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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
quality
2,585
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155,178 reviews

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Texas
2 reviews
0 helpful votes
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Fast and easy
July 20, 2024

Fast, easy,good selection. I don't remember whether we've ordered from you before, but I would order from you again, should the needs arise.

Date of experience: July 9, 2024
California
1 review
0 helpful votes
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Good value, slow delivery
July 20, 2024

Great prices easy ordering slow delivery. I would use again. I did not use measuring svc bc it would prolong delivery so much

Date of experience: July 9, 2024
California
1 review
0 helpful votes
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Not satisfied with UI and service
July 20, 2024

It was very difficult to find out how selecting one option is influencing the other and I had to do a lot of trial and error to see which material will work for my size, space and moterization constraints. For eg, I was trying to order Bali roller shades in size 94 3/4 X 70 and it was almost immosiple to know which all materials are available for this size and also with which options will moterization be possible. On top of this the customer service was unavailable due to hurricane and it was the last day of discount.

Date of experience: July 9, 2024
California
1 review
0 helpful votes
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Great website
July 20, 2024

Website is well laid out, easy to order, so many options for what you may want. Once ordered them came quickly. Only negative, I ordered 3 shades and thought they didn't ship one, waited for other to arrive, then realized 2 were in one box. Wish they would have marked box, so I knew they all had arrived.

Date of experience: July 9, 2024
Tennessee
2 reviews
0 helpful votes
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Nice shades and quick delivery
July 20, 2024

Only gave 4 stars for the product because the directions for installation are minimal and intended to cover all sizes so difficult to determine which method and parts are correct for my purchase. Also, according to the instructions, 3 brackets are supposed to be supplied for blinds over 20" wide. I only received 2 brackets for a 40" wide blind. Would have requested another bracket but they have no email customer service. You have to call them and I hate the phone so will hope the blind does not fall.

Date of experience: July 9, 2024
Wisconsin
1 review
0 helpful votes
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Blinds
July 19, 2024

Easy and fast to order. But delivery took forever. Was timeframe they said but just forever. Odd size I guess. I was pleased with install ease and quality.

Date of experience: July 9, 2024
District of Columbia
1 review
0 helpful votes
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Easy to use website. Good selection of window treatments. Competitive prices. Items arrived well packed. We installed the shades ourselves. It was time consuming but not difficult.

Date of experience: July 9, 2024
Washington
1 review
0 helpful votes
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Love the shades!
July 19, 2024

Easy to do- and best price. Great Quality This shade matched my other shades well. I added the same shade to a different window after having the others for 4 years. And am very happy with them.

Date of experience: July 9, 2024
Ohio
1 review
0 helpful votes
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Blinds.com are the best!
July 19, 2024

Measurement details were very helpful and my blinds were the correct size when I got them. I needed blinds to shade from the early morning sun and that is what I got. I am very satisfied with the product.

Date of experience: July 9, 2024
California
1 review
0 helpful votes
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The process was quick and easy, made more so by the details and guidance provided on the website. I was able to complete the entire process seamlessly by myself and am really happy with the final cost (thank you for the holiday promo!). These will be perfect for our girls' daycare, which gets incredibly hot during the summer months.

Date of experience: July 9, 2024
New York
1 review
0 helpful votes
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Great selection and great sale pricing. We loved that we could get them in different colors to match the different rooms. And they took care of us when we had issues with items damaged in shipment.

Date of experience: July 9, 2024
Iowa
3 reviews
0 helpful votes
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BlindstoFit
July 19, 2024

Easy to shop, easy and efficient to ship and pay. They were easy to install, cut to the sizes as requested and pleased with the quality!

Date of experience: July 9, 2024
New Jersey
1 review
0 helpful votes
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Lots of helpful information for measuring and in general. I accidentally ordered the wrong size and contacted customer service in a timely matter to cancel. They were able to accommodate my request no problem and the refund was issued back to my account.

Date of experience: July 9, 2024
Minnesota
1 review
1 helpful vote
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Very easy ordering process. However there a several blinds when raised sagg on one side. Is there a thing that can correct this issue. My wife noticed it because they are located in our sun room. Her favorite

Date of experience: July 9, 2024

Very easy ordering process
June 3, 2024
Previous review

Very easy ordering process.

Date of experience: May 24, 2024
California
1 review
0 helpful votes
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Perfect fit
July 19, 2024

Easy process and perfect fit with all the details giving. Really appreciate the product. I would buy it again and recommend it to everyone..

Date of experience: July 8, 2024
Washington
1 review
0 helpful votes
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2nd time purchaser
July 19, 2024

Great as always, I had one blind that broke after 12 years and this was a replacement for the broken one. I hope this one lasts as long as the others.

Date of experience: July 8, 2024
Florida
1 review
0 helpful votes
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My original order did not turn out like I thought, lessoned learned always get samples.
Company was awesome, sent me samples and sent a new blind in record time. I will be buying all my window treatments here!
Thank you

Date of experience: July 8, 2024
Georgia
1 review
0 helpful votes
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Coolaroo Blinds
July 18, 2024

I love my blinds! My blinds arrived on time and were exactly what I needed for my patio! I was very pleased with the entire process! Thank you!

Date of experience: July 8, 2024
Massachusetts
2 reviews
0 helpful votes
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Best Deal out there
July 18, 2024

Great Pricing and ease of ordering for sure. No hassle ordering on line Everything fit perfectly.super duper company to deal with

Date of experience: July 8, 2024
California
1 review
0 helpful votes
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Great quality great service
July 18, 2024

Easy, quick and efficient ordering. When they tell you to add those extra 3 inches they really mean it! I learned the hard way but they made up for it! Amazing quality quick delivery and awesome customer service!

Date of experience: July 8, 2024