I placed an order on 8.5 for a total of 68.99$ (59$ for product + 9.99$ for shipping).
I was promised up to 14 working days shipping.
On June 20th I received a letter stating I need to pay another 9.99$ to EMS post to receive my order!

So not only I paid for shipping and the order was EXTREMELY late, but I was also asked to pay EXTRA for shipping!

Boohoo refused to refund me for the shipping stating: "we can't take responsibility for other charges once your parcel arrives in your country"

I didn't even asked to get the whole shipping charge refunded due their late delivery, just for the extra charge!
They chose to lose me as returning customer rather than refund me 10$!
So basically our value for Boohoo as customers is LESS THAN 10$!

DO NOT BUY AT BOOHOO!
YOU'VE BEEN WARNED!

Do not order from Boohoo! They are a scam. To make a return they state you must print your return label from their website and drop the parcel in the mail. However, they will not give you a refund. They claim you need a photo of a receipt from the USPS as proof of return, which would not be provided since Boohoo gives you the mailing label. This is their way of scamming you out of money and keeping their merchandise! This service is horrible!

At first I thought this would be another cheap scam site like all those ones you see on IG. Clothes are super cheap and I've never had a problem with quality, but sizing seems a bit hit or miss (runs small... I go 2 sizes up). They handle returns really well though. I've send a few pieces back and it took about 3 weeks to get back to them, but as soon as it did I was refunded in full. Their clothes are mostly like Forever 21 cheap type stuff, but I wouldn't expect much else for how cheap it is. Overall good experience.

I ordered $110 worth of clothes from this company months ago. When I received them most of the things were either the wrong size, broken or had holes in them. The quality is so cheap I wouldn't even compare it to forever 21 at this point. So I sent my items back and paid $20 in shipping to send it back. That was 5/30... my item delivered to them on 6/5 the tracking number told me but they "didn't have it." I've been chasing them since to try and get my money back... I honestly wish I kept the crap clothes cause that would've been better than the nothing I'm left with now... not even my own money. So here we are on 7/11 and still no one has told me a day I will get my refund. All they have is a robot based email system you can't even speak to a human. SAVE YOUR TIME AND MONEY! I'm not the first person they've done this to they just delete these comments. Luckily I screenshotted everyone else saying this happened to them before PLT could delete comments. Raise the awareness!

I had ordered several times in the past without any issues, until they sent me the wrong sized dress in my most recent order. There is no way to speak to anyone, so I sent an email explaining the issue: One dress came in the correct size and the other was 3x's the size.
They responded with a copy/paste response on how they convert to UK sizes, and then after MANY emails back and forth they admitted they made a mistake but refused to send the proper size. They wanted ME to pay for return shipping and who knows if they'd ever actually return my money once they received my item with customer service like this.
I was not about to reorder and risk receiving a large dress again. Terrible. I'm telling everyone I know who uses them to find somewhere else. AWFUL customer service.

DO NOT BUY FROM THIS COMPANY! FRAUD ALERT! I repeat FRAUD ALERT! Ordered boots from them and realized I ordered the wrong size. Returned the boots the same day that I recieved them and I haven't heard anything back since. THAT WAS IN APRIL. Their customer service is a joke and there's no number to call to talk to an actual person. The quality isn't that great to begin with. SHOP SOMEWHERE ELSE. There are many other honest company's out there... this is not one of them.

I bought 4 maternity dresses, and all 4 were disappointing in their own way: super fitted dress was made without a zipper (struggled to get my pregnant figure in and out of it - what a$$hole designed this?), another was 2 sizes too big at least, another was a top that was at least 1ft shorter than advertised, and the last one actually fit (YASS) but the material was not breathable at all. Overall, pretty unhappy about all the items received. Will not be shopping here again. Can't wait to take on the horrible refund process that has been slammed by a number of other reviewers already. Boohoo is the perfect name for this company!

I ordered three dresses at the beginning of May, and the quality was absolutely awful-- the fabrics felt like sandpaper and plastic, one dress was completely see-through, and the sizing information provided was completely inaccurate. I ordered based on my measurements and received garments that were completely unrelated to the numbers they advertised. Not one of these dresses fit correctly and were off by several inches. I couldn't even tell you they run big or small because each garment and point of measurement was completely random.

Normally if something is low quality and doesn't fit, you can at least return it and move on with your life, but I haven't had that option due to Boohoo's customer service being just as awful and chaotic as its products.

They received my return shipment WEEKS ago and refuse to return my money even though I've provided proof of shipping (more than $18 at my expense) and delivery. They refuse to even look into the fate of my shipment, simply sending me the same rude form letter over and over again telling me to wait. I have BEEN waiting. It is nearly July. This is ridiculous.

I should have just filed a claim for defective/not as described merchandise. I would have had grounds, given the horrendous quality and wildly misrepresented sizing, and I would have had my money back right away without losing almost $20 out of pocket sending this garbage back.

This has been a nightmare from the day I opened the package of awful, awful clothing, AND I STILL DON'T HAVE MY MONEY BACK. I've had to open a dispute with PayPal to have any hope of ever seeing these funds again. AVOID.

- the delivery is very very long.
- the quality 90% of the time is horrible
- the return process is a disaster. I had to send 5 emails to just have an update. There is no phone service, it's all emails. The information given was wrong, they asked me the same information over and over again (order number, the number of the items, the description of the item,...). Finally, I got the refund confirmation (after they received my return 30 days ago) and the amount was incorrect. When I ask for a correction, they again had the number wrong. I can't call these practices anything else but fraud and theft.

First of all my order came later than told. I had to send something back so I did that the same day. I wish I had read the reviews of this site before ordering. It has been 3 weeks since I sent my return and I have heard NOTHING. I was supposed to get a confirmation mail if the returns arrived after 7 days, never got it. It also said to wait 3-5 working days for you're refund. Well I still haven't gotten anything. I contacted them on twitter and they're saying they don't have it yet, even though I have proof it arrived at their Dutch warehouse. Such bs. I've sent mails and all I get are automated mails; '' We'll get in touch with you in 24 hours''. I'm never shopping at Boohoo again!