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Boats.net

4.6

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From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
258
value
99
shipping
101
returns
46
quality
87
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Florida
1 review
1 helpful vote
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Very bad service
March 19, 2019

I was send a wrong part they will not send me a shipping paid label due to their mistake that is why I will never shop with this company

Date of experience: March 19, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Allen,

We are sorry that you received the wrong part. We care about our customers and it is important to us that all of our customers leave with a smile on their face. We will do what we can to make things right. Please contact us at [email protected] with your order information so we can resolve this. We have delivered hundreds of thousands of high-quality marine parts without issue and we hope you will give us another chance.

Washington
2 reviews
0 helpful votes
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Good OEM sourse
March 21, 2019

Good service, reasonable shipping to Alaska. Price is as good or better then anyone else I have purchased from in the past. Will use them again.

Date of experience: March 19, 2019
Christopher P. — Boats.net Rep
over a year old

Hi John,

Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!

Florida
2 reviews
0 helpful votes
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Quick delivery
March 21, 2019

I ordered carb kits for my Nissan. I had the parts before the money even came out my acct. I would have rated a 5 but as-is with any boat part they were expensive.

Date of experience: March 19, 2019
Chelsea B. — Boats.net Rep
over a year old

Glad we were able to get you the parts you needed quickly, Jeff! Thanks for the review. Hope to see you around the shop next time you need spark plugs, or other maintenance parts (but not sooner. Let's keep that motor up and running, please!)

Florida
1 review
0 helpful votes
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Delivery service can be improved inventory is always good service is excellent keep up the e-commerce will manage will keep doing business in the future

Date of experience: March 19, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Jusn,

Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Boats.net. We are always making it easier to order from Boats.net and easier to find your part. We are glad you appreciated our team’s hard work. We hope you order from us again!

Georgia
1 review
0 helpful votes
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Always have what I need and ships product very quickly! I recommend this site to anyone with boating needs.

Date of experience: March 19, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Bobby,
Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On time, affordable, authentic OEM parts are what you should expect from Boats.net in the future. We look forward to your next order!

California
1 review
0 helpful votes
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All OEM all the time
March 12, 2019

I found that boats.net have the beat prices on OEM parts. The website is easy to manage and find your parts and the chat staff are great. Shipping is pricy so gather your order to make the free ship at $150 spend

Date of experience: March 11, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Johnson,

If there's an OEM part that you need for your boat, we've got it. From Yamaha to Honda we have it all and if you can find a better price we will match it down to the dollar. That's great advice, We hope to see you again soon!

Georgia
1 review
0 helpful votes
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I needed several parts for my small Yamaha 4 HP outboard motor that my dealer did not have in stock. He offered to order the parts for me or recommended that I order the parts myself from Boats.net. I found it very interesting that my Yamaha dealer would refer me to Boats.net. Nonetheless, I gave Boats.net a try. I received exactly the parts I needed and at a better price than my Yamaha dealer's price. I'm totally satisfied with Boats.net. As a matter of fact, I may never buy parts from my local Yamaha dealer again.

Date of experience: March 11, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Robert,

Thanks for leaving a review, we really appreciate it. We care about our customers and our amazing customer service team make Boats.net the go-to parts dealer for thousands of powersports enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great and we look forward to seeing you order from us again soon.

New Mexico
1 review
0 helpful votes
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Needed parts for my Honda BF 2.3 outboard. Because I Iive in New Mexico, there are no authorized Honda parts dealers near me, so I took a gamble on Boats.net. I was thoroughly impressed with the service and availability of the parts. Boats.net is my new go-to Honda parts store!

Date of experience: March 9, 2019
Christopher P. — Boats.net Rep
over a year old

Hi David,

We take pride in our vast selection of OEM parts. We sell OEM parts for Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson, and even Tohatsu motors. We also sell parts for outboard, inboard, jet drive, and sterndrive type motors. We hold ourselves to high-quality standards and are proud to be a top-ranked BRP Platinum, Kawasaki Ichiban, and Yamaha 5-Star marine dealer. We are glad you had a great experience with Boats.net and it looks like your gamble paid off. We hope to see you again soon.

Illinois
2 reviews
0 helpful votes
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I should clarify that I ordered lawnmower parts from them, not boat parts. Apparently they have some relationship with Honda so they can provide parts for any Honda product. At first I was a little hesitant but their prices were lower than the sites that specialize in lawnmower parts, so I decided to give them a try. It was easy to find exactly the right parts I needed and, as I said, their prices were great. Parts got shipped out fast and were exactly what I needed.

Date of experience: March 9, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Greg,

If there's an OEM part that you need for your boat or even your lawnmower, we've got it. From Yamaha to Honda we have it all and if you can find a better price we will match it down to the dollar. It's so nice to hear that you are satisfied with your shopping experience, we hope you order again soon!

Georgia
1 review
1 helpful vote
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Quick!
March 6, 2019

My products came prompt for my Everglades trip. However, it stated that it had a 4pk of spark plugs for really cheap. I bought it thinking it was too cheap for a 4 pk and it turned out to only be a single. Not a big deal because the others came quickly after I ordered them. Thanks again!

