On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I forgot to add a gasket on an order. I called and the CS rep handled it with no issues at all it arrived on time and the repairs were not delayed at all. Thank you boats.net
The right parts for my engine the first time around. Great customer service and support.
Left items in cart and saved list. They remained. This did not happen with partsvu. Products were in stock and delivered within days. Very easy and simple
Been buying from here for a couple of years and will continue.
Can find most if not all parts using boats.net website. When I do need to talk or chat with them, I get what I need
I received products that I ordered, didn't take very long and am satisfied
Hard to find parts in my area. Fast and reliable parts available.
All parts in stock and shipped quickly, arrived earlier than expected.
I was able to easily order the correct parts from the website. I did call Customer Service to amend an item and they were extremely helpful. The order shipped out the following day and the parts arrived ahead of schedule. Excellent job Boats.net. Thank you
I was really surprised they had some of the parts I got. Shipping was very fast and communication was good.
Service and ease of the ordering has been great! Will continue doing business.
I was very easy for me to find and purchase what I needed for my boat. I highly recommend Boats.net for boat needs.
The web site is well-organized and makes it easy to find what you're looking for. My order shipped quickly and was exactlly what I needed.
Genuine yamaha part. Just what I ordered. Fast shipping. Smooth transaction.
I ordered a switch for my Mercury Outboard and the item arrived very quickly and was exactly as described!
Advertised was a package of the same gaskets for a GOOD price. Web site showed a picture of the package of gaskets. When I received my order I only got 1 gasket instead of the package as advertised. If I elect to use Boats.net again I will be calling them in advance of placing an order to confirm that what is advertised is truthful and not a mistake!
Quick, fair prices and fast delivery. I also value the return policy
Parts were received timely. Everything was correct and the parts were a good quality.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members