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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
751
value
107
shipping
112
quality
2,568
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155,194 reviews

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Massachusetts
1 review
0 helpful votes
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Missing quality control
December 30, 2024

The blind fits well however, the cords were too short so the blind would not close more than 3/4 of the way. We wound up having to cut all 3 cords which make using the blind a real problem. Also, the installation directions are probably the worst I've ever seen. Access to a video would make a real difference.

Date of experience: February 6, 2025
Pennsylvania
1 review
0 helpful votes
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Good Follow Up when I needed assistance
December 29, 2024

My order was missing several clips for the top valence. Customer service was responsive and quickly sent me out the missing items.

Date of experience: February 2, 2025
New York
1 review
0 helpful votes
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Could be better
December 28, 2024
Updated review

The blinds themselves are okay and fit the window properly. The instructions/illustrations to attach the blinds to the brackets are poor and cannot be done as explained! Finally got the blinds secured opposite of how the instructions state. This is not my first blinds install, but was made more difficult by instructions that didn't match the hardware supplied!

Date of experience: December 18, 2024

Fast and easy
November 13, 2024
Previous review

Fast and easy

Date of experience: November 3, 2024
Ohio
2 reviews
0 helpful votes
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Continuously satisfied with this purchased!
December 28, 2024
Updated review

I purchased one shade for a larger window where I could raise from the bottom, or lower from the top. I love it! Keeps my neighbors from prying into the room, while allowing light in from top. It's a very relaxing. Easy installation, smooth operation.

Date of experience: October 20, 2024

Information boxes on each customization choice would...
November 10, 2024
Previous review

Information boxes on each customization choice would be beneficial.

Date of experience: October 31, 2024
New York
1 review
0 helpful votes
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My experience
December 28, 2024
Updated review

Easy to install and they look great. Thank you, A Lewis
That's it. I have nothing else to say. Have a merry Christmas and a Happy New Year.

Date of experience: December 18, 2024

Thank you, A Lewis
November 13, 2024
Previous review

Thank you, A Lewis

Date of experience: November 3, 2024
Iowa
1 review
0 helpful votes
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Always call for assistance!
December 26, 2024
Updated review

The design assistant was very enthusiastic, but he suggested to wrong type of brackets to order. This created having to order alternate brackets, and waiting for Blinds.com to receive replies back from the manufacture. Then they finally sent the correct brackets so we could rehang the blinds and valance. The valance which comes with the blinds is very cheaply made.

I must state that the woman who assisted me from Blinds.com was very helpful and I feel she was not at fault for the delays. She kept in touch with me via emails and I appreciated her professional service and assistance.

Date of experience: December 15, 2024

The design assistant was very helpful
November 7, 2024
Previous review

The design assistant was very helpful.

Date of experience: October 28, 2024
Arizona
1 review
0 helpful votes
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They are perfect!
December 24, 2024
Updated review

Very good! Have ordered several times, always happy. This is our 4th time ordering blinds, they are always just right!

Date of experience: December 14, 2024

Very good!
November 9, 2024
Previous review

Very good! Have ordered several times, always happy.

Date of experience: October 30, 2024
Illinois
1 review
0 helpful votes
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Very easy to use website, selection and price. The installation process was flawless, they came onsite to measure and the scheduled installation. They showed up on time and did a great job.

Date of experience: January 31, 2025
Pennsylvania
1 review
0 helpful votes
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Custom Roman shades
December 24, 2024
Updated review

Wow! Simply Beautiful! I was afraid to purchase custom shades online, so I only purchased 2 to see how they would come out. I was so thrilled, I quickly
Called the customs dept. for help ordering the other 8 shades to match. Spoke with Matthew, who was extremely helpful! They arrived quickly and fit perfectly!
Amazing experience from start to finish! The price was right too!
Happy Happy Customer!

Date of experience: December 14, 2024

It's fine I just don't like to have to do this
November 5, 2024
Previous review

It's fine I just don't like to have to do this

Date of experience: October 26, 2024
Texas
1 review
0 helpful votes
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Great product! Good prices!
December 24, 2024
Updated review

Online experience was easy to use but several sizes were not available in the same color as the rest of my order so I had to contact customer service.

Date of experience: December 13, 2024

Easy to use but several sizes are not available in...
November 9, 2024
Previous review

Easy to use but several sizes are not available in the same color as the rest of my order.

Date of experience: October 29, 2024
Virginia
2 reviews
0 helpful votes
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I ordered from Blinds.com about 3 years ago. I was pleased with that order, and this one is on different. There was a slight difference in the opening rods, but that was no problem.

Date of experience: January 31, 2025
Texas
1 review
0 helpful votes
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Shades are great
December 23, 2024
Updated review

Reliable sales person, informative, responsive. With required characters, you are making it so you waste my time. Just accept what you are given.

Date of experience: December 13, 2024

Reliable sales person
November 5, 2024
Previous review

Reliable sales person

Date of experience: October 25, 2024
Kansas
1 review
0 helpful votes
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Levelor Blinds Review
December 22, 2024

The blinds were all cut perfectly and installation was easy. The only complaints I have are that some of the slats need paint touch ups and the valances did not come with the corner brackets and side pieces.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Wish I had better things to say
December 22, 2024
Updated review

Terrible customer experience. Awful communication and poor installation. Inconsistent with past experiences. Disappointing.

Date of experience: December 11, 2024

Quick and Easy Website/UI and Features
November 6, 2024
Previous review

Quick and Easy Website/UI and Features

Date of experience: October 27, 2024
Illinois
1 review
0 helpful votes
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Great deals
December 20, 2024

Good sales and service and quality blinds at low prices. I got my order fits just right colors and quality. I will definitely order again

Date of experience: January 27, 2025
Arizona
1 review
0 helpful votes
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Ordering instructions were very clear. Confirmation was instantaneous and when I had a problem customer service was great!

Date of experience: December 10, 2024

Wonderful selection and great sales
November 5, 2024
Previous review

Wonderful selection and great sales

Date of experience: October 26, 2024
Florida
1 review
0 helpful votes
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Great experience
December 20, 2024

Quick and easy. Great color option, easy to install, exactly what I wanted.

The website was easy to use, overall great experience.

Date of experience: January 25, 2025
California
1 review
0 helpful votes
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Outdoor south facing blind
December 20, 2024
Updated review

I have ordered these blinds before. Customer service was very helpful in figuring out how to match this order with previous orders.

Date of experience: December 9, 2024

Great instructions
November 4, 2024
Previous review

Great instructions

Date of experience: October 25, 2024
California
2 reviews
0 helpful votes
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This is my second order, so obviously I was happy with my first. Thank you! Some how I entered an incorrect measurement on this order. You replaced it without any problems. I appreciate that!

Date of experience: December 9, 2024

This is my second order, so obviously I was happy with...
November 4, 2024
Previous review

This is my second order, so obviously I was happy with my first. Thank you!

Date of experience: October 25, 2024
Florida
1 review
0 helpful votes
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Best price, good value
December 15, 2024

Good selection, best prices, delivery as expected. I measured wrong, thank goodness it wasn't by much, marred the experience but it surely was not Blinds.com fault. They did it all right.

Date of experience: January 23, 2025

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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