Blinds.comReviews 2,915

I wish that I had read the reviews before placing my order. Fortunately, I placed a small, simple test order, only, before ordering replacement blinds for the entire house. I was told that the blinds would ship in 6 weeks, which seemed unnecessarily long. After 7 weeks, I checked on line and they show it will be 3-4 more weeks before shipping. If I could get hold of someone by phone (impossible) I would cancel the order. I don't know how this company receives positive rankings by agencies.

Ordered $2700 worth of pull down shades. Sales person was very knowledgeable and helpful. I made a change in measurements and the corrected in minutes. Shipping was estimated at 3 weeks. First box with 3 blinds arrived with both ends completely blown out. Packing consisted of wadded up brown paper which allowed the blinds to shift back and forth blowing out the ends of the box. That allowed the blinds to fall completely out of the box smashing either end breaking the blinds. The other two boxes arrived with the same problem. All eight blinds broken. Very poor packaging. 4 hours waiting for customer service. The sent replacement parts. Pain in the $#*! removing and replacing the parts. Blinds wouldn't go all the way up and no instructions how to adjust them an more importantly no installation instructions. Never offered any compensation. I would never order from them again. 16 ends had to be replaced. Not an easy job.

Used to be a reliable company but now they blame everything on COVID-19 and have dropped the ball. I ordered blinds and received them a month later and went to order another set only to find they no longer offered same color. Finally got a human to talk to after hours of waiting who said they can't send samples and suggested I leave a message with customer service then nothing. No call back and when I call they just don't answer the phone or pass me around to more hold time.

They shoulda announced colors were changing when I made my order and they need to stop blaming Covid on everything. They don't do chat or email support, seems nobody is minding the store. Sad as I used them for years for many projects but my last experience has me looking elsewhere

On June 27 I placed an order for two sets of blinds. About 2 weeks later I received my blinds but, the box was broken open and the blinds were damaged. FedEx wrote on the box "damaged in shipment" and returned them. The returned blinds were received on July 16. At that point my order status on Blinds.com changed to "In progress - check back soon". After about 8 days I started calling. The waiting times are several hours so I left a message for a call back. I missed the first two call backs. On July 27 I spoke to someone at Blinds.com. They said they did not know my blinds were damaged in shipment. They said it was my responsibility to call them and tell them this fact. It's been a month since I place my order. Now I'm told I have to wait 2 more weeks. So I went to their website to leave a review. Lots of reviews on their site. No place to leave reviews. No link. Which means... the reviews on there are ALL fake! Very poorly run company and, dishonest.

THIS IS A SCAM!
THIS IS A SCAM! DO NOT DEAL WITH THEM. Liees,, Lies, Lies,, scam. I ordered 1 single blind for more then $600 to test quality and color so we could do our whole home. It never showed up. They say it was delivered. Lie #1,, I tried getting more help from the tracking ( Dead end). They have cute message that say wait few more days and look in the bushes before calling. After calling and waiting more then 30 minutes with NO ANSWER I pushed 1 for a call back. Lie #2,, no call back. I called again nd waited 2 hours and 4 minutes to have what sounded like a robot or recording pick up and say " I cant hear you" nothing I can hear and HUNG UP N ME! After 2 hours of holding... I don't belive it was a real person,, SCAM. Then I decided since they wont pick up phone, I would reply to emails to leave message. Every email they sent me I tried to reply to and it says NO REPLY to that email possible SCAM... I started online chat that said wait time is 7 minutes,, about 10 minutes later the chat updated and said wait Tim is 7 minutes AGAIN,, Lie #4 SCAM. Finally someone started chatting and wanted me to reorder. I told them HELL NO cancel and get me refund. I want a refund# or Credit # something to prove I had a credit coming,, NO credit # or refund #,, Nothing,, just trust them to refund me. NEVER AGAIN!

My experience is still ongoing. I placed an order on May 26 2020 and was to ship June 15. Today is July 9 2020 and still no blinds and can not get an answer from anyone when they will ship. The first issue is you must leave your number and they call you back. When they call you back they tell you they need to transfer you to that dept. Then you sit for 10,15, and 20 min with no one picking up. I do not have a clue about their product but i can tell you their service is awful
Perry C

OMG I ordered for the first time and paid $500 for 2 blinds and received them after 3 weeks and they are so cheap looking and NOTHING like the web site. I called and I get a message do to the Covid-19 they are limited and it would be an hour hold time. I have no way to leave a message or email. I will never purchase from them again.
You would be better off going to lowes or home depot. This price for this cheap crap is unbelievable! And I can't get in touch with anyone to. And yes, NO REFUNDS!

I had emailed with a customer service Rep who was amazing and very attentive. I told him the measurements of my windows (big tall windows) because I was worried I wouldn't be able to reach them and he said there isn't a pole that's made by the brand of blinds I bought but that he could add one to my order manually. We ordered and paid more for top down bottom up cordless. Fast forward. Blinds were installed (crappy install directions) and the pole I got doesn't even work with the clips They supplied me with. Meaning, the big windows are a complete pain in the $#*! and I'll never be able to use the top down bottom up cordless option on any of my blinds. I've called and left messages and no one has called me back. I've emailed early on and the last lady I talked to said for me to send her a pic of my pole and the clips they supplied me with and that she would come up with a solution. NOTHING I've emailed her back like she wanted me to a couple times and NOTHING. The online chat is even full and now they don't email WTF! They say you have a 30 day satisfaction window and I feel like they are dragging their feet. I will not let this go. I'm to the point where I want a full refund. Very disappointed after my mother in-law had a great experience (precovid) with this company

I got a confirmation that my blinds were being made may 9. It's now june 17. Worst part is, they wont take emails, and they dont call back when you hold your place in line on the call. Just called, said they were closed. About 2 hours early, and 4 hours after they "held" my place in line. They had no problem taking my money, but cut labor for covid, destroying any hope for customer service and made the delivery times ridiculous. The only reason I gave them 2 stars, is because the last order went fine. I ordered 3 blinds. 3, and nothing fancy with them.

Buyer Beware-I need to cut down the size of the blind (from 34" to 30"). They will not cut it (will void the warranty). They will not provide the manufacturer or another party to cut it. My option was to buy a new one at my own expense or throw it out (too expensive to throw out a custom solar shade) no refund. You have 30 days. Exact measurement is with their consultant. Good luck finding someone who measures for them in your area (there wasn't anyone in my location). Nevermind the website indicates that the SUREFIT Measurement Guarantee is separate from their Satisfaction Guarantee, but they treat it the same. I am very angry and will NEVER BUY FROM BLINDS.COM AGAIN!