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Blinds.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Blinds.com Reviews Summary

Blinds.com generally enjoys a positive reputation, with customers praising the user-friendly website, efficient ordering process, and a wide selection of quality products. Many reviews highlight excellent customer service, including helpful guidance during the selection process and effective resolution of issues. However, concerns regarding delivery delays, incomplete orders, and installation challenges were frequently mentioned, indicating areas for improvement. Additionally, some customers noted issues with product components and instructions. Overall, while the company is well-regarded for its products and support, enhancing delivery reliability and clarity in installation could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
751
value
107
shipping
112
quality
2,576
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155,186 reviews

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Arizona
1 review
0 helpful votes
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Great Experience
January 17, 2025

Ordering was easy and the product fit perfectly when received. I'm very satisfied with my blind and the company. I would order again.

Date of experience: February 20, 2025
Michigan
1 review
0 helpful votes
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The blinds fit perfectly.
January 14, 2025

The website was easy to use but the delivery was really bad. Both ends of the box were open on delivery and the fixtures in a separate package inside the original box were delivered separately. I consider it lucky that we received everything in the end.

Date of experience: February 21, 2025
Florida
1 review
0 helpful votes
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Very simple to order, such a great add on to decor. My install was a replacement as the wand broke off the old blinds. Nothing wrong with it, just like the wand attached. Snap the old one out and snap the new one in place. Back to new blinds. Would definitely recommend these to anyone.

Date of experience: February 21, 2025
Iowa
1 review
0 helpful votes
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So far, so good.
January 13, 2025
Updated review

I'm liking the cordless blinds so far. The only negative thing is that the slats don't close completely, other than that, I like them.

Date of experience: January 3, 2025

So far, so good!
November 29, 2024
Previous review

So far, so good!

Date of experience: November 19, 2024
Florida
1 review
0 helpful votes
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Great customer service assistance and great user friendly, well designed, self-service Web App that will assure you order the right blinds.

Date of experience: February 17, 2025
California
1 review
0 helpful votes
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Blinds work great!
January 12, 2025

It's so easy to order and the shades are quality as I have purchased in the past. The door shade which has the chain pull broke but they are sending me a new part.

Date of experience: February 16, 2025
North Dakota
1 review
0 helpful votes
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Easy install!
January 12, 2025
Updated review

Easy to do
Fast response
Good products
The blinds are beautiful and were so easy to install. I love the down up option! Saving my couch from direct UV exposure

Date of experience: January 2, 2025

Easy to do Fast responseGood products
November 28, 2024
Previous review

Easy to do
Fast response
Good products

Date of experience: November 17, 2024
Arizona
1 review
0 helpful votes
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Repeat Buyer - When I called to check on my order after 1 month I was "assured" my order was in the process of being fulfilled.
Prewious orders were satisfactory. This one took way too long.

Date of experience: February 19, 2025
California
1 review
0 helpful votes
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Look Great and Great Service
January 10, 2025
Updated review

Received my order with a couple that ca.e damaged. Ther were replace immediately and we are so please with our order and will be ordering for our main home next!

Date of experience: December 31, 2024

Sales are deceiving
November 26, 2024
Previous review

Sales are deceiving.

Date of experience: November 16, 2024
Texas
1 review
0 helpful votes
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Smart hub remote still needed!
January 10, 2025
Updated review

After going round and round with customer service finally was determined that I do need a remote for my motorized blinds, even though I purchased the smart hub. I wish this was a default on the purchase or someone could have warned me. Had to order a $80 remote from the supplier. (amazon remotes will not work!)

Date of experience: December 31, 2024

Great help from my design rep Carol!
November 25, 2024
Previous review

Great help from my design rep Carol!
Looking forward to receiving our motorized solar shades!

Date of experience: November 15, 2024
Nebraska
1 review
0 helpful votes
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Great value and customer service
January 9, 2025
Updated review

We had a company come in and give us a quote as well as going to a big box store for a quote. We saved quite a bit for the exact same product. The whole house installation price and measure was too good to pass on. They were a bit slow in scheduling but still very worth the wait. One of the fabrics we chose was on backorder so it did take a while for us to receive all of the blinds. I called and they were going to let us break up the install so that our bedrooms could be installed while we waited for the main room shades but the all ended up arriving in time for our installation date. We ended up with 2 that needed to be remade but the installer hung them so that we have covered windows while we wait for the new shades.

