Blinds.comReviews 2,916

Quick and easy is an understatement... fit perfectly and went in with little or no trouble... I'm looking into getting more for the rest of the place aluminium blinds are so much better than vinyl

Ordered honey comb room darkening blinds. They fit great, good quality & reasonable price. The order arrived within 2 weeks. Happy with my purchase & I will order again from Blinds.com in the future.

Easy peasy so far. Blinds fit perfect and were simple to install. Color was spot on and looks great. Delivery time was spot on for custom made blinds.
Price was great.

So many options! Site is easy to navigate! The advisor answered my question quickly and suggested an appropriate option for what I am looking for.

I ordered 4- each is the perfect color/texture for the room. The samples were large enough to be a true representation of both color and light filtering or room darkening qualities.

The blinds seem generally well made, depending on the model, and arrive quickly from China. That's the extent of the positives.

Customer Service and Support is nonexistent. Their automated AI Bot is useless, it understands only very simple questions, responses are always either completely wrong, or requiring a human. Twice I've gotten to what might be a human, both times giving me either the wrong information, or information about a blind I don't have, even after I supplied my order number! 30 minutes of my life wasted. I was then told to make a video of my very simple issue "so it can be shared with the vendor". I thought they were the vendor? Turns out Blinds.com is a front for various, mostly Chinese, blind companies. Blinds.com therefore knows very little about the products they sell. If you decide you want an extra part for a blind you bought, they are nowhere to be found on the site. So, if you want an extension cord or an extra mount, cord, extra remote—any part for your blinds — they aren't offered after the sale. In fact they offer zero parts, accessories for anything they sell.

If you go to the website, there is no Support section. None. Zero. The FAQ section seems like an afterthought, only answering the most basic questions. So, buyer beware, although Home Depot now owns Blind.com, there is nothing close to the level of Customer Service you get from them!

Since they no longer accept emails, it's either the chat, which is worthless or calling them. Wait times are long. In 2024, this is unacceptable, considering the CS Amazon offers, it's not even competitive.

It was easy to use your app. Yes It was easy to use your app. I've never had blinds that I like more than these, some day all of my blinds will all look like that.

I ordered from you recently and am so impressed with the quality of your products! I will buy more!

Easy ordering and knowledge chat
Reasonable pricing
Overall happy with the blinds easy to install and all fit perfectly

I received my original order and was one vane short. I called customer service and informed them that I had ordered this online from Amazon and ask if I needed to call them to get another vane. The associate informed me that it was not a problem and that she would issue and order for the missing vane. Customer Service was outstanding! Thank You.

Good overall, but some options not clear. The SunUP/SunDown doesn't offer opt out. Also, cordless option not clear when it comes to topdown/bottomup. Shoppers only learn it changes to top-down with bottom rail fixed after choice.

All choices available, ease of ordering, would like delivered tomorrow but I understand delays are required if you want a "finished" product, and Blinds.com only sells great finished products.

Your site is very user friendly and my order was so easy to place. Your prices are also very good and I hope the quality is as good as my experience so far.