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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
quality
2,585
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155,178 reviews

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New York
1 review
0 helpful votes
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Great shades
July 24, 2024

Measurements accurate. Packaging was good. I will order again if the need arises. Good shipping as well as good customer servicer

Date of experience: July 14, 2024
Virginia
1 review
0 helpful votes
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Gap
July 23, 2024
Updated review

Did a whole cottage with your blinds and was very happy. I am now doing my home with your blinds and and the 6th one I have bought for this house sticks out from window and leaves gaps on side. And it is a bathroom where you need privacy.

Date of experience: July 13, 2024

Chatted with one of your people and they were able...
March 5, 2023
Previous review

Chatted with one of your people and they were able to quickly find what I had ordered before which made it so much easier for me. Thanks Abe!

Date of experience: March 5, 2023
Wisconsin
1 review
0 helpful votes
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Good guest bedroom option
July 23, 2024

Lots of options. Good discount. Works for my family who want blackout blinds because of small children. Wasn't sure what to order for complete blackout. Minimal slice of light along sides.

Date of experience: July 13, 2024
Ohio
1 review
0 helpful votes
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Instructions were clear, website is pretty user friendly. Installation was a breeze. The 'bottom up, top down' feature is amazing.

Date of experience: July 13, 2024
Tennessee
1 review
0 helpful votes
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Couldn't have been worse.
July 23, 2024
Updated review

I am nearly six months in, going back and forth with customer service about a problem with my order. It takes weeks between emails from them, only to explain that the manufacturer says I'm wrong and they're right, that my roman shade doesn't have a valance (it does) even though I ordered it without a valance. I've also asked several times for the missing mounting hardware if they're not going to replace it with the correct shade I ordered--they can't seem to do that either. For a Home Depot-owned company, you'd think they'd have their ducks in a row. Oh, and it's always "40% off" and still crazy expensive. Don't fall for it. Go elsewhere.

Date of experience: July 12, 2024

You made it easy!
February 28, 2024
Previous review

You made it easy!

Date of experience: February 28, 2024
North Carolina
1 review
0 helpful votes
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Excellent product
July 23, 2024
Updated review

Give them the correct dimensions and they deliver a perfect fit, including all fittings and clear installation directions.

Date of experience: July 12, 2024

Overall the experience has been good
June 7, 2024
Previous review

Overall the experience has been good

Date of experience: May 28, 2024
Mississippi
1 review
0 helpful votes
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Excellent company
July 22, 2024

MY REP Delilah Ware has been excellent to work with very professional & knowledgeable always available to answer any questions that I had.

Date of experience: July 12, 2024
Michigan
1 review
0 helpful votes
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The new hanging system is improvement, but the functionality of the up down blind is temperamental and has to be coaxed, I like the blinds I ordered in 2017, their functionality was better

Date of experience: July 12, 2024
Wisconsin
1 review
0 helpful votes
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Great product
July 22, 2024
Updated review

Awesome products! There was one small defect in one of the blinds, but it was hidden and did not affect the function of the blind.

Date of experience: July 12, 2024

This is my second order
March 2, 2024
Previous review

This is my second order. I was very happy with my first one!

Date of experience: March 2, 2024
California
2 reviews
0 helpful votes
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I called the company and told Heather. She told me to go ahead and order the correct one and I would get a credit for the amount of the first one, but I didn't have to send the original one back. She explained that this was because satisfaction was guaranteed.

Date of experience: July 12, 2024
Maryland
1 review
0 helpful votes
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My Shades
July 22, 2024

Easy to order and a wide variety to choose from. I gave a 4 because the motorized control was not an option. I really don't want motorized control or a remote. The windows are garage privacy windows. Please adjust the invoice. Needed better detailed instructions for installation.
Thank you.

Date of experience: July 11, 2024
Alabama
1 review
0 helpful votes
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Great blinds!
July 22, 2024

Quick easy transaction, entire process described well, delivered in about 10 days. Got the Manhattan style which is virtually identical to a name brand which would have cost so much more. Great quality!

Date of experience: July 11, 2024
New York
1 review
0 helpful votes
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Perfect order
July 21, 2024

My new blinds fit beautifully after following the measurement guide. Very easy to install as well. The colors matched up to the samples I ordered which was a relief

Date of experience: July 11, 2024
California
1 review
0 helpful votes
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Very easy, super satisfied!
July 21, 2024

This was about as easy as it gets! The process from start to finish was easy and the blinds look & function great! The pro tips that were offered really kept me from making any mistakes.

Date of experience: July 11, 2024
Minnesota
1 review
0 helpful votes
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Service
July 21, 2024
Updated review

Response from Home Depot on install date was slow. Better communications between Blinds and installer needs improving

Date of experience: July 11, 2024

Easy to navigate website
June 5, 2024
Previous review

Easy to navigate website

Date of experience: May 26, 2024
Nevada
1 review
0 helpful votes
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Great product
July 21, 2024

Super easy to use the website. Loved the printable worksheet, very happy with the results. Looks great, and seems to be good quality. Thank you

Date of experience: July 11, 2024
Wyoming
1 review
0 helpful votes
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My experience with Blinds.com
July 21, 2024

Uncomplicated, quick, reasonably priced. We have always been completely satisfied with the quality of our ordered products. I've ordered multiple times. Blinds.com is my "go to" EVERY time.

Date of experience: July 11, 2024
Washington
1 review
0 helpful votes
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100% Satisfied!
July 21, 2024
Updated review

We have ordered from Blinds.com three times. The first set of blinds we ordered lasted ten years(!).After ordering our second set that I didn't realize were very sheer, I called and let the customer service worker know I needed to replace them with something with more coverage. He helped me understand my options and offered to replace the too sheer option with another set that was light blocking. There was a charge to replace them, and it really was my error, not Blinds.com's fault, so I was fine with that. Each of the three sets we have ordered are a solid product. They arrive quickly and are packed well for shipping. We are more than satisfied with the product and the shopping experience. See you again in 10 years!

Date of experience: July 11, 2024

Great options just not sure I'm measuring right!
June 6, 2024
Previous review

Great options just not sure I'm measuring right!

Date of experience: May 26, 2024
South Carolina
1 review
0 helpful votes
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The website is easy to use, all the options are clearly explained. It made shopping a breeze. The blinds were delivered early and with easy installation instructions.

Date of experience: July 11, 2024
Pennsylvania
1 review
0 helpful votes
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Blinds
July 21, 2024

Great selection on blinds! Shipping was a bit slow but overall product is great! Install was really easy and made my kitchen look great!

Date of experience: July 11, 2024