BlueflyReviews 374

I purchased a bag on December 10th with promises it would come before Christmas, I then received a confirmation that the product was being shipped out on December 14th. By December 20th there was no movement on the label. I then proceed to call their customer service which now I have been in contact with everyday with numerous representatives and supervisors telling me it would come before Christmas. Now Christmas Eve I found out that was not the case and all they try to do is offer a $25 dollar gift card are you kidding me. I myself work in customer service would call each time with patience and understanding but after never receiving a follow up as promised I honestly think this is the worse experience of online shopping I ever had. Thank you for ruining my mother's Christmas, I will not be keeping my purchased item as now it has an arrival date of December 28th.

So many times i've been on websites and had a quick question and tried Chat help, only to have it fail, go unanswered, or received answers that were clearly cookie cutter broad responses. I wondered if i had even found a live person. A few times recently I've been on the bluefly site shopping - and my questions were answered quickly, responsively (actually Knew what i was trying to ask instead of asking me 10 general questions first) and helpfully. Would recommend shopping here!

I ordered some bags off this site recently. It was my first time using this site, and after what I have experienced I will never use it again, and highly recommend no one else does either.

I ordered two pre-owned bags. The picture made the bags look fairly new and in good condition. However, when I received the bags they were in terrible condition. One in particular was incredibly dirty, stained, with worn leather and a broken zipper.

I immediately contacted the seller who told me that I cannot return the bags because I already cut the orange cable. This "orange cable" was a standard zip tie that could have been purchased anywhere. It never even stated anywhere that I could not return the bag if I had already removed the zip tie. They said this was a strict company policy, but one of the bags did not even have an orange zip tie on it. How can this be a strict company policy if you are allowing bags to leave without a zip tie on them?

So I contacted Blue Fly for some assistance. I thought, there is no way that an orange zip tie is honestly preventing me from returning this dirty, damaged merchandise. I explained the story to Blue Fly, who sent me an email stating that I was unable to return the bags because they were "final sale". I understand that the website said "final sale" but I did not have a chance to see these bags before I purchased them. The picture made the bags look brand new. If I knew what I was purchasing, I never would have bought them.

It seems like they mark items as "final sale" when they know that they are in such bad condition that no one else will want them. They post pictures that make the items look far better than they are in real life to get you to buy them. Then when you receive the items there is nothing you can do to return them because they were "final sale". It's essentially a trick to stick people with their worst merchandise just to get rid of it.

Nearly every store will still allow you to return "final sale" items, especially when they are defective, dirty, or damaged and give you store credit instead of a full refund. But nothing was offered to me to remedy this situation, just a "no refund, nothing we can do".

The customer service for Bluefly and their sellers (mine was LXR&CO) have terrible customer service and horrible policies. They should have something in place to resolve situations where customers received something other than what they were guaranteed, even if the purchase was final sale.

I ordered a pair of Gucci sneakers for a gift. My shipment arrived in a little over a week. I was very excited until i opened the box and found someone else's invoice and order in my box! I called Bluefly immediately and spoke to someone who was very friendly and asked for the order number of the order that I received. I guess they were thinking that perhaps the two orders were mixed up and mis-shipped. Of course in the back of my mind i was thinking that my Gucci sneakers were already posted for sale on Ebay and they would make the money back for their order (which cost less than mine) plus a few extra hundred. The customer service rep assured me that she would reach out to that customer and give me a call back and to give her 48 hours. Since this happened on a Friday, I did her one better i gave her Monday and Tuesday in addition to the Saturday and Sunday that she asked for and NOTHING! No call back no email no update. I called again and got another rep who was very apologetic. She told me she would issue a return label because there were no information on my shipment. Oh and the return label would be emailed to me in 48 hours. (sounds familiar). She went on to say that once the item was received the refund would be issued. Then the final nail the in coffin. Since the item was sold out and probably would not be restocked she offered me an extra $25 for my trouble. Bluefly allows some thief to get away with hundreds at my expense and offers me $25 for my troubles. And i'm still waiting for the stupid return label! NEVER AGAIN!

