This place is a joke. They play games with your order and return. Their website is ALWAY not working for returns. Then they responded without answering your questions. DO NOT ORDER

I ordered 2 dresses from the website. It was advertised £1.99 delivery if ordered b4 midnight that day but I was charged £4.99.
The dress that I preferred could not be delivered as was out of stock even tho it was still on the website and the other dress delivered was extremely poor quality and so was returned. The returns policy posted on the website said that if I returned my order within 14 days and cancelled my contract I would hv my delivery fee refunded too. To date and several complaint emails later they r still refusing to refund my delivery postage cost. I will never order from this website again and would not recommend it to any of my friends or family.

The WORST customer service of any clothing brand I have everrrrrr purchased from. I think it is a fair thing to not want to pay to return an item that is nothing like it is advertised. I ordered leggings that literally were equivalent to pantyhose. I even got multiple sizes of them in different colors. They all were so see-through you should see the tattoo on my hip. Shout out Sania for absolutely nothing!

First time ordering from this site, was a bit nervous seeing the reviews. I have no complaints I liked everything! Ordered a sweat suit fits true to size, bathing suit also really like and shoes bit higher than I thought but still very cute.
Shipping was pretty long but I was expecting that.
I'll order again.

Beside the fact that their products are worse than those from China, they charge you doppel the money if you return the items:
1) delivery costs 5,99€
2) returning shipping costs 5,99€
So at the end I was with 12€ in minus and no products!
One positive thing is their customer service who are friendly but sadly they can't help much.

Never again!

Please make yourself a favor and dont buy anything from boohoo.
Besides that their item don't look nothing like in the picture, the material is superr cheap and the sizes are too big their costumes service sucks as well.
I tried to return my order and they said they are having some troubles accepting Visa cards so they told my to asking any of my friends if they have maestro cards. How unprofessional is that?
And in the end i can't return them because I can't pay my 4$ fee but there was no issue with my card when the got the money for the order.
Totally scam. Please don't buy from this website.

I have ordered from boohoo numerous times, I had a package get lost. Contacted customer service. Immediately took care of the problem. They tracked the package down and received it a week later. Super cute clothes.

Affordable items are always well liked however the company isn't run well. I ordered 2 dresses and paid $10 shipping. Few days later they send me email saying I was refunded for the dress I was mist looking forward to saying it wasn't on stock. However the website still shows it Instock. They refuse to refund me for the shipping. I said to cancel the order and refund me the full price they still refused. They said when they went to get the dress in warehouse it wasn't available. However it's been showing instock on the site since the day I have ordered it. So what's going on? Paid $10 for shipping and didn't get the dress I want and they suggested I go ahead and order it again AND pay $10 shipping again. This is pathetic and not professional.

The clothes look great on the website but in person there is something wrong with the way the clothes are designed and cut. They don't hang properly and the proportions are off. The materials don't lay correctly. I've never seen anything like it.

I had to click on a star even though this joke of a company does not deserve one.
I ordered ~(first time) some clothing and wanted to return, doesn't recognise the order number so I can't return the items. Sent numerous email with screen shots etc. to their customer service, I just get ignored. I have threatened to go to the ombudsman, they don't care. I will NEVER EVER again have anything to do with this company, Atrocious customer service. I don't know how they are still operating.

Order stuck in Jamaica, ny. Doesn't show any update for 5 days. I am disappointed. I was thinking to wear these clothes to see my fiance in other country. But my flight is in 2 days and it's still stuck.

Do not order from a company that you can't speak to directlyI placed an order paid for quick shipping receive my order three weeks later. Never received any tracking information. When I receive my package I had all the wrong shoe sizes. Haven't been able to speak with anyone directly because they have no customer service number. When I receive my order did not receive a shipping label with the order. So they constantly keep telling me to DM them but they never respond. I have yet to receive my correct shoe sizes.!

Sizes are not accurate
Clothes rip
Next day delivery doesn't happen
Rude
Still waiting for a delivery from months ago

Shipping use to be only $11CAD for full order no matter what, now it is $16.99. Big jump in price.
Plus they do not offer exchanges, and now pre-charge you $15CAD in order to gain return label.

Sizing is very off when it comes to foot wear. As an example, size 7 CAD is equal to size 4 UK however ordering through BooHoo when you order size 7 CAD on the website they give you size 5 UK therefore it is way too big and I have to return it for smaller size. This is where my earlier comment comes in. So I already paid $16.99 for shipping of my order, now I have to pay $15 for return label to ship the invoorect sizing shoes back. And if I want to reorder the shoes in smaller size I have to pay another $16.99 as they do not provide exchanges and it is their error that they are incorrectly sizing in their website.
So that means $48.98 in shipping alone to do this process.
That is extremely costly in my opinion

Buyer be careful!

More than 3 weeks and I cannot even track the order; I was just stupid. Don't you be stupid. They have my payment and I probably will not see my order, ever.

I ordered 3 pairs of sweatpants around Christmas time. I was sent the wrong items, which arrived very late mind I have you, especially considering I paid for express shipping. However, when I emailed them and told them that I had received the wrong items, they told me that I would have to ship back the items and PAY FOR SHIPPING myself. Horrible customer service. I then went to continue to email them back about this issue about 4 times and still haven't received any other response.

I'm a size 26 waist. Their chart says I should order size 4 on their site. It's definitely runs too big! Also. I hate how there isn't review on their clothing, like most store have. It would be so convenient. Less the hassle of people having to refund stuff. Hopefully I can return everything without an issue. I'll keep you updated on the return! I'm a true 8 in shoes though, they fit fine. Clothing did feel cheap and most of my stuff was see through. Lol yay me!

Please this is not a fake review! Please read! I tried to give a benefit of the doubt. And try them out
But, when I say cheap clothing I mean cheap! I purchased 2 items a dress and shawl coat. The dress is a spongy stretchy scuba diving material. The coat look like felt material and belt stitching is off. It look like they just cut some fabric and piece it together. Save your money. Some may you get what you paid for. But these item should have been $5 at the least. Please stay away from this site.

Ot