BlueflyReviews 374

So i ordered a pair of Saint Laurent booties for Bluefly. They came and i could to get my foot into the bootie. So i called to return then, and the rep told me I could not do so cause they were "FINAL SALE". I then asked herman she extend the courtesy by doing a one time return cause this is my first time ordering from them. So simply said NO! I then ask to speak to a manager and she told me that no manager is there because they just opened. Furthermore she goes on about how i can maybe find someone to purchase the boots from me. Cause there is nothing she can do about it. As she kept repeating this trying to get me off the phone. I AM THROUGHLY ANNOYED! I should've read the reviews before i decided to purchase anything from Bluefly. This is ridiculous!

I tried ordering a pair of shoes 2 times online and 1 time by calling, all 3 orders where cancelled! When I finally got an email about a week later they told me the shoes were out of stock! Never have I experienced such difficulty to make a purchase, I even contacted the bank because they kept insistintg it was the banks fault but the bank reassured me the charges went trough. I even made another purchase from another site with the same credit card and had no issues, my issues were only with bluefly. Its sad because I really wanted those shoes for my wedding and now Im left with no shoes! Dont rely on them! I now suspect they didnt want to honor the price I initially found because days after my first order the price got higher and higher. Save yourself a headache and dont purchase from
Here. There are other boutiques who offer same prices and are more reliable and care for there customers.

They do NOT have a since of urgency. They do want you to return an item within 24 days but i tried returning mine right away since it was nothing like in the photos they said they would send me an email adress with instructions and a prepay label. On top of that later after one day i contacted them and they said it would take about 2-3 business days for me to recived that email and then another 5 days until they get my item back and allow another 7 business days for my refund to be on my card. Thats
Such a long process with no since of urgency. Im trying to get my money back asap so i can buy another item elsewhere before it runs out but they make it long. I'll never shop at blue fly again ever! And it was an almost $1000 item

I have tried to order a pair of shoes THREE times from this company - one pair twice, and a separate pair once. All three times the order went through and then a week later i get an email that the item was out of stock and the order was cancelled. How, in today's day and computerized age, is a company so incompetent that they have fouled up not one, not two, but THREE orders?! I have NEVER experienced anything like this ever before with any other company. I was hoping third time was going to be a charm, but it turns out it was third strike and i'm out. And when they inform me, they give me a code for free shipping - well, all three orders had free shipping to begin with so THANKS FOR YOUR OVERWHELMING GENEROSITY.

I received a very cheap looking "supposedly $1800 necklace with weird T's all over it" from Bluefly (whom I had never ever heard of prior to this). When I contacted Bluefly (the same day I received the ridiculous necklace) I was told they would look into it and work on getting a return authorization for this item that I did not purchase. A couple of days later, I found out that a fraudulent account had been opened through Synchrony bank in my name and linked to my Amazon account. That is what was used to purchase this item. After numerous phone calls to Bluefly (who not one single time returne any of my calls to help resolve this problem) I was finally told the company wouldn't take the item back. Ridiculous! They don't want it back, but it will not be paid for by me. It is now in the hands of my local police department and being investigated as identify fraud. My guess is that the idiot who purchased the item in my name tried to get it shipped to them but was not able to because of address discrepancies. Now, I do realize the fraud was not the fault of Bluefly; however, I am very frustrated at their lack of customer service. Trying to communicate with these people is like talking to a brick wall.

Wow. I should have read all the reviews before i bought something. I shop on line all the time and thought this company was reputable. I ordered a pair of shoes and it took 2 months to arrive... when they finally arrived i didn't want them. I tried to return them and they told me my order "did not exist"... upon further review, they then told me that the order was delivered 2 months ago and i am outside of their return policy... i literally just got the package and tried to tell them i have not had the order for two months. Very stressful situation and now facing a store credit that i do not want or need since i will not be shopping there ever again. I am still waiting to hear back from customer service which they said will take 2 days... this is crazy and very bad business. Order number *******6130 1 which, by the way, they claim doesn't exist... do NOT order from this company. Beware. Wish i was warned.

I purchased a $300 bag on Bluefly.com. I used the bag for a little over a month and the leather around one of the handles has completely torn off. I contacted customer service and they said that I can not return because I have "used" the bag and it is over 21 days. As I can not see into the future, I am not exactly sure how I could have known the bag was DEFECTIVE without actually using the bag first. Realistic? Rational thinking? Hmm... Clearly, I will not be shopping with BlueFly again - I will make my purchases at a retailer (online or brick and mortar) who will stand behind items they sell.