UPDATE: Got my return label. Shipped the incorrect shoes back. A friend talked me into placing another order with Bluefly if for no other reason but to get the credit they offered. Called Bluefly again and spoke to a VEEEEERRRRRRYYYYYYY helpful representative by the name of Heidi. She replaced the order for me for another pair of Gucci sneakers offering me expedited shipping. She was so genuinely apologetic and helpful that I literally told her that she alone would be the only reason that I ever used BlueFly again. I do know that Bluefly did make some in house modifications to their process to improve the shipping inaccuracies and low and behold today I received the correct order before Christmas and the shoes were on sale for less than the original order! Heidi followed up via email every time my order changed status up until the time it shipped and left the warehouse! Thank you Heidi! I did have some serious anxiety over this ordeal but in the end Bluefly did do what they could to help resolve the situation so i'm upping my rating by three stars... All because of Heidi :)

After not being able to track my order, I finally receive my order after two weeks. One of the dresses I purchased did not fit true to size what so ever ( despite the description) and I attempted to return this item. Since I was not a memeber when I ordered the dress it was nearly impossible to figure out how to make a return. Not only that, the receipt sent with the purchase did not specify the 21 day return policy, nor did it explain how to go about making a return as a guest. I finally emailed the customer service regarding my problem with figuring out how to make a return and since it was 24, they responded that it was beyond the timeframe to make a return. Point blank. I then called customer service because I had so many problems tracking my package to begin with and it was delivered beyond the estimated delivery date and nowhere on the receipt did it mention the return policy so all around I was not happy with the poor communication with something I had spent my hard earned money on. The customer service agent then spoke with a supervisor and granted me a store credit for the dress. She mentioned I wouldn't get an email about the store credit until Monday ( I called on a Saturday). I waited and waited and I received nothing from blue fly. I took the customer service agents name (Sabine) after she promised a store credit so then I emailed customer service again explaining what happend. ONCE again they told me the agent I spoke with was wrong and I cannot return the dress for a store credit. I am a very loyal customer to every other website I use and not have I once dealt with such a horrible company with not giving the slightest assistance to please their customers. This is how a company ends up with a bad reputation. Was I trying to play the system no? Have I tried making ridiculous returns on a regular basis no! I'm a new customer who will NEVER EVER order from blue fly again due to their poor communication skills and horrible return policy giving customers no assistance in even an exchange.

Wow. I didn't know the rating is so negative for Bluefly. I too have experienced some deceptive sale practice. Wrote them an email and asked Bluefly to comment. They said the email was forward to customer service which never responded. 12-2-15

12-14-15
To Bluefly Rep,
Your representative has not reached out to me as promised. So I decided to share my experience with other online users here.

I purchased 3 sweaters around Thanksgiving time under Bluefly "sales". What I noticed was that their so called "sale" was nothing more than repackaged regular priced items. Here is an example,
Style# *******, Before Thanksgiving, it was $71; during Black Friday, pre Cyber Monday, Bluefly raised the price to $89 but offered 20% additional discount, so it came out to $71; After Cyber Monday, all discount slogans were gone, the price? Back to $71! The other 2 sweaters went through pretty much the same price manipulation.
I received the order a week later but one sweater was running big, Bluefly advertised free return during that period, so I initiated return without reading the details carefully. For return, Bluefly webpage defaulted to paid USPS return, and once I clicked the selection, there was no way to go back for a different selection!

I emailed my experience to Bluefly through private email and asked for comments. They ignored me first then said the email was forward to "customer service" that would contact me. The "customer service" never replied. Wasn't the first respondent someone from customer service?

Bluefly's handling on price advertisement, free return advertisement, and my emails left me an unfavorable impression, certainly inappropriate for a high end online retailer. To be fair, I'd say people can still pay reasonable price for a very few selective (and probably out of season) items. But be extremely careful about details. I went back to look at Style# ******* again today. With a Visa card for 25% discount, it came out to about $62!

Michael

I bought a bag from Bluefly, but then I realized it didn't have a zipper. I called them next day and the order was canceled. But the transaction was pending on my Paypal. I called them and ask to cancel the transaction, they said the money will be vack in my account in 10 business days. Now more than 10 business days, transaction still pending. WTF? Are you even working there? Do you think my money grow on a tree? My husband says they're worth suing!

