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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
747
value
107
shipping
112
quality
2,560
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155,203 reviews

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Tennessee
4 reviews
0 helpful votes
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Replacement Blinds
November 9, 2024
Updated review

The cordless blinds do not close at the window sill. They are more difficult to raise and lower. I will buy corded blinds in the future.

Date of experience: December 14, 2024

Easy to do and complete the purchase
May 25, 2023
Previous review

Easy to do and complete the purchase

Date of experience: May 25, 2023
Ohio
1 review
0 helpful votes
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Love my blinds!
November 9, 2024

Quick and easy ordering. They fit great. The installation was super easy. Will be ordering all my blinds from Blinds.com.

Date of experience: December 15, 2024
Oregon
1 review
0 helpful votes
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Order incomplete x2
November 9, 2024
Updated review

Overall, the products are good, not great. One set of my blinds was missing all the mounting hardware as well as the three extra valences I ordered. I called and shared this, and the lady told me the parts would be expedited. This took three weeks. It's not expeditious at all. Then, there are still missing parts. The corner clips and mounting brackets for the side profile of the outside mount valance were not included.

Date of experience: October 30, 2024

Easy experience
September 11, 2024
Previous review

Easy experience

Date of experience: September 1, 2024
California
1 review
0 helpful votes
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Oops!
November 9, 2024

It was pretty easy except that it was hard to find how to add items to the order.
One blind arrived manufactured in reverse so the strips would only open backwards

Date of experience: December 16, 2024
Alabama
1 review
0 helpful votes
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It was easy and customer-friendly!
November 9, 2024

I called with a problem and was helped by a friendly, intelligent and understandable representative. Problem was solved in a matter of minutes!

Date of experience: December 17, 2024
Michigan
1 review
0 helpful votes
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Hood quality blinds
November 9, 2024

Smooth transaction, fast delivery, hassle free installment. Would definitely order from again. The privacy closure on the blinds is a plus.

Date of experience: December 13, 2024
Nebraska
1 review
0 helpful votes
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Perfect
November 8, 2024

Easy and good instructions on how to measure. Blinds fit perfectly! Loved the color and the split blinds are great for my big picture window.

Date of experience: December 13, 2024
Washington
1 review
0 helpful votes
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The second set, not so much. Would not recommend at all. A little harder to hang, one hangs crooked and it is annoying as hell.

Date of experience: October 29, 2024

Quick and easy
September 21, 2024
Previous review

Quick and easy

Date of experience: September 10, 2024
North Carolina
1 review
0 helpful votes
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Best blinds ever
November 8, 2024

Superb experience. The blinds arrived exactly as stated, the quality of construction is far beyond any other set of blinds I have purchased. They were easy to install with the provided instructions. I will definitely be purchasing more until my whole house is fitted with them.

Date of experience: December 13, 2024
Montana
1 review
0 helpful votes
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Great blinds
November 8, 2024

Great speedy service, and the blinds were perfect! Would order from them again if I needed to do so. Be sure and measure your windows correctly and you should have no problem.

Date of experience: December 12, 2024
Wisconsin
1 review
0 helpful votes
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GREAT PRODUCTS AND CUSTOMER SERVICE
November 8, 2024

The blind was PERFECT for our window#! The site is very intuitive for ordering #! The representatives are always so very very helpful #!

Date of experience: December 12, 2024
Georgia
1 review
0 helpful votes
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I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.

Date of experience: October 28, 2024

Jared Reeve was so helpful and great to work with
September 14, 2024
Previous review

Jared Reeve was so helpful and great to work with. Thank you!

Date of experience: September 4, 2024
Macao
1 review
0 helpful votes
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Shopping has been straight-forward without any issues. The blinds were received and were as described when I ordered them.

Date of experience: December 15, 2024

Straight forward enough ordering
January 30, 2024
Previous review

Straight forward enough ordering.

Date of experience: January 30, 2024
Ohio
1 review
0 helpful votes
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GREAT Products, and Customer Service
November 7, 2024

I Love blinds.com. The configuration tools are great, and the products are fantastic. The variety they carry help you be assured to find exactly whgat you need in window coverings

Date of experience: December 12, 2024
Massachusetts
1 review
0 helpful votes
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We are pleased with our order
November 7, 2024

Easy ordering, the only thing I would recommend would be to have tax exempt information on the same page as when you order, instead of having to call and type another way to have access to the page. Usually, you scroll down and see contact us etc. Overall it was a good experience. Thank you.

Date of experience: December 12, 2024
Tennessee
1 review
0 helpful votes
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All was great
November 7, 2024

Every thing was good. Customer service did great. Shipping was great. Being installed next week. Will refer you to friends

Date of experience: December 12, 2024
Maryland
1 review
0 helpful votes
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New blinds for new windows
November 7, 2024

There were no problems deciding on the cellular shades that were ordered, however it is difficult to determine the difference for the faux wood blind options from blinds.com. I miss having the option of corded lift, but the blinds function fine without the cord.

Date of experience: December 14, 2024
Georgia
1 review
0 helpful votes
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Great blinds!
November 7, 2024

We have used Blinds.com for all the blinds in our houses. They have quick and easy ordering and fast shipping. It's easy to measure if you go by the website instructions. The blinds we received are great quality for the money. Just what we were looking for.

Date of experience: December 16, 2024
Texas
1 review
0 helpful votes
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Wood Roman Blinds
November 6, 2024

I finally have all my window coverings complete and am very happy. Easy to order and I love the product. These are also easy to install.

Date of experience: December 14, 2024
Washington
1 review
0 helpful votes
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See through
November 6, 2024

I did not expect for you to be able to see completely through them. It was really disappointing to order custom sizes and pay the price for them to be see through.

Date of experience: December 11, 2024

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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