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Blinds.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
763
quality
2,612
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155,798 reviews

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Virginia
1 review
0 helpful votes
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Great experience
March 7, 2024

It took me awhile to convince myself to order shades on line. The price difference finally convinced me. We read the instructions several times (very user friendly instructions) then we measured several times. Ordering was laid out step by step and was very easy. Shade came before the date estimated and was packaged very well. We could not be more pleased overall and will use them again on our next blind order.

Date of experience: March 7, 2024
Arizona
1 review
0 helpful votes
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I originally clicked on the style, but had a misunderstanding on the intro page about black out blinds. I later went into the customize and buy section and that section wasn't difficult after I understood exact what fit best for me. The add another option button made the duplicating the order to adjust a different size was nice! Installation was actually much easier than I expected and the blinds are beautiful and work very well for the southern Arizona heat! Also, check closely with how to measure your windows for the blinds.

Date of experience: March 6, 2024
Iowa
1 review
0 helpful votes
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Good product and quality
March 6, 2024

Great excited to get the blinds! Recommend by relative and sampled before ordering. Great service And proud to be an American. Thank you for your quick service and quality.

Date of experience: March 6, 2024
Delaware
3 reviews
0 helpful votes
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Easy to order
March 6, 2024

Carlton Dennis was a great help. He helped me order the correct size and item to match existing blinds.

Date of experience: March 5, 2024
Louisiana
1 review
0 helpful votes
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I love my blinds
March 6, 2024

Blind shopping with ease! I love the quality of my blinds! I am a repeat customer because Im completely satisfied with my purchase.

Date of experience: March 5, 2024
California
2 reviews
0 helpful votes
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Roller shade for foot
March 5, 2024

Shade is very nice. Installation instructions were very difficult to understand. Tension reel for bottom of chain pull broke during installation. Balance instructions were unclear.

Date of experience: March 5, 2024
Minnesota
1 review
0 helpful votes
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Thanks
March 5, 2024
Updated review

Easy way to order and more affordable. I appreciate the fast delivery of the products. Thank you Thank you

Date of experience: March 5, 2024

Easy way to order and more affordable
January 20, 2024
Previous review

Easy way to order and more affordable.

Date of experience: January 20, 2024
South Carolina
1 review
0 helpful votes
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Great Blinds
March 5, 2024

The order process was easy, the blinds arrived in a timely manner. And they fit perfectly!
Thank You!

Date of experience: March 5, 2024
California
1 review
0 helpful votes
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Outstanding customer care
March 4, 2024

Easy process and absolute great customer care. Easy ordering and delivery in a timely manner. Definitively recommend!

Date of experience: March 4, 2024
California
1 review
0 helpful votes
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Excellent Service and Products
March 4, 2024
Updated review

Wonderful experience and very happy with products that i ordered! Called to revised order and got resolved quickly.

Date of experience: March 4, 2024

Wonderful product and easy ordering
September 20, 2023
Previous review

Wonderful product and easy ordering.

Date of experience: September 20, 2023
Pennsylvania
1 review
0 helpful votes
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Easy and Reliable
March 4, 2024

Website was easy to use and there instructions on what to think about before you put in your order. High quality and exactly what we were looking for.

Date of experience: March 4, 2024
District of Columbia
1 review
0 helpful votes
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Exactly as ordered!
March 4, 2024

Easy ordering and item is great quality! The blinds arrived quickly and were easy to install. Thank you!

Date of experience: March 4, 2024
Maine
1 review
0 helpful votes
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So easy and free samples were so helpful
Absolutely loved my new blinds
Would highly recommend blinds.com

Date of experience: March 4, 2024
Minnesota
2 reviews
0 helpful votes
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Easy
March 3, 2024

It was easy to measure, easy to order and easy to hang. The order came promptly and it was well packaged.

Date of experience: March 3, 2024
Massachusetts
1 review
0 helpful votes
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Blinds.Com
March 3, 2024
Updated review

I was disappointed in the quality. They were a very light weight and seemed cheap. Also I thought they were going to be vinyl but they were a light metal. On the other hand, they do the job well and keep out light when closed. The price was good too but I had to pay a handyman $60 to install them and he messed up the drilling holes. I will buy from Blinds again though.

Date of experience: March 3, 2024

I love BLINDS.COM!
January 18, 2024
Previous review

I love BLINDS.COM!

Date of experience: January 17, 2024
New York
1 review
0 helpful votes
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Easy
March 2, 2024

Good quality shades cheap! They work well. Easy to install. Decent quality. They get the job done..

Date of experience: March 2, 2024
New Jersey
2 reviews
0 helpful votes
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The product is great
March 2, 2024

Very complete and easy. I had no problems installing the shades. Much easier then I thought. I highly recommend Blinds.Com

Date of experience: March 2, 2024
California
1 review
0 helpful votes
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Shutters were made made to order and delivered on time**********************************************

Date of experience: March 1, 2024
Massachusetts
1 review
0 helpful votes
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Good experience
March 2, 2024
Updated review

Easy to navigate website. Only isssue was advertised price was with promo code however when item added to cart it reverted to full price necessitating me to type in promo code. This could cause someone to miss the price increase when adding product to cart. Maybe have code auto populate in future. Blinds are great. Installation was simple. The blinds work smoothly. So far so good.

Date of experience: March 1, 2024

Easy to navigate website
January 17, 2024
Previous review

Easy to navigate website. Only isssue was advertised price was with promo code however when item added to cart it reverted to full price necessitating me to type in promo code. This could cause someone to miss the price increase

Date of experience: January 16, 2024
Mississippi
2 reviews
0 helpful votes
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Exceptional customer service
March 2, 2024

Hollis is the BEST! Can't wait to refer him to my daughter in law who is a decorator! He helped me with all the options and it was really appreciated!

Date of experience: March 1, 2024