I'm extremely upset and feel ripped off by Boohoo. This last order I made I spent over 500$ on white sweatpants because they advertised that they were 100% cotton only to receive them and they were 100% polyester on the label. I had even contacted customer service to ask if they were preshrunk and they said they would get back to me. No one informed me that they weren't cotton. I go back to the website listing and they switched it to polyester after I made the purchase. Customer service has done nothing for me, I keep having to speak to different people and repeating myself because they don't read into the past conversation. Being that I live in Canada I will have to pay huge shipping fees to return the clothing and will lose the shipping fee I paid to receive them. This is so wrong considering I bought items that were false advertised and now I have to pay for it. Horrible customer service I will never buy from here again.

Absolute worse service I've ever had! Package super late, supposed to get to me days before I left, even paid for the expedited shipping. But got it literally hours before i was heading out of town (for which i needed my items for grad pictures). I ordered 6 items and got 3. NONE OF WHICH WERE ITEMS I ORDERED! Not even as much as right items wrong size/color. They were completely wrong. Cant talk with customer service on phone. Only what's app or email which makes it that much harder for faster responses. But, while they communicated with me, did nothing for the fact that the item was sent off late, and nothing for this mix up. Only offered refund (which is standard considering you can get full refund for returns anyway), and free return shipping (which no sh** bc I'm not paying to return items that aren't mine) said they would send my things but, can't get it to me when i need it and my guess is it would take forever anyway. Absolutely terrible! I know things are difficult with covid but come on! This has always been a online shop so there really isn't an excuse for this!

I ordered from them twice and both times were really bad. The first time I ordered, the set I got came with a broken strap for the shirt so I couldn't even wear it. I only shopped from there for this set in the first place and I have nothing to go with the skirt now. They said they could only refund me half the set and wouldn't just send a new top. The second time I ordered from them I decided to get the same set just in a different color since the other one I got was sold out now. I didn't think it was too big of a deal since most of their clothes are pretty cheap (even though it's $10 shipping every time I order since I'm from the US). When this set came in I didn't even get a skirt to go with the top at all. I emailed and they said they could refund me 50% yet again. Annoying considering I can't wear half a set and now basically got nothing for what I paid. Another thing, and probably the most IMPORTANT is right after I ordered from them the last time I had fraudulent charge on my debit card from the UK. They were the only site I ordered from within the time period so it was 100% from them. Stay away, it's not worth it! (Side note: I've never had to write a bad review in my life. That's how you know this has to be bad)

Please stay away from this fraudulent scam of a business. I ordered over $400 worth of merchandise for some clients. Boohoo/Boohooman stayed the packages were being delivered in four packages, only two were received. Myself and Fedex have attempted to reach out to the company because the packages were received by Fedex as empty boxes with no content inside. Over a month and I still have not received a response from them but they have my funds. I am warning you all STAY AWAY!
I attempted to download letter from Fedex but it would not accept it. If I shrink the letter anymore you can not read it. I will be forwarding it to BBB with my complaint.

I have heard a lot of talk about this online store so I decided to do a review on my youtube channel. The reality is for me that I'm a size 14 finding cute clothes at an affordable price can get tricky. In my experience is it made a bit cheap? Yes
Can you always tell? No
Is it worth it? For the most part
My advice is its worth to do the research to find your size and items that are worth taking a risk for.
For more details find me on my youtube *******@squeezeandpose
https://youtu.beH2hJhOELATk

Abysmal service. Late deliveries. Rude staff. A CEO who can't be bothered to acknowledge emails with a resolution. No customer care whatsoever. I sent my items right back without bothering to open the package due to the poor service I received from them when I wanted an item for my birthday and paid extra for this. Their website allowed me to book the day I wanted the item to arrive, to only be told later it would arrive late - so why did the website give the option for this and it wasn't mention in the Covid-19 banner that there would be a delay! I will never shop there again - this is further reinforced by the cold emails I keep getting from them that don't look at what I've communicated!

I will never, never purchase from boohoo again. I used to order from them all the time, but this most recent time was the worst experience I have ever had online shopping. I purchase multiple pairs of pants. Every single pair that I received was see-through and I don't mean just when I bent over. I mean I held it up when I took it out of the package and it was like mesh netting, I could see everything in my room. I reached out to them, they advised me to send it back for a full refund. Not only did they make me pay for shipping back, but didn't refund me the correct amount. When I emailed them letting them know, they simply told me there wasn't anything they could do and apologized. What a terrible customer service business. I am left with no items and lost over $15. Avoid boohoo at all costs.

One star really is too much to give to this company. I placed an order for two pairs of joggers, finally received them in the mail a month later (covid-19 restrictions, I understand). HOWEVER, when finally receiving the items, I opened my package to see that the joggers looked absolutely nothing like the ones featured on the website. There was no drawstring, no pockets, the material was ridiculously thin and see-through. I sent countless emails, WhatsApp messages, and then Facebook messages, and I got the same pathetic excuse every time. The items I ordered are conveniently out of stock right now so they can't ship them to me, and the only way to get a refund is to go out of my way to the post office, pay out of my own pocket for shipping, wait for them to receive it, get my refund, then send my receipt from the post office, maybe get that refunded, and then I can re-order the items when they're back in stock and maybe get the correct items. I have truly never regretted an online order more in my entire life. Avoid this company at all costs, don't waste your time or money, it is legitimately not worth it. Oh and fun fact- I ordered some t-shirts and they all had a "Gildan" tag attached to them instead of a BooHoo tag. Hilarious.