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Blinds.com

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
762
quality
2,610
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155,705 reviews

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1 review
0 helpful votes
Follow Richard L.
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Beautiful wooden blinds
April 30, 2026
Updated review

Ordered blinds for 11 windows and two french doors. All were excellent quality, as advertised, and arrived on time. Excellent products and stellar service.

Date of experience: April 19, 2026

I am admittedly technologically deficient, but the...
March 12, 2026
Previous review

I am admittedly technologically deficient, but the debite was a little difficult to navigate and took me a while ti figure out

Date of experience: March 2, 2026
1 review
0 helpful votes
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Shipping sucks.
April 30, 2026
Updated review

There was quite a long lead time on the order when it was placed. On top of that, there were some shipping issues, packages were lost, order was split into multiple shipments, customer service folks took no responsibility for the shipping issues and made no effort to communicate with the shipper on my behalf. When the package was 2 weeks late and no updated shipping information, they reshipped the order, but with a lead time before shipping. I received the order for the missing blinds twice. I'm sure that customer service could have been more proactive with the shipper.

Date of experience: April 19, 2026

At time of payment and "review your order", the most...
February 26, 2026
Previous review

At time of payment and "review your order", the most pertinent information that you should see is the size of the blind, not the price and other information.

Date of experience: February 16, 2026
1 review
0 helpful votes
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The shopping experience with these guys was fantastic. Easy to order, easy to install and arrived two weeks earlier than they said in their confirmations. They allow you to track the order from the time it's purchased until the time it arrives. Highly recommend this company.

Date of experience: April 19, 2026

So simple to shope, measure and buy
March 15, 2026
Previous review

So simple to shope, measure and buy

Date of experience: March 5, 2026
1 review
0 helpful votes
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Great blinds
April 29, 2026
Updated review

Service and blinds are great. I messed up ( my mistake) measurement on one and customer service sent a replacement at no charge. Recommend blinds.com!

Date of experience: April 19, 2026

I saved my choices, created an account, returned to...
March 15, 2026
Previous review

I saved my choices, created an account, returned to it, and my order was duplicated. I found this to be a problem. Thank goodness I caught the problem and removed the duplicates.

Date of experience: March 5, 2026
1 review
0 helpful votes
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Great and easy sample order
April 28, 2026
Updated review

I will definitely will use Blinds. Com
Price and service was excellent. Samples come on time and the customer service very helpful

Date of experience: April 17, 2026

Quick and reliable service
March 12, 2026
Previous review

Quick and reliable service. Will definitely recommend Bali Blinds

Date of experience: March 2, 2026
1 review
0 helpful votes
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Great blinds!
April 27, 2026
Updated review

The blinds I received from them are great! I was worried about them because of how big they were. They were 82" long, but they were made very well and shipped fine. The price was great too!

Date of experience: April 17, 2026

It was very easy to order and understand the directions
March 13, 2026
Previous review

It was very easy to order and understand the directions

Date of experience: March 2, 2026
Texas
1 review
0 helpful votes
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Great Experience, Great Product!
April 27, 2026
Updated review

I've purchased blinds and shades from Blinds.com on several different occasions over the years; i've never been disappointed in any way.

Date of experience: March 3, 2026

Ordering is so easy, never had any problem with an...
March 13, 2026
Previous review

Ordering is so easy, never had any problem with an order.

Date of experience: March 3, 2026
California
1 review
0 helpful votes
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Great Value and Nice Product
April 25, 2026
Updated review

The entire process was excellent. I would say it followed what I call a "Natural Workflow". From the live consultation to delivery and self installation, everything progress on time and on pace.

Date of experience: April 15, 2026

The conversation with the design expert was very helpful
March 6, 2026
Previous review

The conversation with the design expert was very helpful. I sure we made the right choice.

Date of experience: February 23, 2026
1 review
0 helpful votes
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Review
April 24, 2026
Updated review

It was okay and would probably use them again. Very expensive and was looking for a cheaper version of blinds. Next time i just will order of amazon again.

Date of experience: April 14, 2026

Good experience
March 10, 2026
Previous review

Good experience

Date of experience: February 28, 2026
1 review
0 helpful votes
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Awesome
April 24, 2026
Updated review

Enjoying them everyday with my family and friends, the blinds make our family room look so inviting come and sit down and enjoy the setting.

Date of experience: February 24, 2026

It was good
February 15, 2026
Previous review

It was good. My rep was Elana Thompson who was very helpful.

Date of experience: February 4, 2026
1 review
0 helpful votes
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A Happy Customer
April 24, 2026
Updated review

We are very pleased with our custom blind order. I contacted customer service with several questions prior to ordering. After proving measurements i was quickly. Sent a link to what would work for our windows. I appreciatehow easy the process was.

