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Blinds.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
762
quality
2,610
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155,705 reviews

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Colorado
1 review
0 helpful votes
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I ordered a lot of blinds form them and one was 3 inches short. Not from a mismeasurement on my part. To get a replacement for the blind they made me hang it back up, take a photo with a measuring tape next to the improperly cut blind. It was annoying because the house I bought it for was 30 minutes away so I had to spend 30 minutes driving there, 15 minutes hanging and photographing, and 30 minutes driving back for an error on their part. I asked them if I could just send them back the blind and they measure it and they said no.

Date of experience: March 1, 2024
Kentucky
2 reviews
0 helpful votes
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Perfect!
March 1, 2024

Super easy to customize and install. With the new vertical blinds, my cats can look outside all they want without destroying them 😆

Date of experience: March 1, 2024
Texas
1 review
0 helpful votes
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Solid experience!
February 29, 2024

Very impressive configurability, and a good job at describing/explaining what all the products & options are.

Date of experience: February 29, 2024
Arizona
1 review
0 helpful votes
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Order process needs work
March 10, 2024

Your message service is always in the way. When I try to turn it off X it takes me to messaging. Very frustrating!

Date of experience: February 29, 2024
Tennessee
1 review
0 helpful votes
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Blinds
February 29, 2024
Updated review

Our order was missing a set of blinds, call customer service and they sent another one. Love the blinds- easy to install and look great. Thanks

Date of experience: February 29, 2024

Easy to choose and order
January 15, 2024
Previous review

Easy to choose and order

Date of experience: January 14, 2024
Florida
2 reviews
0 helpful votes
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I won't use again
March 10, 2024
Updated review

I won't use them again, they never stayed in the timeframe they advertised. We were missing blinds and parts to the blinds. From start to finish it took 3 months to get all our blinds and installed. The Installation timeframe was the worst. They lost any future business with my family.

Date of experience: February 29, 2024

Pretty easy to use
November 22, 2023
Previous review

Pretty easy to use

Date of experience: November 22, 2023
California
1 review
0 helpful votes
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2" Wood Blinds
February 29, 2024

I am awaiting a remake. Although I am a return customer and will continue to be loyal to this company. Blinds are beautiful and easy to install

Date of experience: February 28, 2024
Florida
1 review
0 helpful votes
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Blinds.com does it again
February 29, 2024

We loved it the first time around we bought for another room hoping we would have double success and we sure did. So easy and we absolutely love we always go to blinds.com

Date of experience: February 28, 2024
California
1 review
0 helpful votes
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Bathroom shades
March 10, 2024
Updated review

The shades I ordered were really nice, fit perfectly but the installation was hard to figure out. We finally got it and it makes the bathroom really nice.

Date of experience: February 28, 2024

Easy to order and select the right blind
January 14, 2024
Previous review

Easy to order and select the right blind.

Date of experience: January 14, 2024
Missouri
1 review
0 helpful votes
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Excellent customer service
February 29, 2024

I purchased outdoor Coolaroo shades for my porch thinking I could hang them and found out after I would not be able to. Due to their policy the blinds were non refundable. Jessica was able to look into further and came up with a solution. I was so grateful that she took the time to hear my situation and assisted me the best way she could. I so appreciated it!

Date of experience: February 28, 2024
Ohio
2 reviews
0 helpful votes
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Customer service always very helpful, website easy to shop and appreciate the sale/pricing.
They resolved my issue with a replacement blind.

Date of experience: February 28, 2024

EVERYONE WAS HELPFUL..
April 25, 2022
Previous review

EVERYONE WAS HELPFUL. EXCITED FOR OUR NEW BLINDS!

Date of experience: April 24, 2022
Rhode Island
1 review
0 helpful votes
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Very easy to put up look great
February 28, 2024

Very easy to shop put the size of your curtains that you want. It shows you what they have how much it is very simple.

Date of experience: February 28, 2024
Florida
1 review
0 helpful votes
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Perfect
February 28, 2024

The blinds are a exact fix and they look great. Very easy to install. I am very happy with this product.

Date of experience: February 28, 2024
Utah
1 review
0 helpful votes
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They look great. So easy to install.
February 28, 2024

Lavelle Washington was great! He was very detailed and helpful...

Date of experience: February 28, 2024
New York
1 review
0 helpful votes
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Pleased as always with your products!
February 28, 2024
Updated review

We have purchased from you folks before. Have always been pleased by your service and your products. Need some new blinds... came to you for our purchase. Took us a while to finally hang them (sorry for the delay... lots of work with room remodel)... and they are perfect... just what we ordered.

Date of experience: February 28, 2024

Done business with you in the past always with good...
June 5, 2022
Previous review

Done business with you in the past always with good results... needed new drapes and looked to Blinds.com and you had pretty much just what we wanted.

Date of experience: June 5, 2022
Florida
1 review
0 helpful votes
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Easy and good quality
February 28, 2024

Sample came fast. Easy to follow instructions for order placement.
Installing was easy. I would order again.

Date of experience: February 28, 2024
Pennsylvania
1 review
0 helpful votes
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Easy trip!
February 28, 2024

Seemed easy, simple step by step through the ordering process. Just read. The how to videos are great! Simple and to the point. Easy up, works great! Wife loves them!

Date of experience: February 28, 2024
Florida
1 review
0 helpful votes
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Love them!
February 28, 2024

The hardest part was picking out the right color!😁y
I changed from 4" blinds to woven shades.
I am very happy with the look!

Date of experience: February 28, 2024
Virginia
1 review
0 helpful votes
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Best blinds in the buiness!
February 27, 2024

Easy and straight forward.Perfect fit. So easy to install. So pleased with the results! Would use you guys again and again

Date of experience: February 27, 2024
Florida
1 review
0 helpful votes
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It was easy to order. The process was explained well.

Installation was quick. The blinds got perfectly.

Well worth the investment.

Date of experience: February 27, 2024