Date of experience: March 5, 2019
Chelsea B. — Boats.net Rep
over a year old

Tyler,

Thank you for your review and your feedback. I am very glad to hear we were able to get your spark plugs to you quickly. I sent you a private message to get some more information about your order so that we can get that product description updated on the site right away.

Best,
Chelsea B.
Boats.net Customer Care

Texas
1 review
3 helpful votes
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The site was easy to navigate and answered my questions. Service was exactly as described and my fuel pump was exactly as described. Got my Roadstar running.

Date of experience: March 5, 2019
Christopher P. — Boats.net Rep
over a year old

Hi M. T.,

Thanks for leaving a review, we really appreciate it. We care about our customers and our amazing customer service team make Boats.net the go-to parts dealer for thousands of powersports enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great and we look forward to seeing you order from us again soon.

Virginia
1 review
3 helpful votes
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S. L. O. W.
March 2, 2019

$6 part, $7 shipping. A week later, the part, which could have fit in a first class envelope, is still taking the grand tour of the eastern US, because they used the lowest tier UPS available.

Date of experience: March 2, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Jeff,

We are sorry to hear that the order is taking longer than you expected. For future reference, we offer free shipping on all orders over $149 within the contiguous United States. I am sure your part will arrive shortly. I direct messaged you so we can continue this conversation offline and resolve this.

Canada
1 review
1 helpful vote
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Service was great
March 2, 2019

Fast and efficient service, and the parts where exactly what I needed to get my 1969 Johnson out board motor running again.

Date of experience: March 1, 2019
Christopher P. — Boats.net Rep
over a year old

Hi David,

Thank you for your amazing feedback, We appreciate the time taken to leave us a review. We try to keep our website customer friendly and easy for customers to find the parts they need to get them back running!

Texas
1 review
0 helpful votes
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TY for your service, great part and fastest service. I ordered the part and was in faster than I thought THANK YOU AGAIN

Date of experience: February 28, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Arlene,

We are very happy to hear that you are satisfied with your experience here with Boats.net. We are very proud of our fast shipping speeds and selection of OEM parts and we look forward to seeing you again soon.

Georgia
1 review
0 helpful votes
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Great to work with
February 28, 2019

Very fast delivery to St Augustine Florida ordered 2pm Wednesday came next day regular shipping very surprised also better than dealer priceing

Date of experience: February 28, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Charles,

Thank you for your business and feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!

Greece
1 review
0 helpful votes
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Good at all
February 27, 2019

Good but expensive shipping and alot of taxis for Greece.
You can find everthing you want about boats and outboards.

Date of experience: February 27, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Nikolaos,

We take pride in our vast selection of OEM parts. We sell OEM parts for Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson, and even Tohatsu motors. We also sell parts for outboard, inboard, jet drive, and sterndrive type motors. We hold ourselves to high-quality standards and are proud to be a top-ranked BRP Platinum, Kawasaki Ichiban, and Yamaha 5-Star marine dealer. We are glad you had a great experience with Boats.net and we hope to see you again soon.

Germany
1 review
0 helpful votes
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Very good - no proplems
February 27, 2019

I did order several parts for an older suzuki outboard engine. Thanks to boats.net - every thing was fine!

Date of experience: February 26, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Armin,

Thank you for your amazing feedback, We appreciate the time taken to leave us a review. We try to keep our website customer friendly and easy for customers to find the parts they need to get them back and running. It doesn't matter whether it's an older part or a newer part from Yamaha to Suzuki to Kawasaki we've got it. We look forward to seeing you order from us soon.

Italy
1 review
0 helpful votes
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Very good
February 27, 2019

I bought 1 part for my motorcycle, he comes after 1 week for America, I m from Italy, the tracking was very good.
Easy to monitoring it.
When a had need for some info they reply very quickly via email

Date of experience: February 26, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Alba,

We know how annoying it is to have to wait for a part or even get the wrong one. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We've got your back for every part you'll ever need, we look forward to seeing you again soon.

Ohio
1 review
0 helpful votes
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Shipping was fast and part was as described being it was a hard part to find. Reasonably priced and great communication.

Date of experience: February 26, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Erik,

Thank you for your amazing feedback, We appreciate the time taken to drop us a review. We try to keep our website customer friendly and easy for customers to find the parts they need to get them back running!

Florida
1 review
0 helpful votes
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Honda mower parts
February 27, 2019

Parts were good and came in a timely manner, the price for the parts was reasonable, employees were helpful

Date of experience: February 26, 2019
Christopher P. — Boats.net Rep
over a year old

Hi Harry,

Thanks for your amazing review! We work hard to keep our website up to date and customer friendly to help you find what you need to get back running. We have the largest selection of OEM boat parts of anyone online and we make it our business to have even the hardest to find parts for our loyal customers. We look forward to working with you in the future.