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Boats.net

4.6

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From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
259
value
99
shipping
101
returns
46
quality
87
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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I found my new boat needs supplier! Quick shipping, accurate descriptions, competitive pricing all bundled into one great website. Thanks!

Date of experience: April 25, 2022
Chelsea B. — Boats.net Rep
over a year old

Thank you for sharing your great experience. We look forward to your continued support, John!

Tennessee
1 review
0 helpful votes
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Great Customer Service, easy to use Website.
April 24, 2022

Finding what you are looking for on the website is easy, the information for the items is clear and straight forward. The only caveats are the shipping information listed is extremely ballpark. I recommend you contact customer service to get a more accurate time frame. I was extremely satisfied and happy with their Customer Service Department. I called and was connected to a representative named Deshawn in about a minute, he was excellent, my talk with him took less than three minutes to get the information I needed and my order arrangements made to minimize my time out of the water. One thing I learned is that if any item of your order is backordered they will wait until that item is in stock to ship the whole order in total. So if you find this to be an issue for yourself, you might consider creating separated orders to get what you can more quickly.

Date of experience: April 24, 2022
Chelsea B. — Boats.net Rep
over a year old

Thank you for sharing your positive experience, Mike. We are happy to hear our customer support team was so helpful.

Colorado
1 review
0 helpful votes
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They were able to find an oil cap on this very old motor. Customer service was awesome! Will do do business again

Date of experience: April 22, 2022
Chelsea B. — Boats.net Rep
over a year old

I am pleased to hear our customer support was so helpful. We look forward to your next order, Steve.

Georgia
1 review
0 helpful votes
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Great Experience
April 22, 2022

Fast, accurate description, good buy. I've also ordered parts in the past and never had a problem with any of them not fitting or working properly.

Date of experience: April 22, 2022
Chelsea B. — Boats.net Rep
over a year old

Thank you for sharing your wonderful review, Donald. We look forward to your continued support.

Georgia
1 review
1 helpful vote
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GREAT EXPERIENCE!
March 27, 2022

Contrary to some negative reviews submitted, I understand that our supply chain is somewhat questionable on a lot of things including boat parts. Everything I ordered arrived on time for cheaper than other companies with the exception of one part. I called and they were very customer service oriented and checked the status of my order. Everything (except that one item) arrived within a few days. I guess that's the small price we pay when we own luxury items (boat motors) that are manufactured over seas. Thanks Boats.net

Date of experience: March 25, 2022
Chelsea B. — Boats.net Rep
over a year old

Thanks for leaving a review, we appreciate it. We care about our customers, and our excellent customer service team make Boats.net the go-to parts dealer for thousands of boating enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great, and we look forward to your next order.

Indiana
2 reviews
0 helpful votes
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Very satisfied
March 24, 2022

This vendor has hard to find OEM parts. It was easy to search their website for the part numbers that I needed. Both price and shipping times were reasonable. I have used this vendor in the past and I will used them again in the future.

Date of experience: March 23, 2022
Chelsea B. — Boats.net Rep
over a year old

I'm glad you found our site easy to navigate. Thank you for sharing and we look forward to your next purchase.

California
1 review
0 helpful votes
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Nice parts breakdown schematics easy to read. Great web site easy to drive through and find things. And the parts got here when they said they would.

Date of experience: March 23, 2022
Chelsea B. — Boats.net Rep
over a year old

I'm excited to hear you found the part breakdowns useful. Thank you for sharing your kind review.

Virginia
1 review
0 helpful votes
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Price and Availability
February 24, 2022

I needed a flush fitting for my 2008 90hp Mercury. They had it in stock for a very reasonable price and I received it in less than a week. I would highly recommend.

Date of experience: February 23, 2022
Chelsea B. — Boats.net Rep
over a year old

We are glad you got your flush fitting for your 2008 90hp Mercury. Thank you for the recommendation and 5 star review, Larry!

Texas
1 review
0 helpful votes
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Perfect so far
February 17, 2022

I have purchased 2 props from boats.net. Both orders shipped within 3 days, I know everyone expects same or next day shipping, but that said they were both sent second day air. I got the props in timely fashion and reasonable price.

Date of experience: February 16, 2022
Chelsea B. — Boats.net Rep
over a year old

Thank you for sharing your positive experience with us, Bud. We hope you continue to use boats.net in the future.

Iowa
1 review
0 helpful votes
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Amazed
February 17, 2022

Ordered oil and filter from Boats.net it was $5.00 cheaper than Amazon and this is with paying shipping. And it arrived quicker than anything I have ordered from Amazon and that's with Amazon prime. Great company!

Date of experience: February 16, 2022
Chelsea B. — Boats.net Rep
over a year old

Thank you for sharing your kind review, Donnie!

