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Boats.net

4.6

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From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
258
value
99
shipping
101
returns
46
quality
87
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Maryland
1 review
1 helpful vote
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Not Impressed!
October 6, 2020

I ordered some stuff from them on Saturday evening. On Sunday I thought of something else and emailed to add it to my current order to avoid any delay and shipment charges. I got the response that now the order is packed and we cant process your request. Ok. Its Monday night and the ordered hasnt been shipped yet? And yes, I paid extra for expedited shipping. Come on! And your prices were not the best either by the way!

Date of experience: October 5, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Gul,

We are sorry for the delay, our team does the best they can to pack everything and send them as quickly as possible so it makes it difficult to add parts to the current order. We are sure your parts have arrived by now and in the future know that we offer a price match guarantee, if you can find the same part cheaper online we will match it down to the dollar. We hope you will give us another chance to regain your confidence.

California
1 review
0 helpful votes
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Great service!
October 2, 2020

Had a problem with my boat motor and needed parts. The site made it easy to find the right ones, and shipping was prompt, even during the covid pandemic.

Date of experience: October 1, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Larsen,

Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Boats.net. We are always working on making it easier to order from Boats.net and easier to find your part. We are glad you appreciated our team’s hard work. We hope you order from us again!

Tennessee
1 review
0 helpful votes
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Quick Service
September 30, 2020

I was very impressed on the quick service I received. My order was correct and I have no complaints.

Date of experience: September 29, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi William,

We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from us as easy and as fast as possible. We hope you order from us again!

Arkansas
1 review
0 helpful votes
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Good parts, great prices
September 27, 2020

Always buy here, lots of parts i need are always in stock, always fast shipping, good place to do business

Date of experience: September 25, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Johnny,

Thanks for the amazing review! It means a lot to our hardworking team. We try our best to deliver you your parts as quickly as we can and we are happy to hear that your parts arrived speedily. We look forward to your next order.

Colorado
1 review
0 helpful votes
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Well beyond average!
September 24, 2020

My initial order was promptly delivered (ahead of estimated time) and consisted of all new Honda OEM parts as described. Unfortunately one of the parts was defective so I reached out to Boats.net and they shipped out the replacement part (Boat fuel pump) the next day! I didn't even have the defective part ready to ship back to them at that point. Anyway, the replacement part worked great and I returned the faulty pump. I can't state how strongly I appreciate Great Customer Service, especially during these difficult times (8/2020). I will recommend Boats.net to everyone!
Thanks for the Awesome service,
Tom

Date of experience: September 23, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Tom,

We are very happy to hear that you received the replacement to your pump and that everything worked out perfectly.Our customer service team works hard to give you the best experience possible and we are glad to hear that they helped you with your order. We hope you will order from us again, we really appreciate your kind review!

Florida
1 review
0 helpful votes
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Parts
September 23, 2020

Love ordering from boatsnet great prices and great costumer service.
I definitely recommend them to all my friends.

Date of experience: September 22, 2020
Chelsea B. — Boats.net Rep
over a year old

Thanks for the positive review, Jorge.

We work hard to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!

Oregon
1 review
0 helpful votes
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Slow getting parts
September 22, 2020

Parts are good but shipping very slow. Price not set up for a boat repair shop. I have been a shop owner for over 20 years and still pay the same price as the public. This is a hard way to do business.

Date of experience: September 22, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Randy,

We are sorry for the recent slow shipping, we are doing our very best to deliver you your parts on time during this pandemic. Many of our customers are dealers and shop owners please contact our customer service team and see if there are any volume based discounts in pricing that might be available to you.

Maine
1 review
0 helpful votes
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9.9 help
September 23, 2020

Ordered parts for my 2002 9.9 Yamaha fast and parts were right the first time. I will definitely order from Boats net in future.

Date of experience: September 22, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Alton,

We really appreciate the wonderful review. We realize how much you value quick shipping and customer service and that's why we make an effort to make your order experience as easy as possible. We are glad your Yamaha parts arrived as expected and we look forward to your next order.

Texas
1 review
0 helpful votes
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I have used Boats.net for years for routine maintenance and not-so-routine repair parts for my 1990 Merc 200 XRi. They have always shipped promptly and at a very competitive price. Inquiries are answered quickly too. If I can keep that old engine running for thirty years Boats.net and I have to be doing something right!

Date of experience: September 21, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Robert,

Thanks for your nice review! For years, Boats.net has been hustling to help our customers find the right upgrade, fit, or fix. We work hard, we play hard, and we are honored to serve dedicated boating enthusiasts like you. We look forward to your next order from us!

Texas
1 review
0 helpful votes
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Satisfied Customer
September 22, 2020

I had previously ordered the part from another company (crowleymarine.com), and after waiting over a week with no shipping confirmation I called Crowley and was told that the part was not in stock and that they had no idea when they might get it, I cancelled the order with Crowley. I ordered the same item from Boats and had it in my possesion within a week. I am very satisfied with the service that I received from Boats.net.

Date of experience: September 21, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Robert,

We are very happy to hear that you had a great experience with Boats.net. Our fast shipping speeds and a large selection of OEM parts make us the go-to online OEM parts dealer for hundreds of thousands of boating enthusiasts all around the world. We look forward to seeing you again soon.

