Order some clothes for my daughter, every time they take money and cancel my order, refunded money will take 5 working days, went through their what's up number ask them why r u cancelling my order, no one know that's called their customer service plus they took money for delivery which they said it's non refundable, I paid and now my money is stuck for 5 working days, horrible now I can't even order for my daughter because I have no money

I believe Boo Hoo to be a company that gives an excellent service. The quality of some clothes may not be up to standards however the price for these clothes are so cost effective, one has to accept "you get what you pay for"
When I shop in Phase Eight for instances I expect to get quality because of the huge costs I pay for. Having said that some of the quality of BooHoo clothing is too good for the price they charge
Returns with Boo Hoo are easy and refunds are quick with no quibble. Their styles and sizes suit pretty much all ages. I give them a 5 star anytime

Boohoo's customer service is really accurate and helpful. They helped me resolve the problems I had with my purchase and replied very fast.
For me, I had two missing items for my second bag and contacted them. I ordered since the end of March and they told me to wait until April 16th but it never came home. I'm assuming it felt off the wagon or they just forgot to put it in my bag because they were very little ( it was just an eyeliner and a mirror). I didn't really like my second parcel bag that carried my stuffs because it looked old and torn. However, the clothes are really nice and came with the correct size, except my shoes (not the right size). My parcels came on time and everything was lovely! I would definitely recommend boohoo (do not get mad when you have items missing and be easygoing).

I came across boohoo.com because I was looking for plus size clothing for a cheap price. I ordered 7 items and the whole was very reasonably priced. The quality was so awful all I could do was laugh. Out of 7 items one didn't ship but the refunded me as my items were shipping. The skirt wasn't the color I ordered, the jeggings were not jeggings and the rips went off to the side instead of down the middle and the mom Jean's were like 3 sizes too big. Never again, and I have to pay for returning their crappy clothes. Just do yourself a favor and don't even bother.

I ordered a pair of joggers and I wore them and placed them in the wash. After one wash they were already pilling. On top of that, they were super thin, and not warm at all. They felt like they were worth one dollar. I emailed customer service and told them I was not satisfied with this product and they simply sent me a link to get rid of the pilling, completely disregarding the fact that I just bought them and they were already pilling. Other companies like lululemon will literally give you a brand new pair of leggings if they are pilling, so it just goes to show you how much boohoo does not care about their customer satisfaction. Truly disappointed because I had high hopes for this online store.

Brought a layered dress and a mini skirt and love them both! The Dress can be used on its own without the top, And the top is a cropped turtle neck so could pair it with some jeans. The skirt is lovely fit it's stretchy material, but it doesn't stretch enough that it distorts the pattern on it. Very happy! Thank you!

Scammers and full of $#*!. When you return, they will take forever to refund you or try to find a reason not to refund you at all. False advertising. They advertise free returns but will charge you when its time to return your item. Also as Bradley S. Stated in the review from 4/14/20, they play dumb as if they do not know what you returned when you clearly went through their return portal to generate your return. They told me that same BS about waiting 28 days before they would process my refund.

I bought a few tops, some joggers and pjs for lounging around in, delivery was fine but cost a fortune!
One of the tops had a hole in, the pjs were poor quality and the joggers were not as expected. The website shows them to be a standard jogger/sweatshirt material, but they were a sort of slippery neoprene and they were super itchy. Not impressed at all!

The returns process was good, although I wish I didn't have to use it! I just went to Asda and printed off a label to stick to the package and put it in a drop box. Easy!

So I returned 2 items on the 10th of March and it's now the 15th of April and no refund. I emailed them a few weeks ago and was told I have to wait 28 days before they can process my refund (which is an absolute joke) I still heard nothing after 28 days so emailed again and was asked for proof of postage and a list of items returned. I already told them what I was returning on the returns website before I posted it so they should know this. I don't remember the names of what I returned they should be able to find out. I've sent them proof of postage so I guess we will see what happens. Don't order from boohoo once they've taken your money they have no interest in helping you. The clothes are very poorly made as well and look much nicer on their website compared to when you receive them.

First of all the clothes is so cheaply made. The stuff on the website doesn't look as bad as what I received. Their sizing chart is completely off. I had to return everything because it was too big. They charged me $4.00 for the return, so I'm out $12.99(8.99 shipping cost). Never again will I order anything from them. Don't do it... it's not worth it. It's the same clothes that you would get at the $10 stores. And they don't have a 800 number so good luck getting in touch with them.