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Boats.net

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
258
value
99
shipping
101
returns
46
quality
87
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Iowa
1 review
0 helpful votes
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Very helpful!
February 24, 2025

Was missing a part in delivery and they sent another. Also ordered too many parts and sent me a RMA to return. Good company to work with!

Date of experience: February 24, 2025
North Carolina
1 review
0 helpful votes
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Good Experience
February 22, 2025

Item as described, quick shipping, good communication

Hard to find part

Date of experience: February 22, 2025
Florida
1 review
0 helpful votes
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Fast shipping
February 21, 2025

Ordered online part was exact and shipping was fast delivered as said in order

Date of experience: February 21, 2025
Florida
1 review
0 helpful votes
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Dependable and supportive
February 21, 2025

Thanks to all for the past 18yrs plus of support and dependability. The tech team has been helpful in many situations.

Date of experience: February 21, 2025
Arkansas
1 review
0 helpful votes
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In stock items ordered & paid for are now 'out of stock'. So now, the rest of my items in my order are held hostage for an entire month waiting on manufacturers to supply stock. Leaves me & my customers high & dry. I could really use some of my other ordered items to finish other customer builds...

Boats.net attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2025
Georgia
1 review
0 helpful votes
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Outstanding
February 19, 2025

Very good place to be able to look up boat parts.i like the diagrams you can see what part you need and where it goes. Prices are good and fast getting the parts to you after you order them.i would recommend any one give them a try. I just ordered Mercury 250 pro xs parts. Everything fit! Thanks. I will be ordering from you guys in the future thanks again.

Date of experience: February 19, 2025
Alabama
1 review
0 helpful votes
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Incredibly fast delivery.
February 19, 2025

I have an older motor,2001 Johnson 50 hp outboard and have had some lower unit issues.Another vendor had a backorder issue on reverse gear and this vendor eventually shipped entire gear set to my mechanic but he NEVER received gear set and I have had issues resolving the missing gear set.My wife suggested another vendor and Boats.net sent entire gear set to me and I will personally hand-deliver parts this Friday.We ordered them last Friday received them just yesterday!Awesome service

Date of experience: February 19, 2025
Florida
1 review
0 helpful votes
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Very pleased
February 19, 2025

I ordered an electrical part for a friend. When it arrived, I thought it was not right. I easily found a contact us icon. I called the # and to my surprise I actually got a real person to talk to and understand! This person was very helpful and knowledgeable.

Date of experience: February 18, 2025
Florida
1 review
0 helpful votes
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Good Service.
February 18, 2025

I only will recommend a faster shiping and delivery without having to pay for speedy delivery

Date of experience: February 18, 2025
North Carolina
1 review
0 helpful votes
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Easy - Peasy
February 17, 2025

The ordering process for parts was easy, thanks to clear exploded diagrams that made it straightforward.

Date of experience: February 17, 2025
Florida
1 review
0 helpful votes
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Great place to find Mercruiser Parts!
February 16, 2025

Live this website to find real spare parts for Mercruiser engines. Just wish shipping would be included for anything over $50.

Date of experience: February 16, 2025
Louisiana
1 review
0 helpful votes
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Great service and friendly
February 14, 2025

They answered every question I had about the part I was ordering. Shipping was faster than I expected.

Date of experience: February 10, 2025
South Carolina
1 review
0 helpful votes
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Great service
February 14, 2025

Have placed many orders and everything has arrived quickly and packaged securely

Date of experience: February 14, 2025
Mississippi
1 review
0 helpful votes
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Purchase
February 14, 2025

Quick and easy parts look up. Great prices. If I can't find it locally, I always use boats.net for OEM parts.

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
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Placed several orders with them, great experience to date. One thing, I wish when there is a back ordered line item on your order I would like to have them send the other items rather than hold the whole order until the back ordered part came in or at least give you the option. Not a deal breaker though!

Date of experience: February 13, 2025
Illinois
1 review
0 helpful votes
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Top service
February 13, 2025

Second time I buy spare parts with Boats.net and service is absolutely perfect! Easy website and quick shipping. Top customer service

Date of experience: February 13, 2025
Idaho
1 review
0 helpful votes
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Parts were easy to find for my 25 hp Tohatsu four stroke. I have never had parts put on Back Order.

Date of experience: February 12, 2025
Ohio
1 review
0 helpful votes
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Open box
February 12, 2025

My parts were delivered in a box that was insufficient to the weight of the parts I would like to add pictures but do not have that option

Boats.net attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 10, 2025
New Hampshire
1 review
0 helpful votes
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Fast reliable shipping.
February 11, 2025

I needed the item right away and they had it to me in 4 days with free shipping.

Date of experience: February 11, 2025
California
1 review
0 helpful votes
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Bryan worked with me to find the part I needed. It was out of stock. It was out of stock everywhere. He researched and found one that could work. He put in the effort.

Date of experience: February 11, 2025