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Blinds.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
quality
2,585
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155,178 reviews

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California
1 review
0 helpful votes
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I'm very satisfied. The blinds arrived on time and fit perfectly and the price was very reasonable. Initially I was concerned the blinds might not fit but upon receiving and installing them, it was a perfect fit. They are well built too!

Date of experience: April 5, 2024
Utah
1 review
0 helpful votes
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The filtering is not great, I was looking to order a similar blind to one I had before and it took me an hour just to find it. Too many blind.com options and you cannot tell the difference between them. I searched by the color name as well as the SKU and I randomly found it by accident

Date of experience: April 5, 2024
Wisconsin
2 reviews
0 helpful votes
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Great options for blinds.
April 15, 2024
Updated review

Online experience is awesome. Lots of options and configurations for blinds. They made it easy for the step-by-step process of ordering blinds.

Date of experience: April 5, 2024

Instructions are clear
February 19, 2024
Previous review

Instructions are clear.

Date of experience: February 19, 2024
Virginia
1 review
0 helpful votes
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Blackout roller shade
April 5, 2024
Updated review

The process was great. The directions for measuring and ordering were clear. I was underwhelmed by the fabric and pattern selection for the blinds. Even though the type I needed was blackout, I was hoping for more custom selection of something. Additionally, it arrived with zero instructions for installation. Well, at least I got a hefty discount for having to "settle".

Date of experience: April 5, 2024

The process was great
March 1, 2024
Previous review

The process was great. I was underwhelmed by the fabric and pattern selection for the blinds. Even though the type I needed was blackout, I was hoping for more custom selection of something. Well, at least I got a hefty discount for having to "settle".

Date of experience: February 20, 2024
Nebraska
1 review
0 helpful votes
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Not terrible. Biggest problem was identifying cute trendy COLOR names into actual identifiable colors. Blueish? Brownish? Greyish? Hard to tell.

Date of experience: April 5, 2024
Florida
1 review
0 helpful votes
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Order and Installation
April 15, 2024

Great experience. Gary showed up to measure, discussed options and was very professional, great guy. Blinds look amazing, would definitely recommend.

Date of experience: April 5, 2024
North Carolina
1 review
0 helpful votes
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Always a great experience
April 15, 2024
Updated review

Always a great experience. Have ordered all my blinds from Blinds.com and never been disappointed. Highly recommend.

Date of experience: April 5, 2024

Repeat Customer
September 2, 2023
Previous review

Repeat Customer. Great product and good prices with discounts.

Date of experience: September 2, 2023
Missouri
1 review
0 helpful votes
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Great product
April 15, 2024
Updated review

I have shopped Bali before. It is a great product. My new blinds arrived as expected. The color is great. They work well

Date of experience: April 5, 2024

I have shopped Bali before
February 18, 2024
Previous review

I have shopped Bali before. It is a great product

Date of experience: February 18, 2024
North Carolina
1 review
0 helpful votes
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Alls Well That Ends Well
April 15, 2024
Updated review

Very much appreciated the help from designer Paul on my purchase. He was great in helping me identify more samples to suit our needs. I was frustrated that I couldn't get the roller shade that I wanted in motorized form. Was also disappointed that despite ordering my fabric to come in vertical layout, it came standard. In the end though, we're pleased with everything. The customer service is quite good here.

Date of experience: April 5, 2024

Very much appreciated the help from designer Paul on...
February 19, 2024
Previous review

Very much appreciated the help from designer Paul on my purchase

Date of experience: February 19, 2024
Florida
1 review
0 helpful votes
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Great, quality product!
April 14, 2024

Very customer friendly website! Product fit window perfectly and the material is excellent. Allows light but has privacy.

Date of experience: April 4, 2024
Pennsylvania
1 review
0 helpful votes
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Very happy with blinds
April 14, 2024

Great experience. Blinds are so nice looking in the windows. Easy to install and use. Packaged very well for transport

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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I have been incredibly impressed with the service I've received so far. Tami has been super helpful to ensure my order is correct and that everything will fit perfectly when my order is received. I am really looking forward to getting my new blinds!

Date of experience: April 3, 2024
Alabama
3 reviews
0 helpful votes
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Quick & easy
April 12, 2024

Easy to design. Efficient, was exactly what I needed. Great service.
Would highly recommend using blinds.com
Wish they could install

Date of experience: April 1, 2024
Washington
5 reviews
7 helpful votes
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Love the new blinds
April 12, 2024

A lot of options available.

I love the new blinds in my new windows. I hadn't really realized how bad the 33+ yo old blinds were. These move "smooth as silk".

Date of experience: April 1, 2024
Maryland
1 review
0 helpful votes
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They were very pleasant to deal with. We couldn't have asked for more. I would use them again and recommend them to friends.

Date of experience: April 1, 2024
Iowa
1 review
0 helpful votes
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Will order from this again. Very easy sight to order from. Love my blinds, and good customer service.

Date of experience: April 1, 2024
New York
1 review
0 helpful votes
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Getting the exact sizes I wanted
April 11, 2024

I had been trying for months to purchase or order mini-blinds and the websites are difficult to maneuver or they don't have blinds in the size that I needed. I will be back here time and again.

Date of experience: April 1, 2024
Pennsylvania
1 review
0 helpful votes
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Living room blinds
April 10, 2024

Love them! Very pleased with the experience. Easy to install because I had my son do it! Easy to measure and order. The hardest part was picking which ones I wanted. So many great choices

Date of experience: March 31, 2024
Virginia
1 review
0 helpful votes
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Really great service
April 10, 2024

Really great service, did what they said they would do timely and professionally. Thank you will use again if needed

Date of experience: March 30, 2024
Indiana
1 review
0 helpful votes
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Happy repeat customer
April 10, 2024

I'm a repeat buyer. The only improvement would be to have better picture examples of the materials. I'm trying to pick out a roller shade and the pictures of the colors are not very clear.

Date of experience: March 30, 2024