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Blindster

4.8

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From the business

At Blindster.com, we make custom window blinds, shades, and shutters simple and affordable. With more than 100 years of combined experience, our team knows this industry inside and out. There’s no question we can’t answer and no problem we can’t solve. We’ve sold millions of window coverings to satisfied customers nationwide, earning a reputation for quality, value, and outstanding service. Our unwavering commitment to customer satisfaction has helped Blindster grow into one of the largest online retailers of custom window coverings in the U.S.


blindster.com
Founded in 2010
Jersey Village, TX
How would you rate Blindster?
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Blindster Reviews Summary

Blindster has a rating of 4.8 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blindster most frequently mention customer service, good quality and great price. Blindster ranks 3rd among Blinds sites.

service
169
value
162
shipping
159
returns
53
quality
159
This company responds to reviews on average within 1 day

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Georgia
1 review
0 helpful votes
Follow Sherri R.
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Great product. Great price.
September 15, 2019

We had several in home estimates on solar shades for our home. After looking at the money we would save on Blindster, we decided to give it a chance. We bought one initially to make sure we were happy with the quality and color. Then we purchased for all other windows. Our initial blinds had a shade with pull chain, we decided to go with the spring pull shade with others. They both were of good quality. We could not decide between the 93% and 95% solar shades as we wanted to keep the heat out but keep out view. The 95% kept out more heat and you could see thru almost the same. The pictures below with the 2 windows shows a 93% on left and 95% on right. The second picture shows how the shades look with valances. It is certainly a nicer look with the valances but in areas with little use, I'm not sure they are worth the price. I would purchase from this company again.

Date of experience: September 15, 2019
Florida
1 review
2 helpful votes
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I recently ordered three solar shades of different sizes for recessed windows and they all came in not wide enough. Even if they were wide enough for some reason they leave a large gap on each side between the shade and wall. The first two were about 1/4 inch short and I used washers to shim the shade bracket out far enough to make them work. The third shade was 1/2 inch short and I contacted customer service who had me measure the window and take a picture of the tape measure measurement. I had to pay an additional $15 for shipping and the second shade arrived only to find it a 1/4 inch short. Again I got out some washers and used them for shims to make the shade work.
Needless to say very disappointed and will never use them again.

Date of experience: August 10, 2019
New Jersey
1 review
4 helpful votes
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Not much to say... dont waste your time and money. It couldnt be more cheaply made, and flat out ugly. Honestly, go somewhere else where you can see the quality of the product.

Date of experience: August 7, 2019
Georgia
1 review
2 helpful votes
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I ordered a $200+ blind from blindster.com. When it arrived it was 1.75" too short on one side and 2.75" on the other. After 2 notes to blindster customer service carefully explaining that the blind is simply too short AND crooked, all I receive are form type notes explaining how how to "adjust" the blinds. STAY AWAY.

Date of experience: May 27, 2019
North Carolina
3 reviews
3 helpful votes
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PRO: Competitive price when using 50% off promo. Seemingly strong mechanism.

CON: Mixed up the length and width of 2 blinds and they had to be replaced. Took 5 back and forth emails to do this and customer service was abrasive and argumentative. Workmanship is very poor. One blind had the string holding the blind incorrectly strung and wound around another string. The cutting is done with the wrong or very dull saws so that the ends are heavily chipped. The blinds are full of plastic chips from cutting and these get all over the place and had to carefully vacuum the house after I hung these. Had to vacuum again when I got the replacements which also where littered with hairs and other debris, the factory which supplies these must be filthy. There is no texture on the blinds so you could call them plastic blinds but why you could call them faux wood I do not know. When ordering inside mount blinds the valances are cut the width of the blind and you are not given a choice of this. Since the top part of the blind is flush with the window I would have liked the valance to be a little wider so you did not see the metal mechanism box: a choice would be nice. Valances showed a lot of chipping where they were cut.

REC: NO! Do not pick these.

Date of experience: April 20, 2019
Pennsylvania
1 review
3 helpful votes
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I'm hoping to resolve this with Blindster--I'll update after I know how they will respond. I bought 18 3.4 inch Prism Express Cordless blinds on 7/27/16 and we were thrilled with them. They were pretty, the mechanism worked fine (still does) and we received many compliments. However the blinds were down this spring (3/19) and I was washing the windows on the outside, I was horrified to find that they are coming apart on the back. As the blinds are often up on this side of the house when the weather is nice, I hadn't seen the problem before, so I don't know when it started, but considering the advanced state of the defection it must have been going on for at least a year. See the pics below. The company has a "limited lifetime warranty" so we will see just what they will honor.

+1
Date of experience: March 31, 2019
New York
1 review
1 helpful vote
Follow Laraine A.
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The double cellular shades we purchased fit perfectly. At first we didn't quite understand the installation instructions, and a quick call to Blindster customer service clarified everything, and they were simple to install. Before I ordered, the company provided me with all the free fabric and color samples I needed to make that decision. Once ordered, the blinds arrived in about a week. Compared to shopping at Lowe's or Home Depot, this saved us so much money, and we didn't have to have people in and out of our house.
Yesterday, I called and asked the company about what I would need to keep the blinds in place when closed with the window opened and breeze blowing. The customer service rep told me she would order me "blind stays" from the factory at no charge. Wow!

