While on the app today I tied to place an order however it wasn't accepting any of my card so I used my computer to order on the Web page. As a student I try to save money and used a promotion code however as my previous attempts had not been successful it said my promotion had already been used so I waited and after waiting half an hour my basket had disappeared. I repacked my basket and entered the promotion code which was this time accepted I ordered and received and email to say I it was accepted however I now had 2 orders on my account. When contacting Boohoo they said they couldn't cancel my order and I would just have to return what I wouldn't want however I have now had to pay £10 for delivery for 2 orders I dont want and they cannot offer me any compensation for the delivery fees or double order as reson 1) the promotion shouldn't have been accepted in the first place and reason 2) it was my choice to order it twice. Very disappointed

The prices and there clothes are stylish and priced affordable to those on a budget. So if you want high end clothing shop in high end stores. No complaints Loce Love there style and clothing.

I ordered from the Canadian site (ca.boohoo.com) and I thought I was ordering Canadian sizes which makes sense but then it converts to UK sizes? It says in the email size 12 so why did I receive a 14 or 16? So everything I received was way too big. Customer service is awful. I think their sizing should be more clearly explained because it makes NO sense. Plus have to pay $15 to return all the items.

I should of read the reviews first, instead I watched hauls on YouTube. Cute items but not worth the risk.

موقع جيد جدا لقد استفدتو منو كتيرا لانه يتضمن اشياء كتيرة انه موقع اكتر من رائع لقد اعجبني كتيراااااااا

They keep missing an item or 2 most times when u order I reached out for them to look into i paid for next day delivery stuff didnt show up no apology nothing the things came and 2 items were missing only for the stupid company to accuse me of fraud and banned me from shopping with them very bad company awful services never have I been treated so bad

My order was over $200 which qualified for FREE standard shipping but I wanted it within a week so I paid the extra $21.99 for the express shipping. The website states that express shipping would take up to 4 days within metro areas which I am in.

It's been 8 days since I've placed the order and I've been back and forth with their customer service team since Thursday (it is now Sunday night). I've spoken to 4 different people from the customer service team and none of them have been helpful.

I asked for a refund of $21.99 for the express shipping as I'm still waiting for my order to arrive. They instead offered to refund me a mere $7.00 for the difference of express and standard shipping even though standard shipping is still free for orders over $80! This doesn't make sense to me at all!

I've bought from them a several times before and have been for years knowing that the quality is very cheap and nasty but I was ok with for the prices I was paying (you get what you pay for). Their clothing is not made to last and nothing I've bought from them have lasted more than a few wears. Pretty much just falls apart after washing, super thin material, almost every women's piece is so thin that they're literally see-through (even black pieces).

This was the first time paying for express shipping and I regret it. After this experience, I will never shop with them again. I've wasted money, time and it's been so frustrating dealing with their so called customer service team.

You've been warned! Do not buy from them! Shop elsewhere! They don't care once they've received payment.

Crap quality clothes and horrendous customer service. Late shipping and refuses to refund for it.

Absolutely rubbish.

They used to have good quality items, ship in a timely fashion, and properly handle returns. I used to purchase from them on the regular. Then the pandemic hit so I stopped. Recently, I made a large order thinking they were just as good as before. Now, their product quality is so poor I wouldn't even keep it when it's 70% off. And now, when I try to use their returns portal, it doesn't work. They told me to ship it back to them using 'standard trackable shipping' and they would refund me the shipping costs. Mind you, this is shipping from the US to the UK. It cost over $100, understandably, since I had a 20 item order and it needed to be trackable, right? Now, they're telling me that they can only refund me $16 because they told me to use 'standard trackable shipping'. How in the world would any regular consumer be able to ship 20 items from the US to the UK for only $16? If that was the case, I'd be shipping stuff to international family and friends all the time and the postal service would be making zero money. Also, instead of adding the $16 to my refund, they REDUCED my refund by $16... I'm never buying from them again.

I would give 0 stars. Shipping said 7 days. Never received my order and REFUSED to refund me. FedEx had no package with the tracking number they gave me. This website needs shut down. NEVER waste your money here. Luckily my bank helped me dispute the charge.