Date of experience: April 13, 2026

Thelma in the design center was extremely helpful and...
March 9, 2026
Previous review

Thelma in the design center was extremely helpful and delightful to work with. Late afternoon on a Friday she offered to look for similar items that I had ordered before that were available for larger width windows. I really appreciate the great customer service.

Date of experience: February 27, 2026
Texas
1 review
0 helpful votes
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Good quality and fast!
April 23, 2026
Updated review

I have used Blinds.com for 2 orders. They all were measured perfectly and look beautiful. I have purchased regular faux blinds and Roman blinds.

Date of experience: April 13, 2026

Fast and easy!
March 6, 2026
Previous review

Fast and easy!

Date of experience: February 24, 2026
1 review
0 helpful votes
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Where price and expectations begin
April 22, 2026
Updated review

Awsome and easy process from beginning to finish. We couldn't be happier with our new Faux wood blinds. The installation was as easy as the ordering process. Thank you Bilnds.com

Date of experience: April 12, 2026

Fairly easy
March 5, 2026
Previous review

Fairly easy

Date of experience: February 23, 2026
Virginia
1 review
0 helpful votes
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Excellent Product and Service
April 22, 2026
Updated review

We have purchased several blinds from Blinds.com and have always been pleased with the quality of the product, the speed of delivery, and the ease of installation.

Date of experience: March 23, 2026

Easy to use the site, good instructions for measuring
March 5, 2026
Previous review

Easy to use the site, good instructions for measuring.

Date of experience: February 22, 2026
1 review
0 helpful votes
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Great quality for the money
April 22, 2026
Updated review

We have purchased many blinds from you and have always enjoyed the great quality and price. They're a great value. We will always use them when we need blinds.

Date of experience: April 12, 2026

Easy process with helpful information
March 5, 2026
Previous review

Easy process with helpful information

Date of experience: February 23, 2026
1 review
0 helpful votes
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How long will it last?
April 22, 2026
Updated review

First, let me say that the shades look excellent. They were probably a third of the price of the same shade bought at a chain store. My main concern. Is that the pull cord does not run smoothly. The issue is the place on the cord where the two ends are fused together. One needs to tug hard on the cord in order to get it to move through the pulley. I have written a letter about this concern to customer service, but have not yet received a reply. A second shade that I bought had the sunrise sundown feature. You wear that the supposedly darker part of the shade is not in any way of blackout shade. It merely lessens some glare. The sales person that I spoke to on the phone about this shade, obviously did not give me good advice..

Date of experience: April 12, 2026

The phone assistant Mr. La Castille was outstanding
February 28, 2026
Previous review

The phone assistant Mr. La Castille was outstanding. The website is not as intuitive as it should be.

Date of experience: February 17, 2026
2 reviews
0 helpful votes
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Top Quality Easy to Install
April 22, 2026
Updated review

Good communication about the status of my order. Good instructions for measuring for the blinds. Good instructions online for DIY installation. All the blinds in my house were ordered from blinds.com

Date of experience: April 12, 2026

Intuitive navigation, complete information
March 6, 2026
Previous review

Intuitive navigation, complete information

Date of experience: February 24, 2026
Pennsylvania
1 review
0 helpful votes
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Met all expectations
April 22, 2026
Updated review

User friendly website. Ease of ordering and tracking. Competitive pricing. Delivery time acceptable. Easy to follow installation instructions. Very good quality. Measurements exactly as ordered

Date of experience: April 12, 2026

Met all expectations
March 4, 2026
Previous review

Met all expectations

Date of experience: February 22, 2026
3 reviews
0 helpful votes
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Expedient service
April 22, 2026
Updated review

Ordering and exchanging was fast and easy and the website is easy to navigate. I appreciate the customer satisfaction guarantee and request to donate unused products to Habitat for Humanity.

I was disappointed only with the quality/craftsmanship: the roman blinds don't fold evenly and the big clear plastic hand grips are cheap looking, as is the no-cord hardware at the top of the blinds. Also, even though I ordered off-white blinds, the hardware is more obtrusive for being black. Had I known, I would have opted for the valances. It would be helpful to have a more detailed, actual photograph of the order before purchase. Even though it was easy to exchange and the satisfaction guarantee is great, the process could have been avoided.

Date of experience: March 31, 2026

Your site makes it easy to order samples (which arrived...
March 4, 2026
Previous review

Your site makes it easy to order samples (which arrived in a timely manner), know how to measure, customize, order, and pay. Thank you for making this simple!

Date of experience: February 22, 2026
1 review
0 helpful votes
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Great looking blinds
April 22, 2026
Updated review

Great experience! My window looks beautiful with the blinds I ordered. They were easy to install and we had no issues with the order.

Date of experience: April 11, 2026

Very good satisfying
March 4, 2026
Previous review

Very good satisfying

Date of experience: February 22, 2026