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Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.
Blinds.com Reviews Summary
Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything about blinds.com is outstanding. Product options, website, ordering and customer service experience!
An excellent experience again and great products. I'll continue to be a customer when needed...,...
Ordering was easy. Arrived in a reasonable time. Looks great in my kitchen...color was exact to the sample sent. Would order again and also recommend. 5 stars!
Great selection and well organized on website - easy to use! I wouldn't use any other company for my window shades/blinds.
The site is very easy to use. The instructions for measuring and installation are easy to understand. The packaging is great and they were delivered quickly. I was able to install the blinds with no problem.
Ordered shades ahead of time after buying a new home so they'd be ready when it was time to move. After installing, I realized I accidentally ordered one shade as light filtering instead of blocking. Tried to have it remade as advertised but because it's slightly past the 30 days Blinds.com won't remake it. Disappointing after spending thousands on shades.
The website is a little confusing and lacked some details so I called and spoke with Phil. He had all the answers to my questions and I was able to place my order without any trouble. Had to go all the way to the Cart, answering numerous questions, only to find the color/material we chose wasn't available in the width we were ordering When installing found they did not provide good guidance for outside mount as to where to mount the brackets.
The remote control is difficult to use. It moves the blinds open and closed too quickly. I have to use both the open and close buttons repeatedly to achieve the setting I like.
Easy and convenient
Very satisfied with my order I will use this again when I need more blinds. Very good service.
IT WAS EASY, I would order again when I needed, I installed the blinds myself, everything was perfect, measurements was perfect.
A lot of great blinds to choose from. I am very pleased with my blinds.
The color choices were great - a lot of colors as well as styles.
Shipping was pretty quick.
Blinds.com offers a n excellent selection of window covering products. The customer service is excellent, and especially "Trent" (my advisor) is exceptional at his job.
Thank you to Trent! He was a great help, and so professional and pleasant too.
I'd never seen a honeycomb shade that has both a sheer and a blackout shade in one shade. Genius! Great price too and quick delivery. It looks great and fits perfectly.
Great sale price on a solar shade and easy to order
Previously, I ordered two very large inside the frame blinds (measured correctly!) for my house and they were fine. I recently ordered a blind to go in my RV that had to be a specific width. I filled out all of the pertinent ordering information on the website but they made the blind too short. And unbeknownst to me their sure fit guarantee is only applicable for 30 days. So I went through their warranty blah, blah, blah, sent photos, etc. And of course, they refused to honor the warranty. They told me what they sent me was what I'd ordered and I needed to review their measurements instructions So no honoring the warranty whatsoever. Needless to say I'll be ordering from another company moving forward.
Love the discounts and promo. First time customer. Great company to deal with. Received product promptly
Nobody seems to know what the other side is doing. Unable to get to talk and get real answers from anybody it is always the other guys fault.
We ordered our blinds on Jan 5th 2024. The gal cam, measured said "they should arrive by Jan. 19th". That day came and went no blinds, called them and the answer I got was "it is not us but our manufacturer". Dont know who the manufacturer is never got to talk to them. Here it is Feb 19th 2024, blinds arrived and I understand they will be installed on Feb 29th, 2024. Blinds.com using my money and I have no blinds. Dont get sucked in and buy from them.Maggie
Blinds that stay up are fine had three window blinds with no cord pull didn't stay up look bad they are remaking them which was no problem can not tell of success yet.
The solar blinds fit great and were easy to install. I saved thousands by buying from Blinds.com. I did wait for the 50% off sale.
The site was easy to use even after a few mistakes but easily corrected. Well thought out website that made ordering easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear that you are having fit issues with your blinds. I would love to look into this further. Please note that our 3-year warranty covers manufacturer defects only. We also offer a 30-day SureFit Guarantee (https://www.blinds.com/surefit) that covers up to 4 items, per household, per lifetime. No worries though, I am here to help. Please email me at [email protected] with your order number and details of any changes needed. I am happy to look into this right away. -- Jessica N