---- Update 6/23: This is the how they handle it: I am a supervisor with Bluefly and was given your request to speak with a supervisor. I have reached out by phone, but was unable to reach you. We are very sorry, but after review we are unable to accept a return or refund you for this item due to the time frame that has passed. Please contact the manufacturer or a repair shop for further assistance

Should you require assistance, please call Bluefly Customer Service at 1.877. BLUEFLY (*******359). If you are calling from outside the United States, please dial *******000 and press 1 to speak with Customer Service. Our FlyReps are there to serve you Monday through Friday from 8:00 a.m. to 9:00 p.m., Saturday from 10:00 a.m. to 6:00 p.m. and Sunday from 12:00 p.m. to 6:00 p.m. Eastern Standard Time.

I ordered an expensive Vanhi 14K gold necklace with a diamond pendant. The necklace is beautiful, however when I read the inscription on the necklace it clearly said 10K and not the 14K that was advertised on the website. I think that Bluefly needs to update the webpage to reflect the true gold weight and refund some of the money for those who purchased this necklace thinking it was 14K. I haven't gotten the diamonds inspected yet to see if those are fake. I would like to believe that they are real, but at this point I do not trust Bluefly.

This is the worst company I've dealt with when it comes to customer service. It's as if they train all their staff to make it as difficult as possible for a customer to return items. I had a huge order sent to me and their representative helped me and checked me out as a "guest" customer. Most items did not work out and it was a huge order, ~ $4,000. I didn't know what to do as the order didn't come up on my account. I had no way to return them because the order didn't even show up in my account. Finally, when I called them, the representative said it was all FINAL sale! I went back to check each and every item and none of them were final sale! They just outright lied to me. I then called back and complained about why they would claim that the items were final sale when they were all still being sold on the site as regular items. They said they would look into it. I didn't hear back for a while and when I called them again, they said that they emailed me labels to return the items but I never got them. I then called again several times and they said that they would look into it only to tell me that the time to return has passed therefore, I cannot return any of the items.
Meanwhile, I see them still selling the same items I am stuck with which I have never worn, still in plastic bags and hangers worth about $4,000.
This company should be investigated by the Federal Trade Commission.
They are downright deceptive to their consumers. I have many friends who have had the same experience with this company and they are never shopping there again.
I strongly advice anyone who is thinking of shopping at Bluefly to heed other people's warnings. Stay away and shop elsewhere!

The worst website I have ever got anything from. I do all my shopping online but this company has made me reconsider ever shopping again. They are the worst with customer service support or anything the dumbest return policy on the planet. They charge you taxes upfront and dont refund them. Even when provided by letters by the CBSA that they are the ones who should return my tax they keep on going with the scripted answer. The worst company on the plant. I am surprised they are still in business

If there is an option for zero star, I would give bluefly.com zero star! My bf bought me a cashmere for Christmas and he ended up returning it. He gifted the store credit to my account and unfortunately I forgot the password to my account. I called the customer service 3 times on 2/29/2016 and was told there is a IT issue that's why I am not getting the password reminder. They put in a IT request ticket for me and promised to give me an update in 2 days. A week later, on 3/8/2016, still no contact from Bluefly. I called the customer service again and was told IT request is in waiting status and there is no promise of when they will actually look into my issue. 4 phone calls and waited for more than a week, I still can not get my password back! Please spend your money somewhere else.

Hands down the worst company I have ever done business with in my 60 years. What a scam! Sell over priced items that one cannot return. For shame on this business---I cannot imagine how they even STAY in business. Who would want to do future business with a company that has a no-returns policy? Buyer beware. As a matter of fact, don't buy from them at all. Save yourself the very expensive, over $500 mistake I made.

Their customer service is HORRIBLE! I called in November regarding a return. It is now end of JANUARY and they STILL haven't gotten back to me. Every time I call I'm told I will be sent a return label within 48 hours and every time nothing happens. I called and asked to speak to a manager - was told I would get called back. Wasn't. These people are horrible. This service is horrible. I will never shop here again and I will tell everyone I know not to shop here. You suck Bluefly! The worst.

We ordered a dress from Bluefly early December, to be delivered to Finland. The tracking link only activated 2 weeks after the order (23.12.2015), claiming then that the parcel had been already delivered on 15.12.

There is no sign of the parcel, and customer service directs to check the erraneous tracking link and asks to call US. Pretty bad job, I'd say. As Bluefly reps seem to be more active on this site, perhaps we can get some help here.

Tintti K., Saska T.