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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
quality
2,585
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155,178 reviews

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Alabama
2 reviews
0 helpful votes
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I loved them
February 18, 2024

They were really beautiful and well-crafted. Easy to order, arrived in a reasonable amount of time and came perfectly packaged.

Date of experience: February 17, 2024
Massachusetts
1 review
0 helpful votes
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Great service
February 18, 2024

Leslie was very helpful in talking me through the process and sent sample swatches to give me more options. The guy who came to measure and install was also very nice and gave good advice. It was all done very timely.

Date of experience: February 17, 2024
Idaho
1 review
0 helpful votes
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Great service
February 18, 2024

It was east to place the order and there was a sale going on so we were able to get a discount. The blinds were delivered and everything was great except one of the wands was broken.

Date of experience: February 17, 2024
Colorado
1 review
0 helpful votes
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Great blinds. I will always order from blinds.com
February 18, 2024
Updated review

Always easy and reliable! I order all my shades from blinds.com! Fit was perfect and install was easy

Date of experience: February 17, 2024

I love ordering from blinds.com
July 25, 2023
Previous review

I love ordering from blinds.com. I can count on great quality and orders come fast!

Date of experience: July 24, 2023
New York
2 reviews
0 helpful votes
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I've been putting this off because I thought it was going to be a lot harder to figure out sizing. But this was such an easy shopping experience. I wish I'd done it sooner. The blinds are beautiful and the installers installed in 20 minutes. I do wish the website did a better job of showing light blockage. I probably would've ordered different blinds.

Date of experience: February 17, 2024
New York
2 reviews
0 helpful votes
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These motorized blinds are fantastic
February 17, 2024

Al Hopkins the phone consultant was fantastic. He found out my needs and met them like a true salesman. I appreciate all of his help. Looking forward to installing my new blinds once I receive them. Thank you

Date of experience: February 17, 2024
Illinois
1 review
0 helpful votes
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The site was easy to use and had great customization options. I had other customization questions that the agent was able to answer quickly and accurately. The install process was very easy. Once I found the instructions for the type of shade we purchased, the install was 15 minutes. The design of these shades and the valance was easy to work with at installation and adjust to our liking. Great overall experience!

Date of experience: February 17, 2024
Montana
1 review
0 helpful votes
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Bali blinds
February 17, 2024

We have ordered a number of blinds from you and have been pleased with the quality and the service we received. Thank you!

Date of experience: February 17, 2024
Indiana
1 review
0 helpful votes
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Perfect fit!
February 17, 2024

The website makes it very easy to choose the right size. Not only a perfect fit but also very elegant and easy to install.

Date of experience: February 17, 2024
Louisiana
1 review
0 helpful votes
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Ezy Pzy
February 17, 2024

Very easy to order what I needed. The shade is exactly what I wanted. The color material was perfect and as represented.

Date of experience: February 17, 2024
North Carolina
1 review
0 helpful votes
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Great experience
February 17, 2024

Easy to navigate and order blinds, super easy to install, blinds were accurate in appearance to website

Date of experience: February 17, 2024
Arizona
1 review
0 helpful votes
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Website easy to navigate. I had a question, but waited over 5 minutes and not associate contacted me. I would like to know if this could be shipped sooner. My old blind that I purchased from you 3 years ago has a broken string.

Date of experience: February 17, 2024
Virginia
2 reviews
0 helpful votes
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2 inch blinds
February 17, 2024

Blinds came quickly and in good shape well packaged. We hung them in our tv room and they are great love them.

Date of experience: February 17, 2024
Arizona
1 review
0 helpful votes
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Instructions could be better
February 17, 2024
Updated review

The shutters look amazing. It was a little difficult to understand how to build the shutters. Have more figures for each step would be helpful.

Date of experience: February 16, 2024

The previews need to be better
January 3, 2024
Previous review

The previews need to be better. Nothing updated based on my selections.

Date of experience: January 2, 2024
Connecticut
1 review
0 helpful votes
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Rod to open blinds
February 17, 2024
Updated review

Great quality Great price, but my first order had no rods to open the blinds, the recent order did. I guess I missed checking a box.

Date of experience: February 16, 2024

Fast and easy, great site
December 19, 2023
Previous review

Fast and easy, great site

Date of experience: December 18, 2023
Texas
1 review
0 helpful votes
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Garage blinds
February 16, 2024

Easy web site to order the product. Delivery arrived early which was most appreciated. Blinds were easy to install.

Date of experience: February 16, 2024
Virginia
1 review
0 helpful votes
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Very easy to choose the order I want。 I will try to order again with different size and might recommend to my friends。

Date of experience: February 16, 2024
Virginia
1 review
0 helpful votes
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Entire experience was excellent.
February 16, 2024
Updated review

Ordered samples which were free. That made it easy to decide. Ordered blinds was simple, glad there was a New Year's sale. Order arrived when stated. Installation was easy. They look great!

Date of experience: February 15, 2024

Easy to understand and customize
January 1, 2024
Previous review

Easy to understand and customize.

Date of experience: January 1, 2024
Virginia
1 review
0 helpful votes
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Your IVR hung up on me (or maybe Lisa Marie) on my first call. But then I tried one more time and spoke with Tiffaney. She made everything right and gave me the confidence to place my order.

Date of experience: February 15, 2024
Illinois
1 review
0 helpful votes
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Blinds.com stands behind it's policy!
February 15, 2024
Updated review

I input the wrong measurements in my online order, but Blinds.com sent me new shades - no questions asked! I was amazed! And the customer service representative could not have been more gracious.

Date of experience: February 15, 2024

As easy as it gets!
July 19, 2022
Previous review

As easy as it gets!

Date of experience: July 19, 2022

User friendly website with great products and low prices!
January 2, 2022
Previous review

User friendly website with great products and low prices!

Date of experience: January 2, 2022