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Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
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Great company to deal with. Fast shipping, everything was as advertised. Easy web site to navigate. Will definitely use them again if needed.
boats.net helped me when no one else could. They will be my go to marine parts source from now on, they are the real deal and I am hard to please.
Hi Hubert,
Thanks for the kind review. We know how important good communication is and we are glad you noticed our efforts. We look forward to your next order.
I've ordered many boat parts from many different online companies. Boats.net is my go to place now due to their exceptional service, competitive pricing and superior shipping, even amongst this pandemic.
Hi Chris,
We appreciate your business and your kind words! We're glad we could get your parts to you quickly and easily so that you could get back to doing what you love! We look forward to working with you in the future!
The thermostats and gaskets I purchased came quickly and were OEM. My engine overheated on my last ocean fishing trip. Boats.net included a narrative before my purchase that first check the tell tail stream. It was good. Then check the thermostats. They were corroded. One was struck closed and the other opened. I really appreciated
Their information. I've purchased from them before and will again.
Hi Martin,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from us easy and fast. We are happy to hear you are satisfied with your gaskets and thermostarts and we hope you order from us again!
I have never had any problems ordering from boats.net We purchase from them frequently and have always been happy with the prices and the shipping. This year has been tough for anybody in parts/retail. Items are on backorder from the manufacturers to the distributors. Backorder dates constantly change. I've never had a problem with boats.net shipping or customer service. People need to remember we're in a very strange time right now. Shipping delays are probably not their fault.
Hi Pam,
Thank you for understanding during this difficult time. We appreciate our customers and are always trying to provide the very best service possible. We look forward to your next order!
OUTSTANDING SERVICE, FAST EXPEDITED DELIVERY, AND GREAT PRICE ON SO MANY ITEMS THAT I PURCHASED. THANKS FOR BEING THERE. DAN M.
Hi Dan,
Thank you for your business and feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!
I placed an order on their website for a propeller. My card was charged and then received an order canceled email with no explanation as to why they canceled it. I had to call to find out they no longer had stock. However the propeller is still available under that PN and another part number on their site to place orders against. They tell me my refund will take 7 to 10 business days. In the mean time I have to order a propeller from somewhere else.
Hi Heather,
We are sorry for the inconvenience, there is sometimes a disconnect between the shipping status shown on our site and the updates we receive from the manufacturer. We appreciate your feedback and we will update our site as soon as possible. We hope you find the propeller you are looking for.
Ordered a simple part on July 7. Delay after delay now they're saying mid September. Which I doubt will happen either. Burnt my summer. I am FURIOUS wirh this place.
Hi Chandler,
We are sorry for the delay with your order. Fast shipping is important to us as well and we work hard to deliver you your parts as quickly as possible. Unfortunately, sometimes parts are on backorder and we rely on the manufacturers shipping estimates when providing shipping updates which can sometimes lead to inaccurate status updates. We sent you a private message so we can look into your order and give you an accurate update.
Have been ordering water separator filters for my Yamaha 115hp outboard for years. The ordering process is simple and I have received all my orders in just a few days with no problems. Completely satisfied year after year.
Hi Paul,
We are glad to hear we came through with the parts you needed for your Yamaha 115hp. We appreciate you taking the time to leave a review and we look forward to your next order.
Have been satisfied in the past except for one time a few years ago but it happened again. This UPS Mail Innovations Expedited is for the birds. Added 3 days at least by starting off with UPS and than the pkg. Gets handed off to USPS. Maybe your shipping cost is lower but you lost a customer who ordered boat/motor parts often. Ten days without my boat cost me money.So long...
Don Brodeur, Milford, ct.
Hi Don,
We understand your frustration and we don't want to lose you as a customer. This is a difficult time for online retailers due to the restrictions and regulations that make everything take longer than usual. We appreciate your continued patience and we hope that as things return to normal you will give us another opportunity to regain your trust and confidence.
Ordered OEM parts for my Bravo III outdrive on Monday morning 8/3. Paid extra to have the shipment expedited so I might be able to use the boat this weekend. No where on the parts lookup did it say "PART NOT AVAILABLE"
2 days later I get an email stating "part not available until 8/17. If I would have known this I would have gone somewhere else. Can't get anybody on the phone so I left a message. You only have 1 chance to make a first impression! Done!
