I ordered a few things from Boohoo.com back in June 2017. Due to poor quality I returned my order as soon as it was delivered. Today is 30 days since they got the returned items back, however, I still wasn't refunded. Also, i paid additional $ 20 to return the parcel.

I think the website is scam. Try to avoid it unless you don't mind to waste money.

It's already 40 days passed. I sent them clear pictures of the receipt as well as a delivery confirmation. Then they asked me what items I returned and I even sent PDF with detailed descriptions. I think they never refund anyone. I was dummy not to read the reviews first. What a waste of money. They email me the same thing: it takes 21 to 28 days, please provide proof and so on. Well, I provided all they asked... it is a scam!

As the previous reviewer, I was skeptical to order, because of so many bad reviews, BUT I went ahead and ordered. I'm glad I did. Their stuff is very trendy. It's very affordable (they usually have 50% on all the time) and once you figure out what size works best for you (I did have to return a few things due to wrong size), it's seamless. I live in the US. The order was processed fast. I chose regular shipping both times and was ok with waiting a few days for it. Returns are just as easy. There's a US address you send your items to for a flat fee. It's all easily done through their site and you get a return label. I got my refund about a week later after it was delivered to their address. Never once did I have to contact customer service. In conclusion, once I need another round of sexy and trendy clothes, I'll be pulling up their site on my phone. Don't be afraid! Order what looks good to you! And just be patient.

I understand that this is a fast fashion site which means clothes are most likely cheaply made. Let's say you don't like the clothes you purchased or they don't fit, Boohoo's return and refund process takes about two months if you're stateside. First you send the return package to their facility in Georgia. Once they confirm receipt of your package you should get refund but NO! Now you have to wait for the package to arrive and be cleared in their UK facility which can take 28 days. Once received it will take 3-5 business days to receive your refund. I'm on day 7 and I haven't received anything but a sorry customer service email. I will not do business with BH again.

I've read all the reviews and I'll give you guys some advice on how to hack their system. I'm in the US if that helps.

My first order was for $200+ and I bought a variety of things to test their quality. Shirts and dresses were true to size and great quality. The jeans are this weird spandex-y material (not denim) and had no curvature for your hips. My advice is to check out what the material is made of when buying jeans because the shorts I ordered were made of denim and fit like a dream. The sizing will look weird, if you get a size 10 US, they will give you that item in a size 14 UK. This threw me off a little but they fit perfectly.

The shoe sizes are a half size smaller that normal. I think the reason why is because the UK to US size conversion. So when buying shoes I order a size up.

When I returned the jeans and shoes I did have to pay about $6.00 to return them. FYI make sure you try on EVERYTHING before you pay for your return shipping. I forgot to add something to the return and requested if they could add this to the return and they said no. I had already paid for the shipping and did not send the items yet. Check the tracking and once they receive the package email them immediately. I waited a week after they got it before I emailed them. The day after they responded to me I received a credit; I don't this this was a coincidence.

Ich habe bereits zuvor bei Boohoo.com bestellt und die Ware ist angekommen. Nun habe ich hier bereits gelesen, dass dies nicht immer der Fall ist. Un dieses Mal hat es auch mich erwischt. Die Ware ist nicht angekommen (es war auch das bisher teuerste Paket). Und der Kundenservice ist extrem schlecht. Zwar wird einem schnell geantwortet, aber leider nur mit leeren Floskeln. Boohoo hat dem Transportservice den falschen Namen und keine Adresse uebermittelt, somit ist mein Paket nie angekommen. Laut DPD kann Boohoo dort anrufen und die richtige Adresse mitteilen. Der Kundenservice hat aber anscheinend kein Interesse daran, bei der DPD anzurufen. Extrem enttaeuschend und man fragt sich, ob dies Taktik ist. Nun hoffe ich natuerlich mein Geld wiederzubekommen nachdem ich die ganzen schlechten Reviews gelesen habe, kann man sich da nicht sicher sein.

Fazit: Ich haette auf die schlechten Bewertungen vorher hoeren sollen.

It takes forever to get to you, but I felt I got a lot of stuff for only $100. The sizing isn't consistent across the board, but I had better luck with their sizing than I've had with Pacsun! A few loose strings on clothing here and there, but the jean jacket I ordered looks and smells like real denim, and maybe one out of the 7 things I got was made from that scratchy polyester fabric so common at F21. I ordered a pair of boots from there and they are really well made! I wear them all the time. It seems like a lot of people have issues with refunds, though, although I haven't needed to make any trades. I would shop with them again.

