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Boats.net

4.6

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From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
258
value
99
shipping
101
returns
46
quality
87
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Boat service
October 26, 2021

At one time I was a service writer and head mechanic ordering parts directly through mercury and OMC/bombardier the parts I get from boat net thay are fast and usually always in stock rarely ever wait more than a couple days which is as good as local marinas that I deal with but with better prices

Date of experience: October 25, 2021
Chelsea B. — Boats.net Rep
over a year old

We are glad you took the time to leave a review. We appreciate your feedback and we are really happy to hear your experience with Partzilla was exactly what you were hoping for. We are looking forward to your next order!

Texas
1 review
0 helpful votes
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Got what I needed.
October 19, 2021

Got what I needed fast and shipped complete. Had what I needed in a kit. Did not have to order each part separately. Made it easy!

Date of experience: October 18, 2021
Chelsea B. — Boats.net Rep
over a year old

We really appreciate this kind review and we are glad to hear that your experience with us was smooth and painless. We'll be looking forward to your next order!

North Carolina
1 review
0 helpful votes
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Motor plastics
October 12, 2021

Order and received some plastic covers for my Honda outboard. Received in a timely manner and ordering online was easy.
Will order again if needed

Date of experience: October 11, 2021
Chelsea B. — Boats.net Rep
over a year old

Thank you for taking the time to leave a review. We'll be waiting for your next order!

Kentucky
1 review
0 helpful votes
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Effeciency
September 3, 2021

I love Boats.net... I have a 1997 Yamaha 200HP outboard and I originally thought getting parts would be very difficult, with Boats.net it was a breeze. Correct parts, easy to order and efficient delivery. I highly recommend Boats.net.

Date of experience: September 2, 2021
Chelsea B. — Boats.net Rep
over a year old

So glad to hear the site has been so easy to use and everything is working out. We truly appreciate your recommendation and 5 star review.

California
1 review
0 helpful votes
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You can't ask for a better vendor
September 1, 2021

Great customer service, knowledgeable staff, prompt shipping and very good prices. There is nothing more you can ask for from an on-line supplier. I won't shop anywhere else.

Date of experience: August 31, 2021
Chelsea B. — Boats.net Rep
over a year old

Thanks for the positive review. We always try to maintain a high level of customer service. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!

New York
1 review
0 helpful votes
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Worked as advertised. We live in rural Alaska and don't need to send anything back. Usually keep it and reorder.

Date of experience: August 28, 2021
Chelsea B. — Boats.net Rep
over a year old

Thank you Daniel. We are happy to hear your orders are working out. We appreciate your review and look forward to future orders.

Florida
1 review
0 helpful votes
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Pleasure to deal with.
August 29, 2021

I placed a on line order for the wrong part. Once received I realized I ordered the incorrect part and called customer service. The customer service person immediately sent me the correct part along with a return label for the incorrect part that I ordered. As soon as they received the incorrect part my credit card was credited for the returned part. Great people to deal with.

Date of experience: August 28, 2021
Chelsea B. — Boats.net Rep
over a year old

Great to hear Robin. We know mistakes happen. We are happy to hear we were able to get you the right part and let us know if you need any help in the future.

Michigan
1 review
0 helpful votes
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Great Company!
August 29, 2021

I already wrote one review but I guess you didn't get it. I ordered a starter kit for my Yamaha 0.9 4 stroke. Everything was shipped promptly and I was able to complete the install in about 3 hours. Great instructions in good English. I would definitely use this company again.

Date of experience: August 27, 2021
Chelsea B. — Boats.net Rep
over a year old

Thank you so much for your review. We are glad to hear the installation went so well.

Texas
1 review
0 helpful votes
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Great customer service
August 29, 2021

Boats.net is the best in providing excellent customer service. Friendly staff ready to help their customers get what they need.

Date of experience: August 27, 2021
Chelsea B. — Boats.net Rep
over a year old

We are happy that our support team has been so helpful. Do not hesitate to reach out if you have any questions with future orders and thank you for sharing your review.

North Carolina
1 review
0 helpful votes
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Always has the parts
August 29, 2021

These folks are the best. Always have the parts and they arrive quickly without hassle. Customer Service is great. Very professional and polite. Can't go wrong with Boat.net.
Thank you and keep up the great work!

Date of experience: August 27, 2021
Chelsea B. — Boats.net Rep
over a year old

What a fantastic review! Thank you for taking the time to share your experience ordering with us. We are glad everything is going so well.

California
1 review
0 helpful votes
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Boats.net has supplied our boat /jet ski rental business with replacement parts and accessories for over 6 years. They deliver parts on or before the estimated delivery date, or send an email update with eta if part is backordered due to whatever reason. There is a massive global supply chain issue due to covid & worker shortages which delays some items, no matter where you order them from,
So don't be surprised at the lack of availability of mfg parts. For instance, Our business recently took delivery of 8 new sea Doo jet skiis, (direct from manufacturer, not through boats.net) 2 of which came without the computer control for brakes/reverse, or the physical hardware that module controls, instead SeaDoo included a letter explaining that the chip shortage due to covid is affecting their ability to supply those parts and they would ship when available.