Arkansas
1 review
1 helpful vote
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In Stock SCAM
February 9, 2022

Boats.net advertise in stock items
They a push date back
1st contact it will ship right out.
2nd contact will ship out next Friday.
3rd contact it will be 30 more days march 10.
Had to rent boat to go on trout fishing trip because they scammed me on date.
Read other reviews. Regular thing for them. They get a lot of sales this way.
Watch for extra chage for expidited shipping you don't need. (scam)
Never was in stock..

Date of experience: February 9, 2022
Georgia
1 review
0 helpful votes
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Hawkeye Depthfinder and NorCross Marine Products
January 25, 2022

Hawkeye Depthfinder and NorCross Marine Products went the distance to replace my transducer for my Depthfinder. Had to pay shipping both ways but worth the wait. Customer service was a good considering they do not handle phone calls. They only do it through email correspondence.
Thanks for the good customer support.

Date of experience: January 25, 2022
Chelsea B. — Boats.net Rep
over a year old

I'm pleased to hear our customer support was able to help get you your Hawkeye Depth Finder and NorCross Marine Products. Thank you for sharing your feedback, Marc.

Texas
1 review
0 helpful votes
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I have a 1992 Yamaha outboard I've restored thanks to Boats.net. They hade the diagram for the correct model and stocked parts for it not found anywhere else. Great service whenever I had a question. Even have the specs for my 1983 16/52 Monark. Monark is a thing of the past and I couldn't find information on my boat anywhere when I bought it. Boats.net has the specs on line free.

Date of experience: December 28, 2021
Chelsea B. — Boats.net Rep
over a year old

Thank you so much for sharing your review. We are so pleased you have found the diagrams helpful to find parts for your Yamaha outboard. We appreciate you taking a moment to share your feedback and hope you continue to choose Boats.net in the future.

New Mexico
1 review
0 helpful votes
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Right parts, delivered on time, fair price, easy to order and easy to check on your order. Will order again

Date of experience: December 10, 2021
Chelsea B. — Boats.net Rep
over a year old

Thank you for sharing your review David. We hope you continue to use Boats.net for your OEM part needs.

Florida
1 review
0 helpful votes
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Very good online store
December 11, 2021

Bought it with them a couple of times and never had any problem very good store with a quick response. I recommend and I still use this site for my boat needs.

Date of experience: December 10, 2021
Chelsea B. — Boats.net Rep
over a year old

Thank you for the recommendation and the 5 star review Alex.

North Carolina
1 review
0 helpful votes
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Great inventory for older motor parts. Shipped when they said it would ship. Prices are very competitive.

Date of experience: December 10, 2021
Chelsea B. — Boats.net Rep
over a year old

We appreciate your 5 star review Kenneth!

Texas
1 review
0 helpful votes
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Your site is easy to kook up part numbers, Pricing good, Easy to mauver, good parts brake down and good prices.

Date of experience: December 10, 2021
Chelsea B. — Boats.net Rep
over a year old

We are happy to hear you are finding the website so helpful for your orders. Thank you for the review Hughes.

New York
1 review
0 helpful votes
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Sold me an item they don't have in stock
November 23, 2021

Purchased and item in September, was supposed to receive it in 3 weeks. Never received an update and now it's supposed to be shipped dec. 23rd. Don't buy from this company if you need it in a timely manner. Oh and the customer service is terrible.

Date of experience: November 23, 2021
Chelsea B. — Boats.net Rep
over a year old

Thank you for sharing your review. As an OEM dealer who delivers thousands of parts, we are unable to store all of them in our warehouse. So whenever we receive an order that we don't have in stock we make sure to provide an update on however long we expect the manufacturer to take in delivering us the part. We just can't determine how long the manufacturer will take. We are sorry we didn't get you the parts you needed in time and we hope you give us another chance!

Texas
1 review
0 helpful votes
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Need a rush part. Paid expedited shipping. They sent it ground which will be 7 days. So I would avoid paying for fast Shipp ng and just expect it to show up whenever.

Date of experience: November 4, 2021
Chelsea B. — Boats.net Rep
over a year old

We apologize for the inconvenience this may have cause. Please reach out to us directly via call so we can look into what happened and make this right for you. Thank you for letting us know about this.

California
1 review
2 helpful votes
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Horrible
October 27, 2021

Stay away from these idiots. Ordered Yamaha parts. First they told me 3 days, then a week and a half and now it's December 10th. I get it if it's a backdated part from the manufacture. But don't keep feeding me bull$#*!. Now they want 3-5 days to return my money.

Date of experience: October 27, 2021
Chelsea B. — Boats.net Rep
over a year old

We really apologize for the delay. Backordered parts are those parts we needed to order from the manufacturer. We don't get an updated list of what's available until we place the order from them. As for the refund, 3-5 days is the estimated processing depending on your bank provider. Please do not hesitate to reach out if you need further assistance.