Honestly, I buy from Boohoo.com more than any other shop online or in store. I love their prices, their clothes, their other products. I've never had an issue with their products - I've never received damaged goods, the wrong order, anything like that. The bulk of my problems only occur when I order express shipping. The first time I ordered something express, it was a bunch of summer dresses just 4 days before Christmas (I live in Australia). I was absolutely astounded when I received my order 2 days later, 2 days before Christmas. I knew I was taking a gamble ordering something so close to Christmas and even though I ordered express, I wasn't confident I'd receive anything until after Christmas.
Well, this experience raised my expectations for all future orders. When it was down to the wire on finding an outfit for an occasion, I knew I could order something on Monday and get it delivered by Friday in order to wear it on Saturday. Well I think this happened once, but after that I've never received an express order in the time promised.
Boohoo.com promises your order delivered in 4 days, and this will cost you an extra $15. I'm definitely willing to pay $15 for express shipping, but when I don't receive my order in time, I often think that I could have bought an extra item for $15 and just got the regular shipping (which is mostly free for orders over $60 - although it used to be $40).
I ordered an entire outfit for a wedding after I couldn't find anything I wanted in store. After I chose express shipping, I felt I could relax because it was sorted. I was counting on it because I had no time to look for anything else. Well, I didn't get my order in time, and was forced to buy something else. So I spent more money at the very last minute.
This has been a recurring theme every time I order express. I only order express when I have to, but I've stopped now because it's a waste of time and it never arrives when Boohoo.com promises. It's simple Boohoo.com, if you can't get it here in the 4 days you promise, then don't promise that. I have ordered express many times since the wedding outfit experience, and each time I have spoken to the customer service team about it. All they could ever do is refund my $15, but I have to notify them, they don't approach me and say 'hey, we noticed your express order hasn't arrived within the express time, here's your $15 back'.
I won't stop ordering from Boohoo.com completely because I do like their stuff and have no other issues with ordering. But if I ever have a brain fade and think it's a good idea to order express shipping, it's my own fault if I don't get the order in time because it has literally happened dozens of times now and I should really know better.
But what would be really great if Boohoo.com could get it together and either follow through with their 4 day promise, or simply change the promise.

I ordered on Boohoo.com because they have cute clothes. The dress that I received did not fit me right so rather than deal with the hassle of returning it I just gave it to a friend. That's not my main issue though. A few weeks after I made the order online someone attempted to use my credit card out of the country for a bogus transaction. I have NEVER had any issues with my credit card being hacked until I made the purchase through Boohoo.com but thankfully Chase caught it before the transaction was processed. Be careful.

I have ordered from boohoo twice in the past before I began having serious issues with my orders. In my two most recent orders I received faulty items (broken straps tied into place?), items that were extremely large or extremely small (I ordered my size for all items and went by the sizing chart as well), and I even received items that I DID NOT ORDER in place of items that I did order that just never came. I'm assuming the items I didn't order were in place of items I had ordered that were out of stock. Anyway, I went ahead and returned the items I didn't want and 3 weeks later with a confirmed arrival of my package to their facility through tracking, I have NOT RECEIVED A REFUND of over $100! I contacted customer service (which is crappy to say the least, they don't even have a number it's all through email) and it's been over 48 hrs with no reply as to why my refund hasn't been issued. I just need to understand in what world business is done this way. I am done with this site and will not be doing business with them again.

I have ordered a few items from this company before and never had any problems, the clothes are cheap, trendy, and won't last more then a season, which is fine because trends die fast and who wants to spend a ton of money on something you'll only wear a few times? That being said, don't bother trying to return anything that doesn't fit right, it's not worth the hassle. I ordered several shirts at the end of May and returned two of them the beginning of June because they don't fit, it's the middle of July and I still haven't gotten my refund, I followed there instructions for mailing the items back and waited a few weeks before emailing to ask what the delay was for. I emailed them 5 times and they kept sending me a 'form' email back saying sorry about the delay but we haven't gotten the items back yet and to send a picture of the receipt proving that I mailed the package, I did exactly as they asked and they sent me another email that said the same thing as the last one, send them a picture of the receipt. I've tried to find a phone number to call but haven't had any luck, I don't have time to play there game and keep emailing back and forth so I'll chalk this up to a learning expierience and never order from them again, at least I'm only out $21 plus the cost of shipping the items back, not a ton of money but the principle of the matter is that they basically stole from me and now refuse to refund my money even tho the clothes were returned exactly as they asked. There are way to many other places to shop for cheap trendy clothes that I won't ever bother ordering from this company again.

I ordered about 5 pieces of clothing from this website and it took two weeks for me to receive in which the order number they gave me was not allowing me to track. So I email and ofcourse it take days for a response then when i receive a response it's not much help. I finally receive my items and which i return some for different size and reorder the items because they don't allow exchange. It's been almost a month since I brought my package to the post office and I have not received my refund and when I email the company they aren't much help and I'm not getting answers... feel like I'm getting the run around and part of me wants to return my second order but I'm nervous I won't get my money back from that either!