I didn't give 5 stars because the website could be made easier to navigate and the lack of clear information in regards to the backorder. There is room for improvement on the technology side.

Date of experience: December 30, 2024

The site is very easy to navigate
November 19, 2024
Previous review

The site is very easy to navigate

Date of experience: November 9, 2024
Wisconsin
1 review
0 helpful votes
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Blinds look good but feel cheap; parts were missing
January 9, 2025
Updated review

I had high hopes for these cellular blinds because we had just recently gotten a set that worked out really well. These, however, had a broken part in them upon arrival and also missing screws (still need to contact them about it because they make you call), and they just feel like paper. I really like how they look but I'm terrified that our 2 year old will rip them the second he sees them.

Date of experience: December 29, 2024

Super quick and easy!
November 21, 2024
Previous review

Super quick and easy!

Date of experience: November 11, 2024
Arizona
2 reviews
2 helpful votes
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Thanks
January 8, 2025
Updated review

Received 4 free replacements. Still waiting on 10 more. Ordered and paid for at the same time. Hopefully I will get them soon.

Date of experience: December 29, 2024

Thank you...
November 24, 2024
Previous review

Thank you... you have been my go to for blinds for many years always satisfied.

Date of experience: November 14, 2024
North Carolina
1 review
0 helpful votes
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The set up was simple however the pkg was delivered without the brackets needed to mount the blinds. Thankfully the tech had extra brackets in his van and was able to mount the blinds.

Date of experience: February 12, 2025
Washington
1 review
0 helpful votes
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Wife loves them
January 7, 2025
Updated review

The ones we got were 95"x60". Had some weight to them. Amazing something heavy like this stays up without sliding down. The only drawback is needs a bigger gear to open the blinds. They look fantastic

Date of experience: December 27, 2024

Be nice to see color shades with blinds
November 20, 2024
Previous review

Be nice to see color shades with blinds

Date of experience: November 9, 2024
Tennessee
1 review
0 helpful votes
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Never again
January 7, 2025

Ordered exact dimensions blinds with the understanding that when they made the product they would leave a tolerance. 3 blinds delivered, all were exact same size as my opening so I can't use them.

Called customer service, they said there's nothing they can do for me. $100 wasted, never ordering from this website again.

Date of experience: December 27, 2024
Washington
1 review
0 helpful votes
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Will shop here again
January 3, 2025

This is not my first time ordering from Blinds.com. The website interface is great, even for someone new to ordering blinds. I love the option to have someone measure and install for you, the person I had last time was pleasant, thoughtful, and thorough. I would not hesitate to order from blinds.com, and I've shared the site link with numerous friends who have moved. It's simply the best site for blinds.

Date of experience: February 10, 2025
North Carolina
1 review
0 helpful votes
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Great!
January 1, 2025

Love this company! Always comes sooner than expected and looks better than expected. Also very easy to setup. Thanks again!

Date of experience: February 7, 2025
Indiana
1 review
0 helpful votes
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Colors
December 31, 2024
Updated review

Clerison was extremely helpful in understanding how to select and install the blinds!. I would love for blinds.com to consider selection of inside and outside color. We have some black windows inside and all black outside. Have to install backwards to have the black showing the street to blend in with the outside.

Date of experience: December 7, 2024

Clerison was extremely helpful in understanding how...
November 15, 2024
Previous review

Clerison was extremely helpful in understanding how to select and install the blinds!

Date of experience: November 5, 2024
Pennsylvania
1 review
0 helpful votes
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Install
December 31, 2024

I am waiting for my son to install them
I am 86 and can't reach them and he lives in another state.
Colds flu etc have prevented him from visiting yet.

Date of experience: February 4, 2025

From the business

Blinds.com is the world's largest online window covering store - helping amazing customers beautify their homes with custom window blinds, shades, draperies, shutters and more since 2001.


blinds.com
Founded in 2001
Houston, TX, United States
+113
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