Update 8/9: The customer's order has been cancelled and he has been refunded.
Get OEM spare parts faster through you than from a Finnish importer. The price is less than half our prices. I have been very pleased with your services.
Hi Petri,
Thank you so much for the kind words. We work hard to provide our customers with top-notch boat parts and accessories and we are glad we have helped you make your boat the best it can be. We look forward to doing business with you again soon!
My husband ordered a prop on 7/14. Item was "in stock" yet on 7/16 receive email stating part delayed by manufacturer with "back ordered - no current ETA". My husband said cancel the order if they can't give you an ETA then cancel. So same day I sent an email to cancel order. In turn I get no-response email stating that "due to COVID answering email could take 8-10 days. 10 days have past and no email response. Instead we receive the part on 7/27 which is too late. I'm now current on hold with them and my position in place is 166 with an estimated hold time of 45 minutes. They say they will give me a call back and I won't lose my place in line, however when I picked this option they asked for no phone number, nothing and said you'll get a call back before end of business day" and hung up. Every now and then it sounds like someone is pressing buttons on the phone. At this point I cannot recommend this company due to their customer service, or lack thereof.
Hi Deborah,
We understand your frustration, we are sorry that we didn't come through with the level of customer service you expect from us. While this is a difficult time and we are maintaining social distancing and reduced staffing there is no excuse for poor customer service. We just sent you a private message so we can get your order number and see what we can do to help.
Bought parts and box came in with parts missing, after long drawn out delays of email responses still haven't received all my parts. Very discouraging company to deal with. All parts should have been included when I purchased the set. See photo. Still missing parts?
Hi James,
We understand your frustration and we want to apologize for the mistake. We sent you a private message so we can coordinate the shipment of the missing part.
Friendly, well informed and a pleasure to deal with. This is a 5 star company. I was having trouble finding an impeller for my late model outboard and the rep took the time to address my parts needs. It wasn't an easy find, but he did it. Thank you.
Hi Tony,
Thank you so much for sharing your experience with Boats.net. We want every experience to be “five stars”! The team will be thrilled to hear your feedback!
Ordered a pump for my Mercury Monday morning, paid for expedited shipping, here it is Thursday and the order is still in processing, hasn't left the warehouse. Tried to call customer service "I'm number 28 in the que with a wait time of 30 min". This is the second time with these people, never again.
Hi Herb,
We are sorry to hear that it is taking so long for your order to arrive. We know you want your parts quick and our team is working hard to deliver them to you. We appreciate your patience and if you have any other questions feel free to contact us at [email protected] and we will respond shortly.
Ordered a OEM wind shield for my Yamaha jet boat, part arrived sooner than promised. First time i ordered from your company. I will be ordering from you again. Thanks
Hi Arthur,
Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On-time, affordable, authentic OEM parts for your Yamaha are what you should expect from Partzilla in the future. We look forward to your next order!
We have used Boats.net for several years, prices we receive at a discount are excellent. The website is easy to manage. I have always had fast response time. I notice some of the reviews from this month about service and delivery, they need to understand due to coronavirus everything is delayed from the manufacture to the freight companies. And most companies are working at half staff. Always had excellent service.
Hi Angela,
We appreciate your understanding and patience and it means a lot to our hardworking team that you took the time to leave a review. We look forward to your next order.
I have ordered several parts here and the delivery is fast. They are quality parts at the best price I have found. They are my go-to place for boat parts.
Hi Adam,
Thanks so much for the great review! We try to find the balance between affordable prices and high-quality parts, and we are glad to hear that everything went great with your order. We look forward to your next order!
I've been ordering with boat parts for a few years and the site is easy to manage and the parts come in a timely manner
Hi Martin,
Thanks for leaving us such a positive review! We appreciate our customers and are always trying to provide the very best service possible. We hope you will order from us again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wanda,
Thanks for the amazing review. We are always working on making it as affordable and easy as possible to order from us and we are glad to hear your experience went well. We look forward to your next order!