Date of experience: April 24, 2018
Colorado
1 review
2 helpful votes
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First of all, I love the blinds we purchased - great quality, easy to install, makes the home so much better! Secondly, we had an issue with the first order (fit not right), and Blindster fully refunded the order. Their only request was that we donate the incorrect-fitting blinds, which we were happy to do. Highly, highly recommend, and I will continue to purchase blinds here anytime I need them.

Date of experience: March 29, 2018
Illinois
1 review
4 helpful votes
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I received a defective product and I am having issue with getting a credit back. I've ordered from them three times, and it's surprising how difficult they are being with me. I'm going to use amazon from now on or another service unfortunately

Date of experience: October 25, 2017
Becky R. — Blindster Rep
over a year old

Hi Jenny,
I reviewed the notes on your order and I see you purchased 10 shades and 1 was defective. I spoke with our customer service supervisor Whitney and she said she had spoken with you and requested you either send photos of the damage or that we would pick up the shade and provide credit upon inspection. We sincerely want to make things right here so we hope you will work with us so we can get a replacement shade out to you ASAP. We apologize for the inconvenience.

Connecticut
1 review
4 helpful votes
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Great Customer Service
August 10, 2017

Bought blinds online, only to find out my windows were too narrow for the inside mount. Called to return and order an outside mount and there was absolutely no hassle. I was extremely impressed with the customer service. And the blinds are fantastic too. I love that they give you free sample so you can see how the color looks before you order.

Date of experience: August 10, 2017
Oklahoma
1 review
10 helpful votes
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Stuck with gold roman shades
May 12, 2017

Ordered roman shades and was very disappointed with the color. I knew you could send them back if they didn't fit, but I didn't know you could send them back because of the color until I heard it on a commercial. So I called and they said it was a 60 day warranty and I had missed it by 3 to 4 weeks. After explaining I didn't know I could send them back they offered me 50% off new ones. Very disappointed considering they offer 45% off to anyone. We ordered Tulsa Tan, and it looks gold instead of tan.

Date of experience: May 11, 2017
Becky R. — Blindster Rep
over a year old

I'm sorry you didn't like your shades. I will call you to see if we can get this resolved.

Texas
1 review
6 helpful votes
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Long story short - I ordered 3 blinds and they fit and mounted fine but 1 of them did know scroll as it should (didn't scroll at all). I left a poor review and they contacted me immediately with the probable cause (settled during shipping) and it was a 10 second fix that I just couldn't see without knowing the product. So THANKS! It's good to know they read the reviews and take action. I'll be back!

Date of experience: April 25, 2017
Nevada
1 review
2 helpful votes
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Great Product
April 20, 2017

I have ordered from this company many times. My last order included 3 bamboo shades. They are heavy duty and were easy to install. Love this company!

Date of experience: April 19, 2017
New York
1 review
0 helpful votes
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Perfect Fit
March 16, 2017

Our order was received in a timely manner and all the blinds fit perfectly. They were easy to install and look great.

Date of experience: March 16, 2017
Washington
2 reviews
7 helpful votes
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The blinds are great, but the installation instructions are no where near correct. We were shipped a one page installation guide that was very confusing. Checked on the website and there was a SIX page installation guide. It wasn't much more helpful. We went on YouTube and Blindster's videos were mostly about how they are made. We found another video that helped us install the blinds (except for the valance.) So not happy.

Date of experience: March 15, 2017
Georgia
1 review
1 helpful vote
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Could not ask for more!
February 13, 2017

First, they had great prices, especially with the current 30% off promo. The solar shades we ordered (a cool exotic weave) looked amazingly custom and high end. Sadly, I made a poor decision in mountain location and they were kind enough to redo a few shades for a minor charge of the size difference. Outstanding customer service and high class products. Will definitely refer to others and buy from again!

Date of experience: February 12, 2017
Texas
1 review
17 helpful votes
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I have used blinds.com for my last 6 houses, but I decided to give blindster a chance because I had been hearing so many commercials. I was very disappointed with the switch. This is a much cheaper looking product and the installation was much more difficult. Their valance system is not adjustable like blinds.com, and their large head screws make it impossible to slide the head rail in. The blinds look ok, but I won't be a repeat customer.

Date of experience: February 11, 2017
Wisconsin
1 review
1 helpful vote
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Blinds
February 7, 2017

It was great! Fit perfectly. I would recommend blindster to anyone!

Date of experience: February 6, 2017
Canada
1 review
0 helpful votes
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Excellent Customer Service
January 30, 2017

The product was as described and met my expectations. Although, there was some shipping damage, when I contacted customer service, they promptly sent replacements. I couldn't be more please that there are still some companies that value customer service. I'll shop with Blindster.com again in the future with confidence. Thank you.

Date of experience: January 30, 2017
Wisconsin
1 review
0 helpful votes
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Nice blinds
January 28, 2017

This is my third blind order, I think. Maybe more than that. Nice blinds no issues. Good price. I tell everyone about blindster. Wil. Order again when I need to. Use in all my rentals. My daughters house.

Date of experience: January 28, 2017