I made a purchase to their site for $59 woke with a text from my bank asking did I purchase $465 from a cosmetics company when I logged into my account it was not just $465 but over $1000 in purchases to this store made at 1a - 3a cst. I can only correlate my purchase from this site to these fraud charges because not once did I see a charge for the $59. Im cancelling the whole purchase and starting to say F these online boutiques with their cheap clothes the pictures come from reputable sites its rarely ever their product when you get the clothes they are cheap replica versions of what you saw in the picture. I work hard and am blessed to make good money I guess I need to act like it and stop cutting corners. Either go to the actual store or only purchase from a reputable store. Forget these pop up shop cheap boutiques with their ill fitting horrible seamed clothes! (I will Post this review as many times as I can)

If I could give no stars I would. I ordered multiple things and immediately realized I had the wrong size. I emailed customer service so they could correct this mistake before my items shipped. They responded (quickly for once) and said this wasn't possible and that upon delivery I would need to return the items. They also don't do exchanges, so not only am I paying for the return shipping but I also will need to wait for--according to other reviews-- a very long time to receive a refund and order the correct size. That's not even the worst part.

My order shipped on the 16th of October and was to be delivered in 8-10 business days. On Friday the 20th of Oct the tracking info said it was delivered... never received it. I received an email shortly after from Boohoo saying they lost the package and were trying to solve the issue. Not too long later another email saying it was located and on the way. It has been 3.5 weeks (15 business days) and I still have no package or updated tracking info since the 19th of Oct. I reached out to customer service twice about this and they said they were looking into it and would get back to me in 5 business days, 5 business days later and no response. I reached out again saying I needed a refund immediately and they said they would reach out to claims and get back to me by COB. No response.

It's beyond me how a company that is worldwide and probably receives a lot of business from online customers can have such terrible customer service and delivery. UNACCEPTABLE. Will not be a returning customer, at this point I just want my money back.

This company is very unorganized, and do not make there customers happy. The returns are such a hassle, especially if you are returning more than one item. The quality of the clothing are very cheap, my shirt ripped on the same night I wore it. I had purchased items from this company and one of the items were missing. I had emailed them about it, but they responded with something totally different. It's like they don't even read the email. I kept emailing them, and they wouldn't answer my questions correctly. They stated that they will be refunding me, but at the same time they stated that they did not receive my items. I would not waste your time with this company. They are a huge inconvenience, and I would give them a 0 for customer service.

Firstly in the same order I was sent a faulty product and then another product 3 sizes too large! Their returns process seems straight-forward but please take this as a warning... It is not!
They refunded me for one less item than they should have and I have been going round and round in circles for over 2 weeks trying to get this resolved and am still getting nowhere! I usually either get no response whatsoever or some sort of useless generic response... And then occasionally! I get someone that looks like they may actually be able to help me only to then have someone else reply to my next email and just destroy all the progress I seem to have made! The fact that they do not provide a customer services phone number as well is very suspect...
AVOID AVOID AVOID!
Edit**
After persistent contacting and going through several different people having to retell the situation more times than I can remember I finally got my refund! But my view of the company is unchanged, they are a joke and I will NEVER shop here again!

The website looks great but the items are misrepresented and when they arrive, you WILL be disappointed. Quality is terrible, sizes are wrong but that's all in the game, the real problem is after you receive you junk, returns are extremely difficult. The dispatch a label that you pay for, then you take it to the post office and it is the wrong label. The post office can not refund the money you paid Boohoo and issue a new label. They can issue you a new label but you will be out the money you paid Boohoo. Don't do it. You'll be sorry.

I bought a dress during a 'flash sale' where the dress was 50% off. After I put in my credit card information, the total in the cart reflected the 50% off price. However, I was charged full price on my credit card. When I contacted customer service, I was given the run around. They have no way to know when a flash sale happens, they will send my dispute to a manager, do I have any proof of the flash sale such as a screen shot. It was way more hassle than it was worth. Refused shipment and disputed the charges with my credit card.

I am waiting for a $200 refund for almost two months now. Such a poor company. Stay away! Don't shop!

I bought four dresses for a wedding that is coming up. All four of the dresses looked nothing like the pictures so I sent them back. I notified Boohoo through the returns process on the site and sent all four back in the same bag they came in.
I received a returns confirmation and awaited my full refund, however I had only been refunded for three of the dresses. I emailed Boohoo who claimed they only got three of the dresses (which is impossible as they were all sent back in the same bag) and that they were charging me for the fourth.
They asked for my proof of postage but unfortunately I could not find it since I had confirmation of return. From here they said they could do nothing.
This has happened to two of my friends who I spoke to about it but fortunately they still had their proof of postage to prove otherwise.

The returns process isn't straight forward for Boohoo anyway but the fact they deny receiving items is even more worrying. I am outraged I have to pay for a dress I don't have but more annoyed that I have to show proof of postage for a parcel they have already received!

My advice would be for those returning items (which you most likely will judging by the difference in pictures), take photos and keep your proof of postage as it sounds like they make a habit of 'not receiving' certain items!

I ordered a pair of jeans from this website and they sent me the wrong size. I live in the US and knew the sizes ran weird so I made sure I was ordering the correct US size when I ordered them, US size 6. The jeans came and they were a size US 10. I emailed customer service detailing what had happened, expecting them to pay for the return because they had sent me the wrong size. After emailing back and forth at least 5 times, Boohoo still doesn't believe that they sent me the wrong size. I have provided picture evidence and everything. Bottom line: DO NOT SHOP ONLINE HERE. They won't accept responsibility for their mistakes and now I have to pay to return the jeans. I can guarantee I will NOT be shopping here again. Fix your customer service, it is the backbone to a successful company.

I ordered a dress & it came sooner than expected which was nice because I do live in the states and I was skeptical when ordering but I did it anyway. When I opened the dress & I tried it on, I noticed the material was rougher than it advertised but still nice & the cut was lower than I thought. One big problem that really irritates me is that there was a pretty good sized rip on the shoulder of my dress, that Im 100% positive I didn't create. And the lace on the dress near the zipper has extra fabric almost like a bundle of strings near it. For how cheap it was, I'm not too upset just annoyed. Overall it's cute & not completely un-wearable.