Also, boats. Net shipping is consistently less expensive than other sources, especially on power heads, lower units and other heavy/large items.

I have had nothing but exemplary service from boats.net and recommend them without hesitation to anyone looking to purchase boat parts and accys.

Date of experience: August 27, 2021
Chelsea B. — Boats.net Rep
over a year old

We are glad you are finding the website so useful and easy to use JD. Thank you for the 5 star review.

Minnesota
1 review
0 helpful votes
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Lower price than the dealer quoted me and faster delivery. Can't ask for much more than that. My first call for Yamaha parts!

Date of experience: August 27, 2021
Chelsea B. — Boats.net Rep
over a year old

Glad to hear Timothy and we look forward to helping you with any future Yamaha part needs. Thank you for sharing.

Ohio
1 review
0 helpful votes
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Services
August 20, 2021

Other sites your not sure of getting the right part because of how the customer sees and interprets how he's looking the part up. With boats.net, if you have a model number or serial number for Mercury's you can look up the part and go to the schematics and see the part and part number. With this information I know what part I'm getting and at what price, plus it's an oem part so quality is never an issue. Your site is a very useful tool to us master techs and at home mechanics alike.

Date of experience: August 19, 2021
Chelsea B. — Boats.net Rep
over a year old

Thank you Donald for sharing your experience and how useful the website has been. Your thorough review and kind words are truly appreciated.

Texas
1 review
0 helpful votes
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All is good
August 20, 2021

I had ordered some seals to rebuild my tilt trim from boats. Net got in the wrong ones, i was in need of the right ones quick so then i went to the dealer and got the right ones. Called up boats.net and they sent out ups pick up label and gave me refund. I will still use them in the future, Things happen..

Date of experience: August 19, 2021
Chelsea B. — Boats.net Rep
over a year old

We are sorry we didn't have the correct parts but thank you so much for the great review and we look forward to helping with any future orders.

Oklahoma
1 review
0 helpful votes
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I have an old 1989 Force outboard, and to say parts are hard to find is an understatement. Fortunately, I found Boats.net because they have many parts I could not find elsewhere. They are very willing to assist you if you have questions... and their shipping department gets the parts out quickly. A excellent shopping experience.

Date of experience: August 18, 2021
Chelsea B. — Boats.net Rep
over a year old

We are glad our support has been so helpful and you are also finding such different parts to rind. Thank you so much for the 5 star review. It is truly appreciated.

Maine
1 review
0 helpful votes
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Great service
August 19, 2021

Always have what have i need when others don't
I buy a lot parts and boat net is my go to site
Easy parts diagram

Date of experience: August 18, 2021
Chelsea B. — Boats.net Rep
over a year old

We are glad you are utilizing the diagrams and continue to choose us for your part needs. Thank you so much for the review.

Pennsylvania
1 review
0 helpful votes
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Great experience.
August 19, 2021

All you will ever need for your boating situation with fast accurate parts guides and fast shipping. Up to date text messaging keeps you updated the whole way to your door. Very pleased with all 3 times I've ordered.

Date of experience: August 18, 2021
Chelsea B. — Boats.net Rep
over a year old

Thank you for continuing to choose us. We are pleased you are finding the texts informative to stay up to date on your order. Thank you for sharing your review.

Florida
1 review
0 helpful votes
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Finally found a company that found great people
August 19, 2021

We all know how pathetic customer service is these days. And its true everyone has experienced it first hand.
I can honestly say that I have finally found a company that has the right stuff when it come to picking quality people to sell and handle their customers and there products. You all have followed through with everything you have said you would and I personally would like to give you guys a big fat kudos. Thanks
For the outstanding customer sales and support.

Date of experience: August 17, 2021
Chelsea B. — Boats.net Rep
over a year old

We are so grateful for your review and happy to hear our support has been so helpful. Thank you for sharing!

California
1 review
0 helpful votes
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Excellent service
August 19, 2021

Boats.net Helped me when no one else seemed to want to. Thank you so much for your help. God Bless You All that are there helping others!

Date of experience: August 17, 2021
Chelsea B. — Boats.net Rep
over a year old

You are welcome and thank you for choosing us. We truly appreciate your review.

North Dakota
1 review
0 helpful votes
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Service and Quality
August 19, 2021

I needed a water pump for a 200 hp Honda. The tech I talked to was very knowledgeable and willing to help. After about 10 minutes he had my order done. Said it would be there in about 4 days, it was here in 3. Everything I needed and at a great price. Will definitely do business with them again. Thank you very much.

Date of experience: August 17, 2021
Chelsea B. — Boats.net Rep
over a year old

We are glad to hear our support was so helpful finding parts for your Honda. Thank you for taking the time to share your 5 star review.