Florida
1 review
0 helpful votes
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Yamaha parts
September 22, 2020

The folks at Boats.net are always knowledgeable, helpful.
They have OEM parts no knockoffs.
The parts are priced fairly and they almost always have the parts in stock.

Date of experience: September 21, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Ed,

Thank you for your great review! We try to keep as many parts as we can in stock and ready to be shipped when the parts are ordered to get them to our customers quickly and get them back in the water. We appreciate your business and look forward to working with you in the future!

Nebraska
1 review
0 helpful votes
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Needed a part for a Tahatsu engine. It was shipped to Texas in 2 days.
I was back fishing in record time. Larry Richards

Date of experience: September 21, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Larry,

Thank you for your business and feedback! We're glad we could get your Tohatsu engine parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!

Wyoming
1 review
0 helpful votes
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Superman
September 22, 2020

I ordered a lock plate which is used to lock my ignition in the on mode / site was easy to navigate / price was good / shipped like a speeding bullet / will use Boats.net for my parts from now on

Date of experience: September 21, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Ken,

Thanks for your kind review. We work hard to keep our website up to date and customer friendly to help you find what you need to get back running! We look forward to working with you in the future.

Texas
1 review
0 helpful votes
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Hasn't let me down
September 22, 2020

We've used boats.net numerous times especially for Honda generator parts and have always been pleased.

Date of experience: September 21, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Shelley,

Thanks for the wonderful review. We realize how much you value quick shipping and a large selection of parts for your boat and we are glad we could get you back in the water quickly. We look forward to your next order.

New Hampshire
1 review
0 helpful votes
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Prop nut and thrust washer
September 22, 2020

Arrived fast and was exactly what I ordered. Will order from boats.net again if they have what i need.

Date of experience: September 21, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi S,

We are very happy to hear that all the parts you ordered arrived quickly and you had a fantastic experience with us. We look forward to seeing you again soon.

Virginia
1 review
0 helpful votes
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We have been ordering engine parts for over ten years. Hands down - - The best parts supplier. Great prices, excellent service.

Date of experience: September 21, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Jerry,

We are happy to hear that we have helped you repair your engine time and time again. We are glad to be your go-to online OEM parts dealer, and we look forward to seeing you again soon.

Georgia
1 review
0 helpful votes
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Project Boat
September 22, 2020

My better half bought me a boat. Cheap... been sitting for 5yrs. Paperwork on motor said 1 thing. Motor was actually something else... so... just about EVERYTHING had to be replaced... I had parts coming... had em going... Boats. Net... were quick and responsive... couldn't have done it without them...

Date of experience: September 21, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Alan,

We really appreciate the wonderful review. We realize how much you value quick shipping and customer service and that's why we strive to provide the very best service we can. We are happy to help you with all your boat needs and we look forward to your next order.

Virginia
1 review
0 helpful votes
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Best
September 22, 2020

What the parts have been many for the Yamaha. I think they seals, impeller, spark plugs, tps, good for any parts.

Date of experience: September 21, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Lind,

We appreciate the positive review. We are glad you had a great experience with us and we look forward to your next order!

South Carolina
1 review
1 helpful vote
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Frustration into admiration
September 11, 2020

After much frustration trying to save money on eBay and having no mechanical experience with boat maintenance, I sucked it up and paid a slightly higher price at Boats.net with which I gained their technical support and expertise! Trust these guys, they know what they are doing! After attempting to replace my starter for 6 weeks, one call to boats.net and they sent correct starter and selinoid and project completed In 2 hrs! I highly recommend this company!

Date of experience: September 10, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Danny,

We are happy to hear that your experience was excellent and you are satisfied with your parts. We don't think you need to spend a lot to get high-quality OEM parts for your boat which is why we offer a price match guarantee, which means if you can find the part cheaper online we'll match the price down to the dollar. We hope this gives you even more of an incentive to order from us in the future and we look forward to your next order.

Panama
1 review
0 helpful votes
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Great Inventory
September 11, 2020

I live in a small village on Lake Gatun in the Republic of Panama. There are lots of locals with old 80's and 90's small outboards of all makes. All of them have lots of hours as they use them daily on their cayucos (hollowed out log canoes) to commute to and from their homes and haul farm products and supplies around the lake. I have been ordering parts from Boats.net for about ten years for these people and they have never let me down. Their online catalog has allowed me to order all sorts of parts that are not even available in Panama. I have only had to call them a couple times but on those occasions the people I spoke with were knowledgeable and helped me sort out identifying the specific part. I recommend Boats.net to others as the go to store to find outboard parts.

Date of experience: September 10, 2020
Chelsea B. — Boats.net Rep
over a year old

Hi Dennis,

We take pride in our vast selection of OEM marine parts. We sell OEM parts for Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson, and even Tohatsu motors. We also sell parts for outboard, inboard, jet drive, and sterndrive type motors. We hold ourselves to high-quality standards and are proud to be a top-ranked BRP Platinum, Kawasaki Ichiban, and Yamaha 5-Star marine dealer. We are glad you had a great experience with Boats.net and we hope to see you again soon.