I have never experienced something quite like this. No responses to my emails until days later, and no actual response to the questions I'm asking. Just a note that the package was "delivered", but to their own distribution center. I have been waiting on a package for two weeks, despite receiving confirmation it shipped at that time. When I go to enter my order OR log into my account there is no trace of my order anywhere. No trace of it can be found, even though I was CHARGED for the order. It tells me my order number does not exist and that no purchases were ever made.

I order products and they were shipped two weeks later and after they were so late called in twenty times but their system never works, and finally after three weeks of calling my purchases have passed the eligle return date of 21 Days!
Are you kidding me 21 Days?
This is bogus! Trust me go shop on amazon.
I spoke to Heidi and Deanna of the customer service!
Its amazing how in todays days you have a website like bluefly still in business!

I ordered two suits and they sent me one in the wrong size. I did not order wrong, they shipped the wrong size and don't have it in my size now to fix their error. When I called about returning it and asked about how the discount would be handled, they said it gets prorated to the whole order. So even though each suit was above the dollar threshold for using the coupon and even though I am only returning one of the suits because THEY sent me the wrong size, I am losing a prorated portion of the $50 discount. In other words, had I only bought the one suit that I am keeping, I would end up with the full $50 discount.

Very, very poor policy - entirely consumer unfriendly. This was my first and last experience with Bluefly. They just lost a customer.

I basically never write reviews but in this case I am so appalled that I felt it necessary. Buyer beware.

In 9/2015, I ordered a shirt from Bluefly in large, and they sent me a medium. When I called to make a return, they sent me another #$%!$#! Medium. When I returned both shirts, someone in processing only market off one shirt, so I didn't get a full refund. The nice gal in customer service said I was pretty much f--ked due to their own series of mistakes, but she was "kind" enough to give me store credit. When I went to use the store credit on some other items, a processing error has put me in limbo. So, no clothes, no money back 2 months later. At this point, I'm not sure how they stay in business. SCAM.

I had ordered a cosmetics case through bluefly in September, and proceeded through to checkout without login in as a member. Once the site had processed my details, it displayed an error message. At that point I had not received any confirmation of purchase. I had thought, maybe I should create a membership to process the order, and that had worked.

After the purchase had been confirmed, I double checked my paypal, just to check the rates and realised I'd been charged for the initial order I had placed (which I received the error message), I quickly messaged bluefly customer service to try and figure out what had happened and to cancel the initial order.

I received an email back 3 days later saying I cannot cancel an order via email, although it was the fault of the website failure that had caused the issue.

There had been emailing back and forth, with various bluefly customer service team members, not being able to locate the initial order due to different email addresses being used, where they could've simply searched for matching names and addresses, which could've been a simple solution.

Afterward, I shipped the initial order back, and only received a partial refund. I received a completely random amount on the return shipping (clearly they should not be running a business if they can't do simple maths), then also a partial refund on the item and even charged for a $6.95 shipping fee when blatantly it was at the fault of their website.

It has been 2 weeks since their last email of 'We sincerely apologize for the delay in getting back to you. We are further researching the credits to your order so that we may give you a clearer understanding of what you were charged. We will be sending more information to you shortly. We appreciate your patience.'

So, please please please, save yourself the agony of dealing with this so called 'company', save yourself the hassle, they may have great deals, but trust me, it's so not worth it!

I just got off the phone with a rep a minute ago. I received a damaged Gucci bag- scratched and worn metal- displayed online as "new" on Oct. 30, I called the SAME DAY to report it and got an email 5 days later asking if I wanted to return and I replied yes, 9 days ago they said they were going to send me the label- still haven't received it. I called at 9 am this morning, a rep told me their supervisor has it under "urgent" and I would receive it by the end of the day. Nope. Just called again and they said I would get it "later today". Based on the last incidents I HIGHLY doubt it.

From reading so many other's awful return experiences with BF, I'm terrified that I'm not even going to receive my refund once they receive the package. If that's the case, I would absolutely consider chargeback or BBB. I am extremely disappointed in your company, Bluefly. I expected a more helpful and efficient customer service from you- especially when it's dealing with an $1,800 order!

From my experience, I would advise anyone to stay away from this company.

**UPDATE: No return label. After having a rep telling me "business hours are technically till 9..." Well, its 9 now and I have received nothing from you guys. I can't believe the way these people blatantly lie and give horrible excuses. Disgusted.