchases over the years and never had problems with delivery or receiving merchandise. With their sale prices you get good value for your money and sometimes the quality is surprisingly exceptional for the price, but on the other hand, some items are also cheap looking. The only complaint I have is their return service. I've made several returns and it always takes more than 30 days to receive a refund. Presently, I have a pending return that is going on 45 days. Their explanation is that US return center is only to help cut down the return shipping costs, the actual return/refund is processed in the UK after they receive the items there. It should not take more than 30 days to send something to the UK which indicates they may have too many returns to handle and some may have gotten lost or overlooked. Remember to keep all return shipping receipts because they will want that as proof. Shouldn't have to go through such a big hassle to get your money back.

I have ordered from different websites numerous times. However, I have never received such horrible service as I have from Boohoo. I made 2 orders on November 29,2016. It was their Cyber Monday sale I believe, where the whole website was 60% off. I made my 2 orders and the first order arrived on time. "Alright, cool." I thought. Nope! One item I ordered was missing AND one of the items was obviously a returned item because it had a perfume smell on it. I emailed them and also found them on Twitter. I decided to send an email and contact on Twitter because I saw that they were very active on there. I also noticed all the complaints they were receiving. I began to worry. My second order never arrived. It still has not and it is already December 28th. There were no updates on the tracking so I contacted them on Twitter about that too. Before that I asked for a refund because I knew this package was not coming in. After I told them about it, I saw there was an update with the tracking. The new arrival date was set to December 23. And like I said, it is now December 28 and still NOTHING. I am still requesting for refunds from them through Twitter and they are refusing to give me my money back. They keep on insisting for me to wait and to contact USPS. (The people who were in contact with me can't even remember the courier and keeps telling me it's UPS instead.) What makes matter worse is that tonight I used their same tracking number they gave me and tracked it on the official USPS website. There were NO updates regarding the tracking site Boohoo uses. Wtf?! I have filed a dispute and escalated it into a claim through PayPal. I pray and pray that PayPal helps me get my money back. Because it is obvious that I will not be receiving this order. I am sorry for anyone else who had to go through this horrible website too. May you all get your money back. May the ones who cry boo hoo be the owners of this website and not us.