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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
753
value
107
shipping
112
quality
2,579
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155,183 reviews

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Nevada
5 reviews
0 helpful votes
Follow Christy A.
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Awesome blinds!
October 10, 2024

I have ordered in the past and love these blinds! They fit well and were easy to install. A little deeper than I expected, but still worked.

Date of experience: September 30, 2024
California
1 review
0 helpful votes
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Perfection
October 10, 2024

I'm a repeat purchaser because of the quality of the product and the ease of ordering. Great company! There is not "best part" to ordering this product. Everything works perfectly including ease of ordering, ease of installation, and perfect fit. Especially notable is the way they stand behind of their warranty. Their customer service is the best. No way I could be happier.

Date of experience: September 30, 2024
Texas
2 reviews
0 helpful votes
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Happy, Happy, Happy
October 10, 2024

I had my Husband measure so it was correct the second time! The exchange went well and I am very very happy with my blinds the really look very nice and I would definitively order more blinds if I had windows that were naked.lol
I am a very satisfied customer.
Sincerely, Elizabeth Fischer

Date of experience: September 30, 2024
North Carolina
1 review
0 helpful votes
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Functional and great color selection
October 10, 2024

Simple and affordable! Loved the colors we could pick from, which ended up matching our wood trim perfectly in our house!

Date of experience: September 29, 2024
California
1 review
0 helpful votes
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Prefect fit
October 10, 2024

Fit perfectly. Exactly what we envisioned. Ordering was super simple. Measured twice and received exactly what was needed.

Date of experience: September 29, 2024
California
1 review
0 helpful votes
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Good!
October 9, 2024

Good and easy online purchase I would definitely buy again in the future thank you for everything I hope you guys have a great day and

Date of experience: September 29, 2024
Massachusetts
1 review
0 helpful votes
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Easy site to use.
October 9, 2024

My #1 place to shop. I am a return customer:)
Wonderful selection and also easy to use as far as picking specifications. Love the diagrams for measuring.

Date of experience: September 29, 2024
Kansas
1 review
0 helpful votes
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Great customer service
October 9, 2024

Lindsay was very helpful with verifying the measurements and items that we want for our dining room project. Pleased with the blinds, husband was able to quickly install

Date of experience: September 29, 2024
Wisconsin
1 review
0 helpful votes
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Great blinds
October 9, 2024

Easy to install & great blinds
Ordering online was easy too
Very much like I had in the past
I would recommend to friends & relatives

Date of experience: September 29, 2024
Tennessee
1 review
0 helpful votes
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Great quality
October 9, 2024

Great selection. Customer service was great. Short wait time for delivery of product. We had measured our front room window incorrectly & the blind was remade & shipped to us free of charge. We were asked to donate the incorrect blinds instead of shipping them back.

Date of experience: September 29, 2024
Oklahoma
1 review
0 helpful votes
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Bedroom blinds
October 9, 2024

Very easy to order I wish I would have gotten a sample first. My fault, other than that the fit was perfect and they completed my room.

Date of experience: September 29, 2024
Minnesota
1 review
0 helpful votes
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Easy Order Site
October 9, 2024

Straight forward website that includes all options for Bali Shades. Most other sites offer a limited selection of options.

Date of experience: September 29, 2024
Hawaii
1 review
0 helpful votes
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Love their blinds
October 9, 2024

I've been ordering from Blinds.com for many years and love the product and the service. I recommend their blinds to family and friends.

Date of experience: September 29, 2024
Iowa
1 review
0 helpful votes
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Easy to navigate through website - I ordered free color samples to be sure of color needed - received emails asking if I needed assistance - great customer service

Date of experience: September 28, 2024
California
3 reviews
0 helpful votes
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Repeat Buys
October 9, 2024
Updated review

We have purchased shutters for our home on 4 separate occasions and now have all our downstairs windows done. Even though we did have one ordering issue with one of the orders and were a little put off by the insensitivity of the customer service rep I spoke with, and another (our first order) that came with a few damaged parts, our overall experience has been good and the shutters are beautiful. We would buy again and recommend.

Date of experience: September 28, 2024

I am a repeat buyer and never had a problem with previous...
August 24, 2024
Previous review

I am a repeat buyer and never had a problem with previous orders, but this time it was charged to my PayPal acct (I received a confirmation email), but no order number. I had to send the order in again, but now have 2 charges for the same order on my PayPal. I was told by Amber of Customer Service that the 1st charge should drop off in 3-4 days, but that is not reassuring for the 3-4 days, esp if it does not occur.

Date of experience: August 14, 2024
Illinois
1 review
0 helpful votes
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Perfect fit, easy to install.
October 8, 2024

They arrived in a timely manner. Fit was perfect. Full sunlight blocking works well. They are a good value for what they cost.

Date of experience: September 28, 2024
New York
1 review
0 helpful votes
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Great! They look great!
Outside mounted. My handyman and I decided to hang them as flat as possible along the top of the windows. Even though it seemed according to the instructions they should of hung the opposite way with the brackets but they were too far out from the windows. I am very happy with them.

Date of experience: September 28, 2024
California
1 review
0 helpful votes
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We have had very good luck with Blinds.com previously but of the six blinds we ordered, two of them will not stay straight when they are raised to the top-most position. We have extended them fully to their lowest position and tried to reset, we have repeatedly raised them to take up the slack in the strings, but nothing we have done has worked. Overall we are disappointed that we seemed to have gotten a third of the blinds as malfunctioning ones. We will definitely think before purchasing from Blinds.com again.

Date of experience: September 28, 2024
Tennessee
1 review
0 helpful votes
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Great place for blinds
October 8, 2024

Good customer service. They have abundant choices to pick from. Easy to understand instructions and videos so you don't get stuck with product.

Date of experience: September 28, 2024
Florida
1 review
0 helpful votes
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The web is easy to use most of the time and the samples came fast. When placing the orders had to change what we wanted as motorized sliding door shades do not come as an inside mount option. Had to go with an outside mount for the sliding door. Looks good, but would like to have known that a non motorized inside mount shade spanning the entire sliding door could have bean purchased, and at lower cost. Or they need to provide this option: a split, inside mount, motorized product. The web
Site is not very clear on those options. Need to show many customer photos of shades in homes

Date of experience: September 28, 2024

We appreciated the call back customer service option...
August 20, 2024
Previous review

We appreciated the call back customer service option and Rose Burns was very helpful and answered a lot of questions about our measurements.

Date of experience: August 10, 2024

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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