I spend more than 200€ on this website and the quality of the product is third class. In 2 days fluff start coming out from the bottoms. I tried to contact customer service they are telling me how to wash them. Poor quality. Ridiculous customer service. Don't waste your money on this crap quality product.

This is a great site with very cute options for pennies on the dollar. It's amazing. However going on four weeks ago I ordered for the first time and I still haven't received anything. Is this typically how long shipping takes?

The website for the return labels didn't work for me. Boohoo said to just ship it back and they would reimburse me. It costs 150.00 to send to packages to the UK... more then the items purchased. Buyers beware... know your sizing before ordering! I will never order from this company again!

I bought my boyfriend clothes for his birthday for €71.99, he loved them, but boohoo took an additional €73.99 out of my bank, it's been 5/6 weeks and I'm still trying to get my money back, I'm being moved around in circles to different people in customer service. Nobody is actually helping me. I keep getting told that my refund will be in my bank in 7 working days but after the seven days there's no sign of it... I'm F*@king Fuming with them

Ordered clothes about $180 worth for my vacation and didn't receive it until after vacation a whole month later. I wasn't so upset about that due to the pandemic and it being from a whole other country but none of the clothes fit maybe the bottoms but not the top or the other way around. I have tried multiple times to return them but it keeps giving me an error message. I have been communicating with someone through email because they don't have a phone and she was no help. Now im out money without clothes. Pictures were beautiful but the fabric is awful and not worth the time no wonder the stuff was cheap. I will stay spending money in the USA.

Received an item in the wrong size. After emailing them and being told that I was wrong until I proved it without a doubt, I was already frustrated. I was then told to send the item back and tell them which size I would like so they could send it out. I sent them proof of postage immediately, but got no response. I then emailed again when it reached the warehouse, and was told that I was refunded. After explaining the situation and that I didn't ask for a refund, I was accused of not sending proof of postage, and told that they wouldn't send the correct size out to me. And then again, no response to further emails. I still have all the proof that I did everything they told me to, and yet somehow they can't answer my emails or send out the right size when it had been settled like that weeks before? Unprofessional and embarrassing. Don't buy from here until they learn the correct way to label and send out their items, instead of just guessing which tags go with which size :))

They have a really good photographer/art department because their items look so beautiful on their website. Do not believe it.
The fact that they dont allow for reviews on their actual website on the individual items says a lot about the company. Their clothing is junk. And they know it. So they lure in trusting, unsuspecting new buyers with their pretty pictures and discount offers. Steer clear.
I bought a bunch of items that looked good on the website but are horrible in real life. The materials they use are junk. Very cheap quality, some are not being wearable.

My experience started when I tried to order a pair of shoes for a wedding. A week after they had confirmed that the shoes were on their way, they sent another stating the shoes were actually out of stock and that I'd be receiving a refund. Needing a pair of shoes for the event ASAP, i bought a different pair from another store. Then, a week later, the original Boohoo shoes arrived. Now, I had 2 pairs of shoes and wanted to return the ones to Boohoo as I no longer needed them.

When I contacted them about the situation, they refused to pay for my shipping to return the shoes even though it was their fault that they sent me the "Out of stock" email to begin with. After 1 month of back and forth emails, sending them my personal banking information and address multiple times, and them telling me my card would be refunded ASAP, I still have no refund for the shoes that I mailed back. They have confirmed that they have received the shoes and can't even seem to give me back the money that they owe me. Absolutely ridiculous I urge everyone to stay far away from their site. I will add that the shoes when they arrived were cheap and were not the colour that was advertised online.

I had never shopped on boohoo before so I thought I would give it a try. I'm from Canada so first off I was happy to see that I could get canadian pricing while I was browsing. I had no idea what size to buy so I wipped out my tape measure amd went by the sizing chart. I received the order and it was all great quality and just like the pictures however every single piece was way too big! Of course now I have to send it all back and come to find out I have to pay $15 shipping to send it back! This is where the disappointment set in! I went by your sizing chart and it was wrong and now I have to pay $15! I'm not happy about this at all... that's my rant and my review.